Rail On, Inc' Conflict Resolution Proposal

1
Rail On, Inc. Conflict Resolution Proposal

• March 12, 2006
• HDSE Consulting, LLP

2
Assessment

• Existing conflict is reducing productivity
  within the company
• Communication has broken down between members of
  management
• There is no clear mission statement upon which to
  make decisions

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Proposal

• Bring in facilitator to help bring company
  employees and management together and generate a
  mission, vision and values statement
• Create Conflict Resolution System in company
• Provide leadership, communication and
  interpersonal skills training across the company

4
Mission Statement

• Helps everyone understand the mission, vision and
  values of the organization
• Provides foundation for developing functional
  systems within the organization
• Clarifies goals and direction of the organization

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• A Conflict Resolution System
• Provides options to prevent, identify, and
  resolve disputes
• Fosters culture where good faith dissent is
  allowed and conflict is resolved at the lowest
  level
• Provides multiple access points for employees
  involved in conflict
• Gives employees multiple options for addressing
  conflict
• Includes support structures for multiple options
  and promotes conflict resolution competence
  within the organization

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Model of Conflict Mgmt System
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Assistants to Success

• Have a champion to lead training program
• Write a conflict management procedure and make it
  available on intranet or via handouts
• Provide sensitivity training to technical staff