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Guestroom Cleaning

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... how to clean a guestroom and make a bed order of cleaning the rooms ... sheet and the blanket and tuck them along the side of the bed ... the bed for ... – PowerPoint PPT presentation

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Title: Guestroom Cleaning


1
CHAPTER 9
  • Guestroom Cleaning
  • Objective examining how to clean a guestroom and
    make a bed order of cleaning the rooms

2
Guestroom Cleaning
  • To maintain the standards that (1) keep guests
    coming back, (2) ensure quality for the guest,
    (3) ensure efficiency and satisfaction for the
    employee performing the task room attendants
    must follow a series of systematic procedure for
    guestroom cleaning which (a) save time, (b)
    energy and (c) reduce frustration.

3
The sequence of room cleaning
  • preparatory steps
  • actual cleaning tasks
  • final check
  • room inspection
  • providing special services and amenities
    (optional)

4
Preparing to Clean
  • The room attendants workday begins in the linen
    room (headquarters of the HK).
  • the employee reports to work
  • receives room assignments, room status reports
    and keys
  • the room attendant prepares for the workday
    assembles and organizes the supplies necessary
    for cleaning
  • checks out at the end of his/her shift

5
Assembling Supplies
  • A room attendant requires special tools (e.g.
    cleaning supplies and equipment, linens, room
    accessories, and amenities) to prepare a
    guestroom.
  • the room attendant cart is regarded as a tool box
    stocked with everything necessary to do an
    effective job (for a half day) to
  • enable the room attendant to avoid wasting time
    looking for a cleaning item or supplies

6
Stocking the Cart
  • Most room attendant carts have 3 shelves the
    lower 2 for linen and the top for supplies.
    Avoid over and under stocking. Items found on a
    cart includes
  • clean sheets, pillowcases, and mattress pads
  • clean bath mats
  • toilet and facial tissue
  • fresh drinking glasses
  • soap bars
  • clean ashtrays and matches

7
  • Hand Caddy a kind of box to carry all the
    cleaning supplies for the guestroom and bathroom.
    May include
  • all-purpose cleaner
  • spray window and glass cleaner
  • bowl brush
  • dusting solution
  • cloths and sponges
  • rubber gloves
  • A laundry bag for dirty linen, trash bag, a broom
    and vacuum are also positioned on the cart. Ex.
    1, pg 256 - Sample Stocking Arrangement for Room
    Attendants Cart

8
Room Assignments
  • The room status report (or the housekeeping
    report)
  • provides information on the occupancy or
    condition of the hotels rooms on a daily basis.
  • uses simple codes to indicate room status.
  • determines the order in which the room attendant
    cleans rooms.

9
Categories of Room Status
  • There are several categories of room status
    which determine a room attendants cleaning
    order. The most important ones are as follows
  • Check-out a room from which the guest has
    already checked out
  • Stayover a room in which the guest is scheduled
    to stay again
  • Due out a room from which a guest is due to
    check out that day
  • Early Makeup a room for which a guest has
    reserved an early check-in time or to a request
    for a room to be cleaned asap.

10
Order for Servicing Guest Rooms
  • Occupied rooms (stayover rooms) requesting
    first or early makeup service
  • Check-out rooms that are blocked for arrival,
    in other words requesting early makeup.
  • Check-out rooms
  • Occupied (stayover) rooms
  • Rooms that are due to depart but are still
    occupied (only when no other guest rooms can be
    serviced)

11
Exceptions for Servicing Guest Rooms
  • If the DO NOT DISTURB sign is on the door of an
    occupied room, wait until 300 pm, then call the
    room.
  • a) if they answer, ask them if they want service
  • b) if there is no answer, mark the time you
    called on the worksheets - and indicate DND - No
    Service.
  • If the DO NOT DISTURB sign is on the door of a
    guest scheduled to check out, wait until 1200
    noon to call the room.
  • a) if there is no answer, you may enter the room
  • b) if they do respond, you may politely ask when
    they are checking out today - and when you may
    service the room.

12
Cleaning the Guestroom
  • A) Entering the guestroom
  • 1. check whether there is Do Not Disturb sign
    on the door or the door is double-locked.
  • 2. if not, knock the door and announce
    Housekeeping.
  • 3. if a guest answer, introduce yourself and ask
    what time the cleaning can be done. Note the
    time on your status sheet.
  • 4. if no answer is heard, wait, knock again, and
    repeat Housekeeping.
  • 5. if there is no answer, repeat Housekeeping
    the third time.
  • 6. if there is still no answer, you can enter.

13
  • 7. if the guest is sleeping or in the bathroom,
    leave quietly. if the guest is awake excuse
    yourself, and explain you can come back later.
  • 8. when you enter finally, position your cart in
    front of the open door with the open section
    facing the room because
  • it gives easy access to the supplies
  • blocks the entrance to intruders
  • in case of stayovers, alerts returning guests of
    your presence
  • 9. if the guest returns while cleaning, offer to
    finish your work later. make sure that it is the
    guests room by checking his room key for
    security.

14
  • B) Beginning Tasks
  • 1. turn on the lights
  • 2. draw back curtains and check the cords or
    hooks for damage
  • 3. open the windows and air the room
  • 4. check the air conditioning and heater
  • 5. take a good look ate the room, check for
    damaged and missing items
  • 6. replace dirty ashtrays and glasses
  • 7. collect any room service trays
  • 8. empty waste basket
  • 9. in occupied rooms, straighten newspapers
    magazines
  • 10.in check-out rooms, check for lost property

15
  • C) Making the Bed
  • 1. remove personal items from the bed
  • 2. remove the bedspread and blanket
  • 3. strip the bed of dirty linen
  • 4. remove pillows
  • 5. check mattress pad mattress
  • 6. make the bed / miter the corners - mitering
    is a simple way to make a smooth, neat,
    professional corner. Ex. 4, pg 261-Step-by-step
    approach for mitering
  • place the bottom sheet on the mattress and miter
    the corners
  • place a top sheet on the bed, wrong-side up
  • place the blanket on top of the sheet

16
  • at the head of the bed, turn the top sheet over
    the blanket
  • miter the top sheet and the blanket and tuck them
    along the side of the bed
  • center the bedspread over the bed, fold the
    bedspread down from the head for pillows
  • position the pillows at the head of the bed
  • pull the bedspread over the pillows
  • check the bed for smoothness
  • Tips (1) Start cleaning form the bed is
    important in stayover rooms because if the guest
    returns while cleaning, the freshly made bed will
    give the room a neat appearance. (2) The most
    efficient way of making a bed is to completely
    finish one side before beginning on the next.
    This saves time walking back and forth around the
    bed.

17
  • D) Dusting
  • 1. dust the items - picture frames, mirrors,
    headboards, lamps and light bulbs, bedside
    tables, telephone, windowsills, window and
    sliding glass door tracks, dresser including the
    drawers, television and stand, chairs, closet
    shelves and hooks and rods, top of doors and
    knobs and sides, air conditioning and heating
    units and fans or vents.
  • 2. clean mirrors, glass surfaces and television
    (check whether it is working)
  • 3. check walls for spots and marks, remove any
    smudges
  • Tips (1) Work clockwise around the room which
    reduces the chance of overlooking. (2)Begin from
    the highest places so that dust does not fall on
    the items that have cleaned already. (3)Spray the
    dusting solution onto the dust cloth, never on
    the object to prevent stains.

18
  • E) Cleaning the Bathroom
  • 1. shower area
  • 2. vanity and sink
  • 3. toilet
  • 4. walls and fixtures
  • 5. floor
  • Cleaning items consists of all-purpose cleaner
    for bathroom surfaces, cloths and sponges, glass
    and mirror cleaner, rubber gloves, protective eye
    covering.
  • Tips (1) Check for hair in the drain trap, (2)
    To prevent spotting, immediately wipe the
    fixtures with a dry cloth, (3) Clean the shower
    curtain and door, (4) Apply the

19
  • all-purpose cleaner for the toilet bowl before
    the other cleaning tasks, (4) All-purpose
    cleaners are preferable over acid bowl cleaners.
  • F) Vacuuming
  • 1. vacuum over all exposed areas of the carpet
    including under tables and chairs and in the
    closet
  • 2. start at the farthest end of the room and
    vacuum your way back
  • Tips (1) close windows, and draperies, and turn
    off lights as working back towards the door, in
    order to save steps, eliminate to walk back
    across the floor after vacuumed, prevent
    footprints on the carpet.

20
  • G) Final Check
  • 1. take a look at the room form the guests
    perspective, start at one point in the room, and
    look in a circular fashion
  • 2. smell the room for any unusual odors
  • 3. close the door, check that it is locked
  • 4. note the status of the room on the assignment
    sheet

21
Guestroom Inspection
  • either done spot-checked randomly or every room
    is checked daily.
  • conducted by floor, shift or section supervisors
  • check-out rooms are inspected soon after they
    have been cleaned by the room attendants
  • important to identify problems and if deep
    cleaning or maintenance is necessary
  • Ex. 5, pg 266 - Sample Room Inspection Report

22
Deep Cleaning
  • resembles the spring cleaning done in private
    homes
  • removes the dust and dirt that accumulates from
    everyday wear and tear
  • includes dusting in high and hard-to-reach areas,
    cleaning vent fans and filters, vacuuming under
    beds and heavy furniture, shampooing carpets,
    turning mattresses, wiping down walls and
    baseboards, cleaning and vacuuming draperies,
    cleaning carpet edges, washing windows
  • requires special scheduling, and takes longer
    (twice as long as routine cleaning)

23
  • schedule depends on the quality of the routine
    cleaning, occupancy, age of furniture, general
    wear and tear on the room
  • can be scheduled by giving room attendants one
    extra cleaning task per room per day
  • can be scheduled by giving each room attendant
    one room to deep clean as part of their daily
    assignment
  • generally scheduled during low occupancy periods
  • deep cleaning by block is perfect time for
    housekeeping and maintenance to work together

24
Turndown Service and Special Request
  • involves turning down the guest bed and
    freshening the guestroom for the evening
  • a second shift serviced by less room attendants
    but more rooms per hour.
  • Procedures include cleaning the bathroom and
    restocking it, tidying the guestroom, emptying
    wastebaskets, folding back the bedspread, blanket
    and top sheet, fluffing the pillow, drawing the
    drapes, and leaving a chocolate mint.
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