BS2912 Public Administration in Britain

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BS2912 Public Administration in Britain

• 6 Modernising Government- Quality issues

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Principles
• Citizens are used to consumer choice and
  competition in the private sector the
  public sector must match it
• A closer link to be forged between spending
  and results
• Clearly focused on results, with regular
  monitoring and reporting

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Principles
• Innovation rather than tradition to be the
  keyword
• break the assumption that everything that
  government does is to be provided by the
  public sector
• Levers to drive up standards are money
  only provided for modernisation Public
  Service Agreements set out service standards
  e.g. cutting class sizes, reduce waiting lists

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Principles
• Three year rather than annual spending plans
• develop commercial skills in partnership with
  industry (better use of public-private
  partnerships)
• Ministers and Departments will be held to
  account
• Performance to be measured by New Cabinet
  Committee (PSX) Annual Reports

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Performance Management and Inspection
• Encourage a whole systems approach
• Move from counting inputs to assessing outputs
• intervene in inverse proportion to success
• use the right information to monitor and
  improve programmes

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Encourage innovation and Share good practice
• Work with Public Audit Forum (all audit
  agencies) to encourage modern service delivery
• get rid of outdated or unnecessary statutory
  regulation
• identify organisations which can be given more
  scope to innovate (e.g. Beacon authorities)
• Use Public Sector Benchmarking Project

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Encourage innovation and Share good practice
• Set up NICE (National Institute for Clinical
  Excellence) for the Health Service
• Beacon Councils in local authorities Beacon
  Schools
• Carry out regulation in a fair, effective,
  balanced and equitable way

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Future Actions should follow 5 principles
• Challenge (is this service what is needed ?)
• Compare (performance with promises)
• Consult (responsive to needs of users)
• Compete (use best supplier whether private or
  public)
• Collaborate (work across organisational
  boundaries)

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Future Actions
• - new non-dogmatic approach to public v. private
  provision
• New focus on end-results rather than on
  processes (with the aim of securing best
  value to the taxpayer)
• competition will be rigorously applied

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Future Actions Mechanisms (1)
• encourage a quality management scheme (Charter
  Mark, IIP, Business Excellence model)
• use a Modernising Government Quality Teams Task
  Force
• spread best practice from high scorers
• incorporate views of customers where possible

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BS2912 Public Administration in Britain 6
Modernising Government- Quality issues

• Future Actions Mechanisms (2)
• use Audit Commission to develop principles of
  public inspection
• set up a Best Value inspectorate
• bring together staff from across the public
  sector so that policy makers learn from
  operational experience
• use a website to share good practice