The New York City Experience: Working Toward Better Family Outcomes

1
The New York City Experience Working Toward
Better Family Outcomes

• NCSACW Annual Conference
• July 14-15, 2004
• Lisa Lite-Rottmann, Regional Coordinator, NYS
  OASAS
• Lureen McNeil, Program Manager Liaison to ACS,
  NYS OASAS
• Monette Sachs, Ph.D., Substance Abuse Policy
  Researcher, NYC ACS

2
How We Got Here From There1999-2004

• Driving Forces
• Adoption and Safe Families Act New York
• Impact of Substance Abuse on Child Welfare
• Substance Abuse Clients Unmet Needs

3
The Collaboration Process

• Development
• Phase I
• Defining the players
• Power and control
• Phase II
• Building relationships
• Building consensus

4
The Collaboration Process

• Implementation
• Operational Protocol Dissemination
• Cross-Systems Training
• Market Research

5
Collaboration Outcomes

• Collaboration Documents
• - Principles of Collaboration
• - Partnership Pledge
• - Protocol
• - Confidentiality Form
• - Referral Forms
• - Change of Case Status Form

6
Collaboration Outcomes Cont

• Ongoing Cross-Systems Training
• Improved Relationships
• Improved Practices
• Evaluation

7
Where We Are

• Policy and Practice Initiative
• Clinical Consultation Initiative
• Adolescent Services
• Collaborative Partnerships
• Evaluation-Protocol Implementation
• Ongoing Training Joint TA

8
Lessons Learned Development Implementation

• Why are we here shared goals
• Buy-in meetings
• Commitment to the process
• Get to know one another
• Establish needs and expectations
• Develop framework for collaboration

9
Lessons Learned Cont

• Trust, respect and commonalities
• Internalize blended perspective
• Quality improvement
• Outreach to existing coalitions
• Awareness of local politics
• Needs assessment surveys
• Focus groups with professionals

10
Lessons Learned Cont

• Local expert advisory committee
• Flexibility is key
• Know your stakeholders
• Dedicated, strong leadership
• Listen to stakeholders
• Dont assume!

11
Understanding the Protocol

• Section I Referral Process
• Section II Communication among Child Welfare
  Case Manager, Case Planner and Substance Abuse
  Provider