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Appraising, Counselling, Coaching

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Title: Appraising, Counselling, Coaching


1
Appraising, Counselling, Coaching Mentoring
Techniques
Coaching has always been a vital skill in any
organization. In todays work environment, it is
especially important for everyone to mentor and
for coaching to be as effective as possible.
Mentoring and coaching are extremely valuable and
have long-term implications for the future of the
organization.Experience has shown that if the
skills of training are not focused in a coherent
manner the cost of the company is very high in
lost of production and/or service to their
clients.
This four-day course aims to improve the skills
of people in a training role in companies using
mentoring and coaching as a medium.
Course Objective This course is designed to
enable the participants to define the benefits of
utilizing mentors and coaches, develop sound
mentoring and coaching systems, recognize that
coaching is a critical skill in any organization,
Build a coaching and mentoring environment, help
employees tap into their own motivation to
succeed, remove roadblocks which prevent an
employee from achieving his full potential,
formulate appropriate objectives and standards of
performance, design effective and specific job
descriptions, encourage employees to solve
problems on their own, take risks, make
decisions, tackle new challenges, positively
reinforce desired employee behavior, establish an
ongoing process for mentoring employees and
prepare employees for promotion or greater
responsibility.
Who will benefit? This course is
beneficial to Managers, Supervisors, Team Leaders
and Senior Technicians and Operators and those
who are responsible for team management or
supervision in all industrial disciplines.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
2
Appraising, Counselling, Coaching Mentoring
Techniques
  • Course Content
  • Introduction to Appraising and Counselling Skills
  • Aspects and benefits of appraising team members
  • Self Assessment Techniques
  • Introduction to Mentoring and Coaching Skills
  • Definition of Mentoring, Coaching
  • Benefits to the Organization from Coaching and
    Mentoring
  • Building a Coaching Environment
  • Designing Performance Standards and Objectives
  • Job Description as Agreement between Employee and
    Organization
  • Understanding the difference between mentoring
    and giving orders
  • Motivation Techniques
  • Encouraging Employees to Solve Problems and their
    own and Make Decisions
  • Recognizing Opportunities for Mentoring
  • Techniques for Listening Carefully and Asking
    Questions
  • Mastering a Step-by-Step Approach to Coaching
  • Role Play Coaching and Mentoring Skills Practice

The program is supported by role-play, case
studies, exercises and interactive discussions
to involve delegates. Videos to highlight
techniques available to the participants will
also be used.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
3
Advanced Management, Strategic Planning and
Leadership Skills
The key to business success largely depends on
an open and the flexible approach to local and
global markets. No matter if you are a growing
or established business the Technical and
Economical Macro and Micro impacts may effect
your company and cause destabilization or
seriously affect your business environment. It
is imperative that each member of the management
team understands his role and how each element
must function and respond to internal and
external impacts. Senior and middle
management teams require specialist talents and
skills to drive the organisation and provide
forward strategic planning and initiatives to
sustain or maintain current market positions and
opportunities. Teamwork also requires effective
leadership skills, to confidently assess risks
and make confident decisions vital to the
organisation aims and objectives.
This ten-day course is designed to fulfill
personal development geared to organizational
demands for the management team. It will provide
a clear understanding of team roles and
responsibilities and also provide the effective
tools to handle the many business capabilities
and aspects expected from them.
Course Objectives Upon completion of this
course, the participants will be able to have
the knowledge, skills and tools for successful
individual and team management skills in a
business environment, Management at senior level
and at senior decision making levels, Business
analysis and decision skills and Effective
organizational leadership and tasking required
for successful business.
Course Outline This course will discuss about
Company Aims and Objectives, Personal Assets
Workshops, Leadership Development, Business
Planning, Internal External Marketing
Strategies, Management Strategies, Measuring
Performance, Globalization in Business, Seminar
Revision and Exercise, Corporate Play Exercise,
Discussion groups and Seminar Summary. This
course will incorporate the relevant videos,
interactive multimedia presentations, visit to a
local to company. The program also includes
'Corporate Team Play' to encourage interaction
and strategic business development and decision
making skills. Case studies will include
analysis of Global and Multinational Business
success and failures. Participants are
requested to bring their Company report if
possible.
Who will benefit? This program is intended for
Senior and Middle mangers involved in
organizational strategic planning and are also
involved in driving the company in its business
objectives using the organizational resources.
The program is also intended for technical
managers who require a 'Fast Track' course to
understand organizational functions which they
need to be aware of as an insight or for a change
of responsibility.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
4
Basic Supervisory Skills
Studies on team motivation and performance have
emphasised the essential importance of Solid
Supervisory Management to Accomplish Business
Aims and Objectives. Many people are called upon
to take on the role of supervisor but some are
more effective than others. A good supervisor in
a business is some one who can involve and
inspire to get the best out of his team, also
motivating them to work towards a common goal.
This four-day course gives the basis for an
excellent introduction to develop effective
supervisory skills and manage a team
productively. It is supported by practical
situations through interactive role-play and team
analysis for maximum of participant's
participation.
  • Course Objectives
  • This course is designed to provide the
    participants with skills
  • and knowledge involved for
  • Organizing their team members positively and
    scheduling daily workloads.
  • Utilizing team resources and encouraging teams
    skills to achieve quality business goals and
    objectives.
  • Awareness of group dynamics and how to
    successfully select, delegate / task and motivate
    the team.
  • Communications and delegate effectively for
    maximum group activity.
  • Deciding and developing a supervisory personal
    action plan styles for
  • themselves.

Who will benefit? This course will be of
benefit to newly appointed supervisors or persons
targeted to be supervisors. It will also be of
benefit to team leaders or project leaders who
wish to improve their positive and effective
supervisory skills.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
5
Basic Supervisory Skills
Course Content Day One Introduction to
Supervisor Role and Supervisory Management
Styles for Personal Development - Roles and
Responsibilities - The Principles of Supervisory
Management and Accomplishment - The Keys to Good
Supervision Skills - Utilizing and developing
their supervisory management skills for practical
used in the working environment setting personal
- achievable goals and standards - Effective
Individual and Team Motivation Day
Two Motivation The Supervisors Role -
Individual and Team Needs and Incentives -
Objective Supervision (SBO) - Utilizing
Individual and Team Resources - Individual and
Team Dynamics - Positive Effective
Communication Skills - Type and Selection -
Individual Development - Effective and Productive
Meetings - Planning - Conducting - Formal
Impromptu - Getting the best from Meetings Day
Three Effective Time Management - Planning
Activities - Monitoring Time - Making the Best of
Time Delegating - Up and Down - Escalating
Problems - Decision Making Skills Analysis
Solving - Negotiating Skills - Methods -
Techniques Day Four Work Prioritization and
Scheduling - Planning - Monitoring - Team Skills
and Supervision - Getting Best Results - Coaching
and Skills Analysis Team Building Techniques
-Managing Conflict - Supervisor role and actions
- Handling and Managing Difficult Situations -
Conflict and Collaboration - Personal Analysis
and Development Action Plans - Summary and Final
Analysis
The course is supported by role-play and
features case studies, exercises and interactive
discussions to involve delegates. Videos to
highlight techniques available to the
participants will also be used
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
6
Building High Performance Team Successful
Leadership Skills
  • Studies on team motivation and performance have
    emphasised the importance of good supervisory
    management and the need for effective leadership
    that matches the needs and culture of the
    organisation. Many people take on the role of a
    team leader and some are more effective than
    others.
  • A good team leader in a business is someone who
  • Understands team structure and dynamics
  • Adapts his or her management style to the
    organisation, team and circumstances
  • Inspires and get the best out of the team getting
    them to work towards common goals.

This four-day course gives the basis for an
excellent introduction to leadership skills and
how to manage a team effectively.
Course Objectives This course is designed to
give the participants the capability to
Appreciate different organisational styles and
identify their own, Enable to understand the role
of leadership and it's importance in team
building, Be aware of the different theories on
effective leadership styles, Analyse their own
leadership style and potential, Be aware of group
dynamics and how to successfully select, motivate
and lead a team, Communicate and delegate
effectively and To set appropriate goals for
themselves and their team.
Who will benefit? This course is designed for
supervisors team leaders and those who wish to
improve or further develop their skills and
performance in effective team leadership.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
7
Building High Performance Team Successful
Leadership Skills
Course Content Day One Understanding
organisational culture and structure,
hierarchies, functional and project teams Team
roles, balanced teams, aligning team and
individual goals Management and leadership
theories and styles Motivation, delegation and
empowerment Selecting for talent, developing and
managing around skills gaps Action plans to
create top teams A model for classifying
organisational culture and type Identifying your
organisations style Hierarchies, teams and
other organisational structures Why Teams - the
Benefits and Costs of Teams The Function of
teams Team Types and balanced teams
Attribute of a Good Team Team Effectiveness
Is Your Group Cohesive Day Two Applying Teams
Concepts The Organising and Planning of teams
and their Activities Group Dynamics, 5 stages of
a group Group Interaction Providing Effective
Team Leadership Introduction to Leadership
Skills Definitions of leadership and Examples,
Great Leaders and their styles Attitudes towards
Leadership Function of Leadership Analysis of
Leadership Styles Style of Leadership - Theories
Review, Behavioural, Contingency, Situational
Case Study Leadership Styles based on
Situational Theory Leadership and Culture -
Analysis of Theories Effective Leadership and
Leadership Dynamics Day Three Transactional,
Charismatic, Transformational, Servant
Leadership Traits - Autocratic, laissez faire,
democratic Power Definitions - Effective use of
power - Cultural differences Positive and
Negative Leaders Selecting and building teams
Are you an Effective Team Selector and Builder
Empowered teams Team Motivation How to Build a
Climate for Good Motivation The Communication
Process Review Your Communication Style The
Manager as a Communicator Open Communication and
Trust Communicating in Teams Barriers to
Communication Listening - Self Inventory Day
Four Resolving Conflict - Styles to Handle
Conflict Conflict Definition Analysing
Objectives - Company, Group, Self management
Prioritising and Time Management Delegation
Definitions, How to Delegate Are You a Positive
Delegate? Involving the Team in Goal Setting
Action Planning transferring lessons to the
workplace Group Discussions Group Exercises
Course Review Evaluation Course Summary
This four-day course gives the basis for an
excellent introduction to leadership skills and
how to manage a team effectively.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
8
Communication Interpersonal Skills
To be successful within all business
environments, we need to be able to communicate
effectively and understand our relationship with
others. Using the technique of Transactional
Analysis as a framework, the skills can be
applied not only to business but also to other
areas of our lives. Communication skills are
also a distinct management function and
interpersonal skills, are an extension that make
the difference when, colleagues, employees and
outside entities, will respond positively.
The five-day course is highly practical and
helps delegates to increase their
self-awareness as well as providing opportunities
to develop their skills.
Course Objective This course is designed to
provide the delegates with the ability to
increase understanding of people, interpersonal
communication and relationships plus the
capability to develop techniques within these
areas. Delegates will understand behaviour
categories and personal ego states and they will
be able to Identify and develop approaches for
relationships. The course is also designed to
develop active listening skills, identify
approaches to conflict, understand signals given
from non-verbal communication and Identify
methods to deal with negative and positive
strokes. This program is supported by
interactive discussions, role- play, case studies
and videos to highlight the techniques available
to the participants.
Who will benefit? This course is
beneficial to Managers, Supervisors, Sales
Personnel and all staff and employees in all
business environments.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
9
Communication Interpersonal Skills
Course Content Day One Introduction to Verbal
and Written Skills Techniques How We
Communicate - Verbal Non Verbal How to Avoid
Confusion Personal Presentation Motivation
Factors Individual Group / Team Power of
Communications Day Two Using Natural
Capabilities - Facial Expressions Body Language
etc. Giving and Receiving Feedback Feedback
Verification Giving, Receiving and Responding to
Criticism Individual Communication Styles Day
Three Personal Assessment Skills, Strengths,
Weaknesses, Development Active Listening
Skills Planning Communications - Written
Verbal Communication Styles Identifying and
Overcoming Communication Barriers Feedback and
Verification Checks and Balances Effective
Instructions Presentations Effectiveness and
Impromptu One to One Meetings - Formal
Impromptu Day Four Personal Assets Development
Assertiveness, Persuasion, Influence,
Perception vs. Reality Individual
Communication Styles Multicultural
Communications Barriers, Techniques Rapports
Day Five Group Workshops for Practical Skills
Development Case Studies Role Plays Including
Practical Expressions and Communication Methods
Group Presentation Group Discussion Session
Course Evaluation Course Summary
The course examines how we relate to others
and ways to improve these relationships and the
communication that takes place and also uses
workshops to increase awareness and skills for
personal actions plans.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
10
Contract Management Administration
As projects become more cost effective and the
systems for tender bidding become more
competitive the need for effective contracting
and tendering systems has in turn become critical
to ensure minimal risks are taken. The lowest
bidder may or may not be the best option and
could lead to more costs and unavoidable
legalities, frustrated contracts, delayed or
suspended projects, uncompleted works, additional
costs and expenses and damages. Quality and
competitiveness need to balanced and filtering of
bids to ensure that the materials, goods or
services that are contracted are fit for the
purpose for which they are intended of
merchantable quality. Performance has also to be
executed and monitored and requires careful
design of the service contract. How can this be
avoided and how can costly trial and error be
eliminated.
This five-day course is designed to deal with
the three main contract stages of planning,
formation and administering. It will also take
a practical approach to the contract stages from
inception through to finality of the project.
Course Outline This course will enable
participants to know the following Introduction
to Contract Management Administration,
Performance, Tendering Procedures, Contract
Administration, Execution of the Contract,
Successful Contract Negotiations, and Project
Completion. It will also have an overview on
basic legal contract terms but is not intended as
a legal instruction program. The course
Instructor uses the New Engineering Contract
(NEC) to fully Illustrate and Guide the
Participants through the necessary pathway of
procedures and to fully understand the contracts
systems required.
Who will benefit? This course is
beneficial to those responsible in contracts
formulation and scope of work preparation through
the tendering system to awarding contracts to
vendors.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
11
Competency Based Approach for Training
Development
In competitive global markets employment and
training has evolved to ensure that a business
entity can effectively and efficiently carry out
it's operations and functions. Standards have
been created for International understanding so
as measure performance and evaluate employee
performance. Training also places the emphasis on
standards and competency based levels of
performance to be achieved and sets out a path to
organizational excellence incorporated with
organizational expectations. How do we achieve
and maintain competency levels in training aims
and how do we ensure learning links into
organizational business objectives?
This 4-day course is designed to state
clearly, the competency based approach to
Training and Development and the implications
involved.
Course Outline This course is aims to provide
the participants with A clear understanding of
the origins, definitions, limitations and
benefits of competencies, the confident in
applying different ways of creating a competency
framework for both individual jobs and teams.
Also using competencies to link training and
development activities to organizational aims and
objectives and ability to apply competencies to
training needs analysis, course design, delivery
and evaluation.
Who will benefit? This course is
beneficial to Training and development officers
and managers and supervisors and managers
responsible for developing or evaluating training
or for improving performance through personal or
skill development in their staff.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
12
Competency Based Approach for Training
Development
Course Content Day One Introduction to
Definitions of competency and competence Causes
of confusion Origins and development of
Competencies Approaches in the USA, Europe and
elsewhere The links with Emotional
Intelligence Day Two Benefits of
competencies Limitations of competencies Three
approaches to identifying competencies Job
analysis Modeling Organizational Objectives Day
Three Building competency frameworks for job
families (case study) Writing clear definitions
for each competency Using competency for needs
analysis Design of training and development
initiatives Evaluating training activities Review
and revision of competency frameworks Day
Four Extensive supervised syndicate and
individual practice in competency framework
design using different methods Facilitated group
work using competencies to identify
organizational training strategies design
training and development initiatives to deliver
business and individual performance improvement
(Based on jobs and activities in participants
own organisation(s) Case Studies and Discussion
Sessions Course Summary and Analysis
This course is supported, where appropriate,
by videos, interactive activity and discussions
to maximize the participant's involvement and
learning potential.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
13
Counselling and Leadership Skills
Modern Managers at all levels are currently
faced with an issue that dwarfs most other people
difficulties, that of work based stress, both in
themselves and in the people they manage.
Downsizing and constant change in order to keep
abreast and competitive has led many
organisations to experience epidemics among their
employees of stress absenteeism and stress
related illnesses. This course, as a central
theme, helps to develop the skills required to
support their team members who may, from time to
time, be experiencing problems of an emotional
nature due to increase work loads or other work
based issues. Collectively, these skills are
known as counselling skills and are universally
recognized as both desirable and necessary
requirements for all modern Managers and
Supervisors. Counselling skills are developed
and used in a wide range of Manager/Subordinate
communications such as performance appraisals,
mentoring and coaching, discipline and grievance
handling and most other interpersonal
communications between people at the workplace.
Counselling is also closely linked to leadership
and leadership styles and part of the course
objectives will be to help participants develop
the skills of leadership using a counselling
approach which in turn leads to greater
motivation among staff.
This four-day programme is designed to help
Managers firstly to recognize thedanger signs in
themselves and in the people they manage.
Course Objectives The aim of this course is to
enable attendees to Understand the nature of
stress and be able to recognize its symptoms and
causes both in themselves and in staff, Have
developed an understanding of a counselling
approach to the management of stress and other
disturbances experienced by staff, Have had an
opportunity to develop and practice counselling
skills in a safe and protected environment, Be
able to recognize and use the tools of
counselling in a wide range of interpersonal
communications between themselves and their
subordinates including performance appraisals,
discipline, coaching and mentoring, Understand
the links between leadership, leadership styles
and motivated performance, Recognize how and why
the counselling Manager is in a better position
to motivate staff and thus improve quality output.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
14
Counseling and Leadership Skills
Course Content Module One Stress, what is it?,
How does it develop at the workplace?, What are
the symptoms?, Recognizing stress in self and in
staff, Simple techniques for reducing
stress. Module Two Counselling - some
definitions, The essence of counselling,
Counselling uses at the workplace. Module Three
The skills of counseling, Congruence, Listening,
Body language, Non judgmental, Questioning
techniques. Module Four The counselling process
beginnings middle endings, The counselling
environment, Counselling and performance
appraisals, Counselling and personal issues,
Confidentiality, The counselling contract,
Counselling, coaching and mentoring. Module Five
Role play, Feedback, Further skills
development. Module Six Leadership defining it
at the workplace, Leadership and the counselling
Manager, Leadership styles, Using counselling for
better leadership. Module Seven Motivation and
the leadership style connection, How does
counselling lead to better-motivated performance,
What are the symptoms of motivated performance?,
What are the symptoms of de-motivated
performance? Module Eight Course sum-up,
Attendees discussion and feedback, Course
evaluation, Attendees personal development plan.
This course will be conducted throughout by the
use of Student centeredlearning techniques
which will include group discussion and
feedback,presentations, role plays and various
management exercises as well as acomprehensive
evaluation process at the conclusion of the
programme.
Course Speaker Brian Morgan has been a
Management training and development consultant
for over twenty years. His specialism is in the
field of people Management and human resource
development where he has been involved at
Organisational, Regional and National levels. He
has worked both in the U.K and the Middle East in
the public as well as the private sectors. Brian
is a qualified and experienced psychotherapist
and has a private counselling/psychotherapist
practice in Cyprus, where he now lives. He works
largely in the clinical field helping Clients
suffering from stress, depression, anxiety,
trauma and other emotional disorders. He is a
senior consultant for ORCA Marketing and
Consultancy Ltd in this field of work.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
15
Change Management
The pace of change through technology or demands
by industrial practices can be daunting and
require changes in thinking and attitudes. Change
may involve part of or the whole organization in
which case everyone is affected and need to be
aware of impending differences, what the new
process will bring and how changes affect them.
This four-day course is designed to approach
the positive affects of change and how a system
of change can be implemented with the least
disruption to the organization working standards
and practices.
Course Objective This course will enable the
participants to understand the role of a clear
statement of the Case for Change, establish and
implement a coherent set of corporate Governing
Ideas, define, implement and manage change with
minimum organization disruption, become highly
skilled Change Agents in Communicating and Target
setting, Effecting Quality Changes (QC) for
organizational benefits, appreciate the changing
Global environment and commercial risks and adopt
a suitable global paradigm. The program is
supported by role-play, case studies, exercises
and interactive discussions to involve delegates.
Videos of CEOs, reflecting on and discussing
their own Change and Globalization experiences
will be used throughout to shed insight into
these highly critical issues.
Who will benefit? This course will be
beneficial to Company Leaders, Managers,
Department Heads, and Team Leaders who will be
involved in, effected by, and Manage a company
change program. Those senior executives
responsible for setting strategic corporate
objectives in an increasingly global world would
particularly benefit.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
16
Change Management
  • Course Content
  • Day 1
  • Introductions
  • Setting the scene - Transformation Change
    impact and issues
  • Making the Case for Change
  • A companies Governing Ideas
  • Organizational Values an essential Change
    lever
  • The Swimming Pool analogy - how do
    participants relate to Change
  • Day 2
  • Recap
  • Change from What to What - a review of
    Organizational Theories
  • The role of the Change Process owner
  • Leadership at all levels of the organization
    it make the difference
  • Communications the Key to success
  • Developing a business framework
  • The 8 steps of an Effective change Programme
  • Resistance to change an inevitable blocker
    to be overcome

This course designed to identify change and
the style of management to cope with change
aspects.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
17
Change Strategic Management
The pace of change in the business world has
never been more rapid or as widespread as it is
today. The speed with which new technology is
introduced, and the impact this has on all our
strategic and organizational practices, is
daunting and requires profound change in our
thinking and attitudes. Change may involve part
of or the whole organization in which case
everyone is affected and need to be aware of
impending differences, what the new process will
bring and how changes affect them. It is vital
in this whirlpool of conflicting demands that we
develop a clear, robust, strategy for our
organizations.
This two-daycourse is designed to approach the
positive affects of change and how a system of
change can be implemented with the least
disruption to the organization working standards
and practices. We will examine in detail how
companies "governing Ideas", linked to a
strategic business plan, support and drive
actual plan implementation. This will include
goal setting, and team, and individual,
performance appraisal. Finally we will look to
the future and discuss anticipated opportunities
and threats.
Course Objectives This course will enable the
participants to Understand the role of a clear
statement of the Case for Change, Establish
strategic Governing Ideas, Drive and manage
change with minimum organization disruption,
Become highly skilled Change Agents in
Communicating and Target setting, Create,
implement, and manage The "Business Plan,
Appreciate the changing Global environment and
commercial risks, and Set Team and Individual
targets and appraise performance.
Course Outline This course will discuss about
the Setting the scene - Transformation Change
impact and issues, Making the Case for Change,
A companies Governing Ideas under pin Strategy,
Organisational Values an essential Change lever,
The Swimming Pool analogy - how do
participants relate to Change, Change from What
to What - a review of Organizational Theories,
The 8 steps of an Effective change programme,
Resistance to change an inevitable blocker to
be overcome, Strategic Leadership it makes the
difference, Developing a Strategic Business
framework, Case Study LEAP and the
transformation of Shell International, Corporate
communications and staff commitment, Team and
Individual target setting and performance
appraisal, Implementation - the hardest part of
any strategic plan, Discussion Group - A look
at the, Unknowable Future, Workshop Summary, and
Course Evaluation.
Who will benefit? This course is of benefit to
Company Leaders, Managers, Department Heads, and
Team Leaders who will be involved in, effected
by, and manage a company change program. Those
senior executives responsible for setting
strategic corporate objectives in an increasingly
global world would particularly benefit.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
18
Coaching Developing
The increasing pace of change in the way that
organisations operate has meant that managers
have had to find new ways of getting results.
Reliance on traditional hierarchical authority
structures no longer works and Coaching Skills
are now essential attributes for the new manager.
Experience has shown that if the skills of
training are not focused in a coherent manner the
cost of the company is very high in lost of
production and/or service to their clients.
Coaching has been identified as an effective tool
for the organisational training system and
objectives with additional benefits to the
learner and the tutor.
Course Objectives This program is designed to
enable the participants to Recognize that
coaching is a critical skill in any organization,
Define the benefits of utilizing coaching as a
personnel development tool, Develop sound
coaching systems including feedback and
measurement elements, Develop of specific
documentation for monitoring progress including
charts, documents of direct value and use in
coaching, specifically job specification, career
plan outline, progress report, diagnostic charts,
Build an effective coaching and environment,
Identify Why, How and When Coaching can be
Implemented, Help employees tap into their own
motivation to succeed, Remove roadblocks which
prevent an employee from achieving his full
potential, Formulate appropriate objectives and
standards of performance, Design effective and
specific job descriptions, Encourage employees to
solve problems on their own, take risks, make
decisions, tackle new challenges, and Establish
an ongoing process for coaching employees.
This three-daycourse aims to improve the skills
of coaching people in a training role in
companies using a practical medium.
Who will benefit? This course is of benefit to
Manager's, Supervisors and Team Leaders, the
course would also benefit Technician, Engineers
and those who are responsible for the supervision
of their subordinates workplace development.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
19
Coaching Developing
  • Course Content
  • Introduction to Coaching Skills and Benefits to
    the Organization from Coaching
  • Definition of Coaching in Personnel Development
  • How to be an Effective Coach
  • Coaching as part of an Effective Training
    System
  • Building a Coaching Environment
  • Designing Performance Standards and Objectives
  • Employee and Organization
  • Identifying Areas of Concern and Planning
    Methods
  • Setting Personnel Achievable Goals and Targets
  • Organizing the Coaching Processes and Setting
    Achievable Learning Deadlines
  • Monitoring Results
  • Feedback Systems
  • Progression Reports and Adjustments
  • One to One Meetings
  • Motivation Techniques
  • Develop of specific documentation for
    monitoring progress including charts and
    documents of direct value and use in coaching,
    specifically

The course is supported by interactive group
exercises, discussions and role play to assist
participants learning potential. It also
includes a personal action plan for individuals
to develop the skills involved.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
20
Communication and Dealing With Others
We communicate constantly in our social and
business environments and at times the messages
we send out are misunderstood, do not reach the
intended person or gain the correct response.
Time and a great deal of money is wasted in
industry each year through poor communications
and miscommunications. How do we develop our
effective communication skills to motivate and
achieve our business aims with the zero
misunderstanding?
  • Course Objectives
  • This course is designed to
  • Confidently communicating to colleagues and team
    members using effective interpersonal skills and
    techniques through verbal and written means
  • How to motivate their team players through
    effective communications
  • Dissemination of information in order to achieve
    maximum activity and productivity from colleagues
    and team players

This three-day course provides the techniques
to develop and enhance those skills
confidently.This program is supported by
interactive discussions, role play, case studies
and videos to highlight the techniques available
to the participants.
Course Content Introduction to verbal and
written skills and techniques - How we
communicate, Verbal and Non Verbal - How to Avoid
Confusion - Power of Communications Using
Natural Capabilities, Facial Expressions and Body
Language etc. - Giving and Receiving Feedback -
Feedback Verification - Giving, Receiving and
Responding to Criticism - Role Play Practical -
Individual Communication Styles - Personal
Strengths and Weaknesses - Active Listening
Skills - Planning Communications - Delegation
and Communication - Communication Styles -
Identifying and Overcoming Communication Barriers
- Feedback and Verification Checks and Balances
- Effective Instructions - Role Play Discussion
- Presentations Effectiveness and Impromptu -
Meetings Formal and Impromptu - Assertiveness -
Perception vs. Reality - Individual
Communication Styles - How to Make Meetings
Productive and Cost Effective - Case studies -
Role Plays Including Practical Expressions and
Communications - Discussion - Summary
Who will benefit? This course is of benefit to
Technical and Operations Managers, Supervisors,
Instructors / Presenters plus those who need to
improve their communication skills within the
business environment.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
21
Conflict Management
There are many different reasons why people are
not consistent in their behavioural approach to
their work colleagues but when an occasion
arises, effective and detailed handling can
ensure that harmony is return to the workplace
and the employee is corrected.
This three-day course covers the various
techniques of handling disciplinary situations to
satisfactory conclusion and it investigates the
reasons why such occasions may occur.
Course Objectives The course will enable the
attendees to understand and develop their
confidence and personal competencies in
Identifying the causes of conflicts with
argumentative behaviour in some people and how to
identify those characteristics, Confidently
diffuse and handle difficult disciplinary
employee situations by systematic logic, Use
personal techniques to reduce and resolve
conflict and develop a fair but firm approach
with the handling techniques, Analyse why
personal behaviour and attitudes may conflict
with other team players and interrupt business
objectives, and Form a strategy for managing and
resolving disciplinary situations to achieve a
positive outcome.
Who will benefit? This course is of benefit to
managers, supervisors and team leaders plus those
whose would benefit from learning how to help
others to resolve interpersonal differences at
work.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
22
Conflict Management
  • Course Content
  • Day One
  • Introduction to the types of characteristics of
    inconsistencies in personnel behaviour resulting
    in disciplinary situations arising
  • Identification of Personal Behaviour, Attitudes
    and expected Consistencies
  • Organisational approach to discipline and the
    applicable rules
  • Organisational Culture and attitudes
  • Negative and Positive handling skills
  • The Legalities Implications, Conformities
    Involved
  • Communication in Discipline Situations
  • Types of disciplinary situations and how to
    define the most positive and Logical action to
    take
  • Judging Level of Seriousness, Actions and
    Consequences
  • Referring and Escalation of Disciplinary
    Situations, Reward and Penalties Systems,
  • Self-Analysis Exercise of Personal People
    handling Skills
  • Day Two
  • Ethnic, Cultural and Gender Differences
  • Developing the Positive Side of Disciplinary
    Conflict

This program uses highly interactive role play
and discussions to give students the experience
of handling the various disciplinary situations
that supervisors and team leaders may face.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
23
Counselling and Leadership Skills for Supervisors
and Middle Managers
Modern Managers at all levels are currently
faced with an issue that dwarfs most other people
difficulties, that of work based stress, both in
themselves and in the people they manage.
Downsizing and constant change in order to keep
abreast and competitive has led many
organisations to experience epidemics among their
employees of stress absenteeism and stress
related illnesses. This course, as a central
theme, helps to develop the skills required to
support their team members who may, from time to
time, be experiencing problems of an emotional
nature due to increase work loads or other work
based issues. Collectively, these skills are
known as counselling skills and are universally
recognized as both desirable and necessary
requirements for all modern Managers and
Supervisors. Counselling skills are developed
and used in a wide range of Manager/Subordinate
communications such as performance appraisals,
mentoring and coaching, discipline and grievance
handling and most other interpersonal
communications between people at the workplace.
Counselling is also closely linked to leadership
and leadership styles and part of the course
objectives will be to help participants develop
the skills of leadership using a counselling
approach which in turn leads to greater
motivation among staff.
This four-day programme is designed to help
Managers firstly to recognize thedanger signs in
themselves and in the people they manage.
Course Objectives The aim of this course is to
enable attendees to Understand the nature of
stress and be able to recognize its symptoms and
causes both in themselves and in staff, Have
developed an understanding of a counselling
approach to the management of stress and other
disturbances experienced by staff, Have had an
opportunity to develop and practice counselling
skills in a safe and protected environment, Be
able to recognize and use the tools of
counselling in a wide range of interpersonal
communications between themselves and their
subordinates including performance appraisals,
discipline, coaching and mentoring, Understand
the links between leadership, leadership styles
and motivated performance, Recognize how and why
the counselling Manager is in a better position
to motivate staff and thus improve quality output.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
24
Counseling and Leadership Skills for Supervisors
and Middle Managers
Course Content Module One Stress, what is it?,
How does it develop at the workplace?, What are
the symptoms?, Recognizing stress in self and in
staff, Simple techniques for reducing
stress. Module Two Counselling - some
definitions, The essence of counselling,
Counselling uses at the workplace. Module Three
The skills of counseling, Congruence, Listening,
Body language, Non judgmental, Questioning
techniques. Module Four The counselling process
beginnings middle endings, The counselling
environment, Counselling and performance
appraisals, Counselling and personal issues,
Confidentiality, The counselling contract,
Counselling, coaching and mentoring. Module Five
Role play, Feedback, Further skills
development. Module Six Leadership defining it
at the workplace, Leadership and the counselling
Manager, Leadership styles, Using counselling for
better leadership. Module Seven Motivation and
the leadership style connection, How does
counselling lead to better-motivated performance,
What are the symptoms of motivated performance?,
What are the symptoms of de-motivated
performance? Module Eight Course sum-up,
Attendees discussion and feedback, Course
evaluation, Attendees personal development plan.
This course will be conducted throughout by the
use of Student centeredlearning techniques
which will include group discussion and
feedback,presentations, role plays and various
management exercises as well as acomprehensive
evaluation process at the conclusion of the
programme.
Course Speaker Brian Morgan has been a
Management training and development consultant
for over twenty years. His specialism is in the
field of people Management and human resource
development where he has been involved at
Organisational, Regional and National levels. He
has worked both in the U.K and the Middle East in
the public as well as the private sectors. Brian
is a qualified and experienced psychotherapist
and has a private counselling/psychotherapist
practice in Cyprus, where he now lives. He works
largely in the clinical field helping Clients
suffering from stress, depression, anxiety,
trauma and other emotional disorders. He is a
senior consultant for ORCA Marketing and
Consultancy Ltd in this field of work.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
25
Developing Personal Effectiveness Skills
Often our success is measured by our personal
skills and how we can cope with our work
environment including our personal abilities to
be effective and increase our potential. This
course concentrates on areas where we can
personally improve our effectiveness. Delegates
will also Identify how people work and to improve
their effectiveness both individually and in a
team. Develop and improve their assertiveness
with others and confidently handle themselves and
difficult situations.
This three-day course aims to provide skills,
methods and techniques required to work
effectively and confidently with colleagues,
clients and management. To develop personal
priorities and effective communication and basis
of interpersonal skills.This course includes how
to improve these basic skills for awareness of
Personal Effectiveness, Communications,
Negotiations, Relations and Personal Handling
Skills.
Course Objectives This course is specifically
designed to give the participants a personal plan
as to how to Develop and apply their personal
effectiveness within their environment, Recognize
and handle difficult situations and Effectively
Solve Supervisory Problems, Recognize different
types of personalities and how to utilize their
skills and talents Develop their Personal
Leadership Skills, Team Working and the Basis of
Team Interaction and Communicate Effectively
using various Media.  
Course Content Course Introduction and benefits
of Effective Personal Development - What is
personal effectiveness - Motivation Theories -
Principles of Management - Different types of
people - Handling Difficult people - Negotiating
and Win Win Situations - Different Behavioral
Styles - Communication Styles and Methods -
Listening to Others and Active Listening - Giving
Receiving Feedback - Developing Self Confidence
- Developing Assertiveness - Team Building - Team
Development - Effective Time Management Skills -
Delegation Skills - Problem Solving and Decision
Making Basics - Empowerment - Practical Role Play
- Review Questions - Personal Action Plans -
Group Exercises - Case Studies - Group Discussion
- Course Summary - Course Evaluation. The program
is supported by role-play, case studies,
exercises and interactive discussions to fully
involve in a constructive and enjoyable
environment.
Who will benefit? This course is of benefit to
Engineers, Supervisors Foremen.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
26
Development of Marketing Management
Development of those responsible for Business
Creation and Marketing is essential to ensure the
Company survives and for increasing the growth or
diversity of the Company activities. They
require a full understanding of how to
scientifically approach the market and how to
implement planning, coordinating and measurement
of the results achieved. This will also involve
allocating resources and how those resources can
be utilized to for effective and progressive
market share.
  • Course Objectives
  • On completion of this course the trainee/s will
    be competent in
  • The necessary development of techniques and tools
    available to Marketing Managers, Development of
    Personal Skills to be more confident of the
    Marketing Process, Implementing a plan for
    development of In Country and Overseas Markets,
    The Skills required for Market Research and
    Analyzing of Marketing Information, How to
    develop and Sustain Market Share of the Business
    you are involved with.

This five-day course will cover the importance
of, planning and implementation and will give
the participants the necessary thinking process
to develop a plan for marketing and sustaining
new markets. It includes case studies,
interactive discussions, a personal action plan
and videos to emphasize the techniques
available.
Course Content Introduction to Modern Marketing
and the Methods and Techniques Available -
Research Conducting and Utilization - Marketing
Segmentation - The Marketing Mix, Product, Price,
Place, Packaging and Physical Distribution -
Pricing - Branding Brand Loyalty and Markets
Creation, Development and Sustaining Processes -
Product Positioning - Clients Expectations -
Client Care - Positive communications Internal
External - Public Relations - The benefits
Image - Business to Business Marketing - Internal
Marketing SWOT - Entrepreneurs and
Intra-preneurs - Overseas Strategies - Alliances
/ Joint Ventures / Franchises / Concessions -
Marketing Communication Strategy - Product
Management - Advertising and Sales Promotion
-Case Studies, exercises and discussion - Seminar
Evaluation and Summary
Who will benefit? This course is of benefit to
Sales and Marketing and Retail Managers/Executives
and also those responsible for Marketing
Management.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
27
Difficult Employees
On completion of this course the participants
should be able to Identify the causes of
conflict Confidently diffuse and handle difficult
employee situations Use personal techniques to
reduce and resolve conflict Analyse why personal
behaviour and attitudes may conflict with other
team players and business objectives Form a
strategy for managing and resolving conflict to
achieve a positive
This two-day course is supported, where
appropriate, by videos, case studies, role play,
interactive practical activity and discussions to
maximize the participant's involvement and
learning potential.
  • Course Content
  • The Causes of Conflict Characteristics
    Positive and Negative
  • Self-Analysis
  • Developing the Positive Side of Conflict
  • Organisational Culture
  • Identification of Personal Behaviour and
    Attitudes
  • Individual and Team Conflict
  • Anger and Conflict Management and Resolution
  • Communicating and Conflict Diffusion
    Techniques
  • Verbal and Non-Verbal Indicators of Aggression
  • Ethnic, Cultural and Gender Differences
  • Anticipating Situations
  • Stress Management
  • Conflict Facilitation Techniques
  • Mediation Methods
  • Meeting to Resolve
  • Counselling Skills

Who will benefit? This course is of benefit to
Managers, supervisors and team leaders plus those
whose would benefit from learning how to help
others to resolve interpersonal differences at
work.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
28
Emotional Intelligence
A persons ability to manage feelings and
communicate with others is said to be a greater
predictor of success in life and at work than IQ.
The ability to accurately identify and
understand ones own emotional reactions and
those of others is of great importance in todays
world. Emotional Intelligence involves the
ability to regulate ones emotions to make good
decisions and to become more self-confident.
This five-day workshop encourages delegates to
identify personal strengths and weaknesses and to
show how to be resilient in times of change or
adversity. Learning to become self-motivated
with perseverance and good communication skills
will enhance overall performance at work and in
life generally.
Course Objectives On completion of this course
participants will be able to identify the nature
and competencies of emotional intelligence from
given research to analyze personal strengths and
weaknesses in emotional intelligence, to be aware
of the relevance of emotional intelligence to
self and business, to negotiate and coach
effectively, to use strategies for conflict
resolution, to communicate and receive emotions
in an appropriate manner, to be aware of personal
and interpersonal boundaries, to work towards
optional performance by reducing stress, to use
emotional intelligence competencies in leadership
skills and motivating self and others, and to
draw up an action plan for the future.
Who will benefit?
All those who feel they need to develop their
ability to deal with the increasingly demanding
nature of communication in business and who wish
to develop a personal strategy to improve their
emotional intelligence in order to enhance their
career and life skills.
Abar Solutions Ltd.Petroleum ConsultancyHawali,
Block 117,Building 2A, Floor 10,KuwaitPhone
965-2611840Fax 965-2611850info_at_abar-soluti
ons.com
Your investment in training, is an investment in
your core business values.
29
Emotional Intelligence
Course Content Introduction To Course
Definition of Emotional Intelligence, Emotional
Intelligence Research, The Nature of Emotional
Intelligence, Self-analysis of management
aptitudes and abilities pertaining to emotional
intelligence EMOTIONAL INTELLIGENCE
COMPETENCIES Analysis of competencies, Emotional
Intelligence relevance to self developing
your own competencies, Emotional Intelligence
relevance to companies INNER-DIALOGUE Feelings
and Actions, Self-talk in conflicting
situations, Reframing self-talk for constructive
results, Coaching skills THE ROLE OF EMOTIONS IN
BEHAVIOUR The relevance of emotions in behaviour
The rules for emotional expressions in the
workplace, Exploring emotional response patterns,
Negotiating change and conflict with positive
techniques, Using visualization to modify
response patterns RELATIONSHIPS WITH OT
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