Bag O Bytes

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Bag O Bytes
VPN and Case Software Center Sept 8th, 2004

• Brought to you by
• The FPB Help Desk
• helpdesk_at_fpb.cwru.edu
• http//fpb.cwru.edu/it
• X6322

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What is VPN?

• Virtual Private Network - A way to communicate
  through a dedicated server securely to a
  corporate network over the internet.

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In Case Terms

• VPN is used at Case for two things
• Wireless access
• To connect from an off campus location, and use
  Case restricted resources.
• Thus making it appear to the Case servers that
  you are on campus and/or a member of the Case
  network.

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Why would I want VPN?

• You use wireless, and want to access Hotlips,
  journals, Software Center
• You are at home, use an outside service provider
  and want to access journals, Software Center,
  etc
• Note VPN does not work with AOL, MSN or
  Compuserve connections.

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Do I need VPN while on Campus?

• No, you do not.
• UNLESS
• You are using the wireless network.

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How do I install/use VPN?

• Three Steps
• Download the client to your computer
• Install the client
• Connect
• NOTE VPN must be used WITH an internet
  connection. It is not a substitute for an
  internet connection.

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The Download

• Go to https//vpnsetup.case.edu/vpn3000.html
• Select your OS (windows)
• You will be prompted for your CASE UserID and
  password
• Choose to save the install file to a convenient
  location
• Like your desktop or My Documents

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The Install

• Double click the installer
• Continue through by clicking next until finish
• You will be prompted to reboot

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The Connection

• Create a shortcut to VPN
• Start/Programs/Cisco VPN
• RIGHT CLICK VPN Client Dialer
• Choose send to desktop as shortcut

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Connection (Cont.)

• Double click the VPN dialer
• Click on Connect
• Enter you UserID and password

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Go for it!

• You are now connected to VPN!
• Notice the small yellow lock in the system tray
  near the computer clock
• To disconnect, double click the VPN dialer icon
  and choose Disconnect
• NOTE you should always disconnect from VPN
  before shutting down

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Software Center

• FREE (mostly) Software!!
• Office, Acrobat, Symantec Antivirus, Macromedia
  Studio, etc
• Available to any Case member (Faculty/Staff/Studen
  t)
• http//softwarecenter.case.edu

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How to Install

• Three ways
• Direct wired connection on case campus (office
  computers, dorm rooms, laptop in lab)
• Wireless connection (USING VPN) on campus or off
• - Note This will take longer, due to speed
• Broadband connection off campus using VPN
• - Note you MUST use a fast internet connection.
  You are unable to download and install with a
  dial up connection

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Top Three

• Symantec Antivirus
• Microsoft Office
• Adobe Acrobat

http//fpb.cwru.edu/it/softwarecenter.htm
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Getting to Know the Software Center

• Two significant areas
• Top portion provides software that requires an
  internet connection to download and install, but
  not to run. This software is all free
• Bottom portion provides software that may require
  the keyserver (for limited licenses), internet
  connection or payment to run

• Except for Oracle Calendar.

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What do the Icons Mean?
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Getting From Point A to Point B

• NOTE if you already have Acrobat or Antivirus
  installed, you must uninstall them before
  installing the new version from the Software
  Center.
• To use the basic software from the Software
  Center, you must complete a 2 step process
• Download the installer
• Install the program
• Then you are free to use the software!

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Some Info

• Clicking on the blue box (windows) for each
  specific software package brings you to
  instructions and info
• - file size
• - license info
• - download and install info
• NOTE the Software Center advises to run the
  install instead of saving and installing. We
  recommend saving to your computer and then
  installing.

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Example

• Lets download Acrobat!
• Click the blue Windows square
• Choose Download
• A window will appear, which will ask you to open,
  or save. Choose Save and save it to your DESKTOP.
  
• When complete, return to the Software Center, and
  do the same for Office 2003 and Symantec
  Antivirus
• NOTE you may do the same for other installations
  as well

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Install Time!

• On your desktop, you have three executables that
  you have just downloaded. We will start with
  Symantec Antivirus.
• Double click antivirus.exe
• Continue through, clicking next, yes, etcuntil
  the program is installed.
• Symantec will now appear as a small yellow shield
  in the corner of your system tray, by the clock.
  (after reboot)
• You will want to be sure to keep it updated,
  especially if you do not connect to the internet
  every day.

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• We will install Microsoft Office next.
• Double click office2003.exe on your desktop.
• Accept any license agreements and continue on by
  clicking next, and so on.
• WHEN YOU GET to the screen that asks you if you
  what type of install you would like, choose
  COMPLETE.
• Continue on until Office is fully installed.
• On the last screen, it will ask you if you want
  to check for updates, DO SO. Download any updates
  that Office may have.
• It is good practice to check http//office.microso
  ft.com/ for office updates, at least once a month
  or so.

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WINDOWS UPDATES

• SIDE NOTE. It is always good practice to do
  Windows Updates regularly too, if you do not have
  your computer set on a schedule to do them. You
  can do this from start/windows update. Dont see
  windows update in XP? Right click on START,
  choose properties, and set the start menu to
  CLASSIC.
• Please refer to
• http//fpb.cwru.edu/it/laptopsatnursing.html
• For other great tips on computer maintenance and
  links

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Back to Installs

• We will now install Adobe Acrobat
• Double click arc6win.exe on the desktop.
• Accept any licensing agreements and continue
  through clicking next, etc..
• When you get to the options part, choose COMPLETE
  INSTALL.
• Continue on until you are are complete.

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A Few Notes

• 1. To access the Office programs, they are
  located in your start menu, under
  programs/Microsoft Office.
• 2. If you want them on the desktop, right click
  the program and choose send to/desktop as
  shortcut.
• 3. When you open Word for the first time, it
  will ask you to enable macros (for the Adobe).
  Check the check box and click ENABLE.
• 4. When you open Adobe for the first time, it may
  ask you to register. You do NOT have to.

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Remember!

• REMEMBER TO UPDATE YOUR SOFTWARE REGULARLY
• Acrobat Open the software, click on HELP and
  UPDATES
• Office Go to http//office.microsoft.com and
  choose the update option
• Symantec Click the yellow shield. Pick
  liveupdate
• Windows Go to START and click Windows Update

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A Quick Lesson on Key Access Software

• You must install the KeyServer FIRST
• You must be connected to the internet with an
  active Keyserver session (usually automatic)
• There is a license cap

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What Does Keyserver Do?

• Allows you to access restricted software
• Restrictions are based on number of licenses
  and/or payment

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How to Install Keyserver

• Download Keyserver Client
• Double Click to install
• Type in keyserver.cwru.edu in the box labeled
  Host DNS Name or IP Address...
• Press Next to accept the other settings
• Press Next to accept the default setup
• Press Install to complete the installation
• If you are asked to restart your computer, press
  Yes to restart.

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Installing Software That Uses Keyserver

• Download software installer
• Double click and install
• Additional instructions on download page
• NOTE you must always be connected to the
  internet with Keyserver running to use Keyserver
  restricted software.

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What Happens if All Licenses are in Use?

• When you attempt to access the software, you will
  receive a message that all licenses are in use.
• You must then wait, and try again later

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What if I am Not Automatically Connected to the
Keyserver?

• Go to Start/Programs/Sassafras and click
  KEYVERIFY
• Then run your programs
• Note Usually Keyserver will start up with your
  computer, so this step is not necessary

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How do I Install Programs Which Require Payment?

• When you click to download, you will be given
  specific instructions.

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How do I Know How Many Licenses are Available
Overall?

• When you click to download, that information is
  available on the page.

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NOTE

• On products such as Macromedia Studio and Adobe
  Photoshop, you are required to enter a license
  number on first run. Be sure to write it down!

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Site License Software

• EX SPSS, SAS, ETC
• Certain software packages are offered at
  below-market rates to Case faculty and staff for
  use on Case-owned computers.
• At this time, no word on student packages for
  Site License Software (must purchase at
  bookstore)
• FPB IS will soon announce info on faculty SPSS
  upgrades

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Important Note on XP Upgrade

• Yes, it is available
• Must meet requirements on info page
• Advise reformatting computer and then upgrading
• Help Desk does not reformat personal computers
  for upgrade
• Folks can do so in lab with their laptops (must
  have all recovery and driver disks to
  reformat..this will erase all data)
• Time frame 3 hours

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Q/A

• FPB Help Desk
• http//fpb.cwru.edu/it
• helpdesk_at_fpb.cwru.edu
• X6322
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