Microsoft Windows Millennium Edition Shutdown Troubleshooting Jonas Svensson Support Professional PS

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Microsoft Windows Millennium Edition Shutdown
Troubleshooting Jonas Svensson Support
ProfessionalPSS/Jenga TeamMicrosoft Corporation
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Introduction

• This presentation describes troubleshooting steps
  to help solve problems that may occur when
  shutting down Microsoft Windows Millennium
  Edition (Me).

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Overview

• Learn the shutdown process.
• Gain awareness of APM and ACPI, and how they
  relate to standby and shutdown.
• Understand what types of devices and programs may
  interfere with standby and shutdown.
• Become familiar with basic steps to resolve
  shutdown issues.

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Recommended Reading

• Microsoft Press titles available
• Troubleshooting Your PC
• ISBN 0-7356-1163-7 UPC 790145116376
• Microsoft Windows Me Step by Step
• ISBN 0-7356-0990-X UPC 790145099006
• Do it Yourself Microsoft Windows Me
• ISBN 0-7356-0987-X UPC 790145098702
• For details about each book, see the MSPress site
  at http//mspress.microsoft.com/

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Before We Begin Built-in Help

• Troubleshooting information is also available in
  the Windows Me Startup and Shutdown
  Troubleshooting Wizard.
• The Windows Me Startup and Shutdown
  Troubleshooting Wizard is located in the Help and
  Support Center in Windows Me and at the following
  Microsoft Web site
• http//support.microsoft.com/support/windows/tsho
  ot/

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The Shutdown Process

• Typical shutdown steps
• Write cached information to disk
• Close open programs
• Inform drivers of impending shutdown
• Play Exit Windows sound file, if applicable
• Present the It is now safe to turn off your
  computer message, or power off

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APM, ACPI, and Shutdown

• Advanced Power Management
• Released in January 1992
• Aimed at management of portables
• Hardware dependent
• Advanced Configuration and Power Interface
• Released in November 1998
• Enhanced APM standard
• OS directed power management

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Devices and Programs That May Interfere with
Shutdown

• Hardware
• Sound card drivers
• Video adapter drivers
• Network adapter drivers
• Software
• Virus and antivirus software
• System maintenance programs
• Download accelerators

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Troubleshooting Strategies

• Remember the shutdown steps
• Program, file, or hardware
• Isolate the issue

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Troubleshooting Strategies (2)

• Isolate the Exit Windows sound

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Troubleshooting Strategies (3)

• MSCONFIG Isolate Startup programs

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Troubleshooting Strategies (4)

• MSCONFIG Clean boot

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Troubleshooting Strategies (5)

• MSCONFIG Advanced button

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Troubleshooting Strategies (6)

• Device Manager Disabling devices

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Troubleshooting Strategies (7)

• Device Manager Modifying devices

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Troubleshooting Strategies (8)

• Viewing log files

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Troubleshooting Strategies (9)

• Issue identified
• Resolve issue
• Change Exit Windows sound file
• Update software
• Update device driver

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Resource Information

• Q273746 How to Troubleshoot Windows Me Shutdown
  Problems
• Q299288 Computer Stops Responding When You
  Attempt to Shut Down
• Q281995 How to Troubleshoot Using the Msconfig
  Utility in Windows Millennium Edition
• Q181966 System Configuration Utility Advanced
  Troubleshooting Settings

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Resource Information (2)

• Q267288 How to Perform a Clean Boot in Windows
  Millennium Edition
• Q261595 Command-Line Options for the System
  Configuration Utility
• Q273843 A Description of Static Virtual Device
  Drivers (VxDs) in Msconfig
• Q133240 Troubleshooting Device Conflicts with
  Device Manager

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Resource Information (3)

• Q296060 How to Troubleshoot Hardware Device
  Drivers
• Q200842 How to Configure Windows 98 or Windows
  Me to Install New Drivers

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