Welcome to Solutions Prosper

1
Welcome to Solutions Prosper
DSS Infotech International Nalin Chambers, 173
Dhole Patil Road Pune 411001. INDIA TEL
91-020-6122501 / 6120821 FAX [phone]
Email solutionsprosper_at_dssinfotech.com
Corporate Website http//www.dssinfotech.com/Sol
utions Prosper.shtml
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" Solutions Prosper "
PC based software for implementation of
Continual Breakthrough Improvement through Pr
ocess Improvement Problem Solving
3
The Belief
Continually improve the organizational processes
to be efficient customer focused,

and the
business growth parameters will automatically
follow.
4
Confirmation

• The Belief is confirmed by all major Quality
  Initiatives like
• MalcolmBalridge, Six Sigma, Business Excellence
  model, TQM, QS9000, ISO90002000
• The Belief is applicable everywhere in the World
• Jack Welch has proven that the Belief is the way
  to Future Proof the Enterprise
• There is no better time for its application than
  the
• current post VRS period

5
Organizational Maturity Levels

• Level 1 No formal Approach
• Level 2 Reactive Approach
• Level 3 Stable formal Processes
• Level 4 Continual Improvement
• Level 5 Best-in-class

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Common Concerns

• How to
• Identify which process
• Analyze and find creative solutions
• Implement effectively
• Ensure non reversal of gains
• Complete each improvement project with
  consistent quality

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Which Process ?
Any process in an
organization is a candidate for
improvement
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Process Definition

• A process consists of a set of activities, which
  collectively convert input to an output of value
  to an internal or external customer.
• A process is any work that meets the four
  criteria it is recurrent it affects some aspect
  of organizational capability it can be
  accomplished differently so as to make
  contribution to customer or/and profit it
  involves co-ordination.
• -- Peter Keen

9
Selection of a Process for Improvement

• What will it contribute to customer satisfaction
  and
• profitability?
• What category the salience of the process falls
  in among
• Identity, Priority, Background, Mandated or
  Folklore?
• Is the process an asset or a liability in terms
  of EVA?
• --- Peter Keen

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Other Common Concerns may be addressed using a
Structured Process

• Demmings P D C A
• Six Sigma D M A I C
• PSP Process advocated by Juran or Phil Crosby
• Whatever process is selected must be followed
  consistently

contd
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Other Common Concerns may be addressed using a
Structured Process

• Projects take too long to complete, resulting in
• Dilution of the expected benefits
• At times non-implementation of solutions
  resulting in
• demoralization of team members
• Non-availability of Organizational repository of
  past
• improvement projects
• Continual process improvement does not use the
• organizational knowledge base

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Common Causes resulting in Concerns

• Non focus on process. For example
• Project definition which includes Problem
  identification statement, Team identification
  and Broad plan is not given due importance
• Analysis process is not well defined in detail at
  the organizational level
• Inadequate validation of root causes
• Scanty buy-in due to inadequate involvement of
  process-owners
• Creative management tools not made easy to manage

contd
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Common Causes

• Project management techniques not made part of
  the process
• Process integrated with tools not amenable for
  speed and cataloguing
• Focus on Problems and not on Process

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Common Causes Summarized

• Inadequate management commitment
• Quick fix approach
• No repository of past projects for reference
• Inadequate time and resources allocation
• Process in detail not in place
• Process cumbersome and time consuming
• Non adherence to the process
• Incorrect statement of the problem
• Not identifying the real root causes
• Poor team participation
• Lack of buy-in
• Lack of documentation
• Poor implementation of the solutions

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Common causes of failure of Improvement
Initiatives
Result in Burn-out of Team members
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Solutions Prosper
Solutions Prosper provides a PC based solution
to overcome the Concerns and Causes
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Solutions Prosper Overview

• Needs addressed by the Product
• Philosophy
• Structure
• Product Development
• Hardware Requirement
• Functionality and Demonstration
• Future Enhancements
• Collaborative Working
• Training

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Need for the Product

• Increasing focus on improvement of Business
  processes as a means to remain globally
  competitive
• Most of the processes and problems cut across
  organizational boundaries
• Focus of excellence shifting from individuals to
  teams necessitating group collaborative working

contd
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Need for the Product

• To ensure consistent results, there is a need to
  adopt formal structured approach to Process
  improvement and problem solving initiatives
• Tedium of using the structured approach manually
• Need for creation of Organizational Knowledge
  Repository

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Product Philosophy

• Make it easy to follow the structured process for
  addressing process improvement and problem
  solving initiatives thru integration of
  methodology with tools
• Inherent flexibility to adopt current
  organizational process
• Make available an environment conducive to
  creativity and innovation
• Facilitate collaborative working
• Effective use of graphics to enhance ease of use
  and pleasure of use

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Product Structure

• Steps
• Definition
• With facility for limited customization of UI
• Analysis
• With facility for pre-definition of published
  steps
• Action
• Evaluation and Standardization
• Configuration data

contd
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Product Structure

• 7 QC Tools include
• Designer for data collection check sheet
• facility to enter data and data analysis
• thru
• Line, point and bar graphs
• pareto chart
• scatter stratification diagrams
• Histogram
• Several control charts

contd
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Product Structure

• Management Tools
• Brainstorming
• With facility of pre-defining question templates
• Cause and Effect analysis
• With facility of pre-defining the main causal
  ribs
• Process-charting and mapping
• Check Sheet and data analysis
• Integration of methodology steps and tools

contd
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Product Structure

• Collaborative working
• Import and Export facilities
• Project(s)
• Brainstorming session(s)
• Cause and Effect diagram(s)
• Process-chart(s)
• Check Sheet(s)

contd
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Steps

• Definition
• Definition UI redesign
• Define the title of the Project and date of
  commencement
• State objectives or goals of the Project in a
  crisp and well quantified manner with the target
  date
• Optionally define the current state of the
  process/problem area under consideration
• Optionally describe the background and the
  purpose/constraints if any
• Recognize the beneficiaries of the Project as
  Customers
• Form the Project team

contd
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Steps

• Analysis
• Select from among pre-defined templates, or
  define and plan the activities required to
  complete the analysis of the Process or Problem
• Each activity may be drilled down and further
  planned in terms of specific sub-activities
• Assign responsibility for each activity/sub-activi
  ty from amongst the designated team members and
  set the target date
• Progress may be monitored using the provided
  facilities of Gantt chart and progress notes

contd
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Steps

• Action
• Plan the actions required to implement the
  solutions evolved as a result of the analysis of
  the Process or Problem
• Each action may be further drilled down and
  planned in terms of specific sub-actions
• Assign responsibility for each action/sub-action
  from amongst the designated team members and set
  the target date
• Progress may be monitored using the provided
  facilities of Gantt chart and progress notes

contd
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Steps

• Evaluation
• On implementation of the Action plan, evaluate
  the results against the Objective of the Project
• Side effects and suggestions to overcome the same
  may be documented
• If the results are satisfactory then the solution
  may be standardized by making and implementation
  of the standardization plan
• If not one more iteration may be required

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Tools

• Brainstorming
• Ideas generation
• Time the session
• Count of ideas generated
• Named and anonymous ideas
• Each idea depicted as node of a tree and a
  hexagonal shape
• Simple session
• Free generation of ideas
• Structured session
• Predefined set of questions defined as a template
• Generate ideas under each question

contd
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Tools

• Grouping
• Print labels in background to involve
  participants in grouping of ideas
• Use color to group and sub-group similar ideas
  using concept of affinity diagrams
• Group depicted as a Folder on the tree and
  elliptical shape
• Incubation
• Print idea labels
• Print list of ideas
• Clarification
• Add description to clarify the idea
• Visually depicted by an asterix

contd
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Tools

• Preliminary Selection
• Mark an idea/group/sub-group as selected depicted
  by a check mark (May be carried out while
  grouping the ideas)
• Filtering and Prioritization
• Criteria definition
• Multi voting thru printed forms
• Multi criteria voting and selection
• Decision grid
• Group weightage analysis thru ideas ranking using
  printed forms
• Drivers and Barriers analysis and Final selection
  of ideas

contd
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Tools

• Cause and Effect Analysis
• Ishikawa fish bone diagramming
• 5 Ms template
• 5 Ps template
• Easy to draw like on paper
• Automatic generation of causal tree
• Use of color to identify different levels of
  causal ribs
• 5 Whys technique
• Causal tree with multiple levels
• Automatic generation of fish bone diagram
• Identification of Root causes
• Mark a cause as a root cause
• Assign a priority number

contd
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Tools

• Root Cause Analysis
• Using OSD or OS analysis
• Assign factors for Occurrence, Severity and
  Detection
• RPN(Root Priority Number) calculated and
  displayed
• Assign priority to root causes
• Select root causes and formulate validation plan
• The high priority root causes may be taken to a
  Brainstorming session for generation and
  selection of solutions using the structured
  brainstorming approach

contd
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Tools

• Process charting
• Drawing of a Process-chart with all standard step
  symbols
• Facility to define a Template Form for capturing
  measurement data about each step
• Summary report of the Process-chart
• Facility to draw a Process map
• Facility of dragging the steps of a Process-chart
  to a Brainstorming session for analysis of each
  step under a predefined template of questions

contd
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Tools

• Check Sheets and data analysis
• Facility to design a Check sheet
• Qualitative data
• Quantitative data with summation, averages etc.
• Data Collection facility
• Data Analysis
• Pareto chart
• Scatter diagrams
• Stratification
• Bar graph
• Line graph
• Pie chart
• Printing of check sheet(s) and collected data

contd
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Future Enhancements

• Technology driven
• Multi-user client server version
• COM enablement of Solutions Prosper
• Carving out each tool as a COM object
• ASP encapsulation of Solutions
• Functionality driven
• Addition of more analysis tools
• Addition of run charts and control charts for
  data analysis
• Animation of Process-chart for Process
  walkthrough
• Active data analysis

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Product Developments

• Philosophy
• Client with DB on the same machine
• Core functionality of the system in one
  executable file
• Auxiliary functionality in DLLs / separate EXEs
• Import/Export
• MS Word reports
• Template Creation facility
• Escalation(Reminders)
• E-Meet
• Approach to Design
• Object oriented

contd
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Product Developments

• Development Environment
• Delphi V3.0
• Paradox as database
• Deployment Environment
• Windows 95/98/NT

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Hardware Requirements

• Pentium (min 200 Mhz) PC with 64MB RAM(min 32MB)
• WIN 95/98/NT/2000
• 40 MB disk space

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Scenario 1
LOCATION 1
E-Mail
BSS
E-Mail
E-Mail
LOCATION 5
LOCATION 2
BSS
BSS
E-Mail
E-Mail
CENTRAL LOCATION
BSS
BSS
LOCATION 3
LOCATION 4
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Collaborative Working

• How to achieve this using Solutions Prosper ?
• Each Location team will carry out a Brainstorming
  session using their local copy
• The Brainstorming session will be exported and
  attached to E-mail and sent to the Central
  Location
• Central Location will import each session thus
  received into an independent session
• Central Location may then merge all the sessions
  into one session wholly or selectively and work
  on it further
• The merged session after further analysis may be
  exported and attached to E-mail and sent to the
  various Locations if necessary
• Size of the exported file is small(in KBs)

contd
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Collaborative Working

• The same process may be used for all the Tools
  supplied with Solutions Prosper
• Complete Project may also be exported and shared
  across the Organization

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Scenario 2
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Collaborative Working

• How to achieve this using Solutions Prosper
• Use the Multi-user client server version
• Works off an Oracle 8.x database
• Will be available in early third quarter(July)
• Users will be assigned roles and privileges
• Users may logon and use the client software based
  on the access rights

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Training

• Audience
• Team of Trainers/Facilitators representing each
  Location
• Or Location wise separate Training sessions for
  selected personnel representing various sections
  within the Location
• Duration
• 6-7 days

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Value to Users

• Facts based Analysis
• Innovative Solutions
• Analysis in shorter time
• Buy-in of Process-owners
• Early Implementation
• Non-reversal of gains
• Consistent Quality Results
• Versatility
• Independent of Individual
• Past projects repository
• One tool to address complete project

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Value to Organisation

• Enhance Efficiency
• Reduce Cost
• Achieve higher Customer satisfaction
• Increase Profits
• Knowledge preserving organization
• Faster and consistent results and the consequent
  early Cost Savings justify the Cost

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Clientele
1. Sudarshan Chemical Industries Ltd. 2. Century
Enka Limited 3. RDE, Dighi 4. Pharmacia Upjohn,
Gurgaon 5. Pidilite Industries Ltd.,Mumbai 6.
PIAGIO 7. OTIS Elevators and many
more All the above customers have been using
Solutions Prosper since last 2 years .
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• Implementation Strategy
• A pilot project of 10 user license costs
• Rs. 5 to 6 lakhs. This includes
• Hardware
• Software
• Training
• Initial customization
• and implementation cost.

Return of Investment The early implementation of
the Projects and the recurring cost savings
justify the ROI
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Prosperity through potential substantial
recurring cost saving
A win-win proposition