How to Troubleshoot Sending and Receiving Internet Email with Microsoft Outlook Chet Cannon Microsof

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How to Troubleshoot Sending and Receiving
Internet E-mail with Microsoft Outlook Chet
CannonMicrosoft Messaging SupportMicrosoft
Corporation
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Troubleshooting Sending and Receiving Internet
E-mail Connectivity Issues

• Dial-up networking and virtual private network
  (VPN)
• Local area network (LAN) connections to ISPs

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Troubleshooting Sending and Receiving Internet
E-mail Connectivity Issues Dial-up Networking
and VPN

• Creating a dial-up networking or VPN connection
  should be your first step in establishing
  connection to your ISP.
• Specify which connection is to be used in your
  Internet e-mail service or account.

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Troubleshooting Sending and Receiving Internet
E-mail Connectivity Issues Creating a Dial-up
Networking or VPN Connection

• You create a connection in Windows 95, Windows
  98, or Windows NT by going to Dial-up Networking
  from My Computer.
• In Windows 2000 and Windows Millennium Edition,
  go to Control Panel to access the Dial-up
  Networking component.

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Troubleshooting Sending and Receiving Internet
E-mail Connectivity Issues Troubleshooting
Dial-up Networking or VPN connections.

• Make sure that your modem is functioning
  properly.
• If you are unsuccessful in connecting to your
  ISP, try testing another connection or use your
  backup connection.
• Check your connection properties to ensure that
  the correct number is specified.

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Troubleshooting Sending and Receiving Internet
E-mail Connectivity Issues Connecting to an ISP
Over a LAN.

• Connections to ISPs can also be made over a LAN
  without dialing a connection.
• Most networks use a proxy server or a firewall
  for Internet connectivity.
• Microsoft Proxy Server is a back-end server
  application that allows you to connect your
  internal network to the Internet.

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Troubleshooting Sending and Receiving Internet
E-mail Connectivity Issues Troubleshooting
Connections to an ISP Over a LAN

• When connecting to an ISP, you should be aware of
  any proxy server specifications that you need to
  get outside your intranet to the internet.
• Try making a telnet connection to your ISP to
  execute the Telnet command, type the following
  text at the command prompt
• telnet mail.sample.com 25

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Troubleshooting Sending and Receiving Internet
E-mailConnectivity Issues Tools

• Ping
• Telnet
• Tracert
• NBTSTAT

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Troubleshooting Sending and Receiving Internet
E-mail Connectivity Issues Tools

• Example of Ping ping mail.sample.microsoft.com
• Example of Telnet telnet mail.
  sample.microsoft.com 25 (25 is the port for
  SMTP)
• Example of Tracert tracert www.
  sample.microsoft.com
• Example of NBTSTAT nbtstat A 127.0.0.1

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Troubleshooting Sending and Receiving Internet
E-mail Connectivity Issues Working with
Third-Party Dialers

• Some ISPs install their own dialers, which are
  used in conjunction with or separate from dial-up
  networking.
• If you use a third-party dialer to connect to the
  Internet, you should make sure that your
  connection settings are correct in Microsoft
  Outlook.

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Troubleshooting Sending and Receiving Internet
E-mail Connectivity Issues Connection Settings

• Set the connection interval for checking new
  mail.
• Automatically dial when checking for new mail.
• Hang up when finished sending and receiving.

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Troubleshooting Sending and Receiving Internet
E-mail Account Settings IMO vs. CW

• Internet Mail Only versus Corporate or Workgroup
  mode.

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Troubleshooting Sending and Receiving Internet
E-mail Account Settings Internet Mail Service

• Settings for the Internet Mail Service.
• POP and SMTP server names.
• Logon information.
• Secure Password Authentication.

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Troubleshooting Sending and Receiving Internet
E-mail Account Settings Internet Mail Service

• The properties of the Internet Mail Service are
  broken down into four areas
• General
• Servers
• Connection
• Advanced

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Troubleshooting Sending and Receiving Internet
E-mail Attachments and Message Content Message
Formats

• There are three types of message formats in
  Outlook 2000
• Plain text
• Rich text
• HTML

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Troubleshooting Sending and Receiving Internet
E-mail Account Settings Attachments and Message
Content

• Attachment size
• Sending attachments after installing the Outlook
  E-mail Security Patch
• Transport-Neutral Encapsulation Format (TNEF)
• Message body received as an attachment

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Troubleshooting Sending and Receiving Internet
E-mail Account Settings Outlook E-mail Security
Patch

• How does it protect me?
• Can I customize the Outlook Security Patch?
• What can I do if I have installed the patch and
  need to open a received attachment?

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Troubleshooting Sending and Receiving Internet
E-mail Viruses How to protect yourself

• Before opening attachments, be sure you know the
  source and can verify its validity.
• Do not run applications you are unfamiliar with
  regardless of the source.
• Make sure your anti-virus software is up to date.
• Use strong authentication and employ encryption
  technologies to sign e-mail.

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Troubleshooting Sending and Receiving Internet
E-mail Send and Receive Errors
Troubleshooting

• The server could not be found or Unable to
  connect to the server.
• The TCP/IP connection was unexpectedly
  terminated by your mail server. If this problem
  persists, contact your LAN administrator or
  Internet Provider.

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Troubleshooting Sending and Receiving Internet
E-mailSend and Receive Errors Troubleshooting

• When sending e-mail with an attachment from
  Outlook, the connection to your ISP is
  terminated.
• When sending e-mail messages with attachments
  over the Internet, recipients may report that the
  message contains an attachment called Winmail.dat.

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Troubleshooting Sending and Receiving Internet
E-mailSend and Receive Errors Troubleshooting

• Could not send the message.
• Unable to send this item.
• An unknown error was returned from the SMTP
  server.
• No transport provider was available for delivery
  to this recipient.
• Mail remains in the Outbox after performing a
  send and receive.

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Troubleshooting Sending and Receiving Internet
E-mail Reference

• Q195714 (IMO) Troubleshooting Outlook
  Configuration Problems
• Q255626 (CW) How to Troubleshoot Mail
  Configuration Problems
• Q262631 Information About the Outlook E-mail
  Security Update
• Visit the Outlook Web site at http//www.microsoft
  .com/outlook/
• For product suggestions please send e-mail to us
  at outwish_at_microsoft.com

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