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Baldrige National Quality Program

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Strategic Planning. Focus on Patients, Other Customers, and Markets ... Addresses Strategic and Action Planning and. Deployment of Plans ... – PowerPoint PPT presentation

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Title: Baldrige National Quality Program


1
BaldrigeNational Quality Program
Baldrige National Quality Program
Performance Excellence and Innovation
Health Care Criteria for Performance Excellence
2
Seven Categories of the Health Care Criteria
  • Leadership
  • Strategic Planning
  • Focus on Patients, Other Customers, and Markets
  • Measurement, Analysis, and Knowledge Management
  • Workforce Focus
  • Process Management
  • Results

3
(No Transcript)
4
Core Values and Concepts
  • Visionary Leadership
  • Patient-Focused Excellence
  • Organizational and Personal Learning

5
Core Values and Concepts
  • Valuing Workforce Members and Partners
  • Agility
  • Focus on the Future
  • Managing for Innovation

6
Core Values and Concepts
  • Management by Fact
  • Social Responsibility and Community Health
  • Focus on Results and Creating Value
  • Systems Perspective

7
Baldrige Health Care Criteria Framework A
Systems Perspective
8
Item Format
9
Steps Toward Mature Processes
10
(No Transcript)
11
Organizational Profile
  • P.1 Organizational Description
  • P.2 Organizational Challenges
  • Starting point for self-assessment and
    application preparation
  • Basis for early action planning

12
Category Point Values
  • 1 Leadership 120
  • 2 Strategic Planning 85
  • 3 Focus on Patients, Other
  • Customers, and Markets 85
  • 4 Measurement, Analysis, and
  • Knowledge Management 90
  • 5 Workforce Focus 85
  • 6 Process Management 85
  • 7 Results 450
  • TOTAL POINTS 1,000

13
1. Leadership (120 pts.)
Addresses Senior Leaders Roles, Governance, and
Citizenship 1.1 Senior Leadership (70
pts.) 1.2 Governance and Social
Responsibilities (50 pts.)
14
2. Strategic Planning (85 pts.)
Addresses Strategic and Action Planning and
Deployment of Plans 2.1 Strategy Development
(40 pts.) 2.2 Strategy Deployment (45 pts.)
15
Focus on Patients, Other Customers, and Markets
(85 pts.)
Addresses How an Organization Seeks
Knowledge, Satisfaction, and Loyalty of
Customers 3.1 Patient, Other Customer, and
Health Care Market Knowledge (40
pts.) 3.2 Patient and Other Customer
Relationships and Satisfaction (45
pts.)
16
4. Measurement, Analysis, and Knowledge
Management (90 pts.)
Addresses Analysis, Review, and
Improvement of Organizational Performance and
Management of Data, Knowledge, and Information
Resources 4.1 Measurement, Analysis, and
Improvement of Organizational Performance
(45 pts.) 4.2 Management of Information,
Information Technology, and Knowledge (45
pts.)
17
5. Workforce Focus (85 pts.)
Addresses How an Organization Engages, Develops,
and Manages Its Workforce and Buildsan Effective
Workforce Environment 5.1 Workforce Engagement
(45 pts.) 5.2 Workforce Environment (40 pts.)
18
6. Process Management (85 pts.)
Addresses How an Organization Designs Its
Work Systems, Prepares for Emergencies, and
Manages and Improves Its Work Processes
6.1 Work Systems Design (35 pts.) 6.2
Work Process Management and Improvement (50
pts.)
19
7. Results (450 pts.)
Addresses an Organizations Performance and
Improvement in Key Areas and Includes Current
Performance Levels, Trends, and Comparative
Data 7.1 Health Care Outcomes (100 pts.) 7.2
Patient- and Other Customer-Focused
Outcomes (70 pts.) 7.3 Financial and Market
Outcomes (70 pts.) 7.4 Workforce-Focused
Outcomes (70 pts.) 7.5 Process Effectiveness
Outcomes (70 pts.) 7.6 Leadership Outcomes (70
pts.)
20
Resources for More Information
  • Most Baldrige National Quality Program (BNQP)
    documents are available both in printed form and
    on the BNQP Web site.
  • To obtain these documents,call (301) 975-2036
    orvisit www.baldrige.nist.gov.
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