WrapUp

1
Topics
1
Introductions Scenario Introduction Overview
Step 1 Decide to Change Step 2 Get
Sponsorship Step 3 Where Are We? Step 4 Plan
the Change Step 5 Implement the
Change 5a Implement the ChangeTraining 5b
Implement the ChangeQA Step 6 Measure the
Change Training Wrap-Up
Topic 1 Topic 2 Topic 3 Topic 4 Topic
5 Topic 6 Topic 7 Topic 8 Topic 9 Topic
10 Topic 11
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11
2
Wrap-Up Outline

• Final conference activities
• Summarize workshop
• Brainstorm postconference actions
• Plan specific postconference actions
• Summarize key conference points
• Review conference products
• How can we do better next time?
• Complete conference questionnaire

3
Workshop Summary
1. Decide toChange
4
Did You

• Involve users as early as possible
• Incorporate multiple communication methods
• Designate change management leads/contacts
• Create response and feedback mechanisms with
  controls (e.g., documentation, timeframes for
  response)
• Set realistic expectations about the change
• Provide forums or opportunities to address and
  answer questions about the project
• Use training and pilot as sales tools

5
Did You (cont.)

• Create a change management plan that included a
  complete change management scope and approach
• Conduct an initial and follow-up organizational
  assessment
• Evaluate resistance to change and use strategies
  to effectively deal with opposition

6
Did You (cont.)

• Provide stakeholders with a guide to help them
  navigate the change process
• Use tips, best practices, and lessoned learned
• Identify training needs
• Identify gaps in staff competencies
• Allow sufficient time for training
• Provide just-in-time training
• Communicate, Communicate, Communicate!

7
Wrap-Up Objectives

• After completing this session, you should be able
  to
• List three to five specific actions you can take
  after the conference to facilitate progress in
  your State

8
Recommended Improvements

• How can we improve this training for the next
  audience?
• What did we do best during this training?
• Do you have any ideas for future training topics?