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Facilitation

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Facilitation. Not being an exclusive provider = Facilitating services ... Forms of Facilitation. Opportunity Referrals. Provide comprehensive info about opp's ... – PowerPoint PPT presentation

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Title: Facilitation


1
Facilitation
  • Not being an exclusive provider
  • Facilitating services created by others
  • Caused by
  • Increased demands for more, diverse offerings
  • Fragmented interest segments
  • Inability to provide for all

2
Facilitation Continuum
Technical Assistance
Brokering
Coproduction
Opportunity Referrals
Least Agency Resources
Most Agency Resources
3
Forms of Facilitation
  • Opportunity Referrals
  • Provide comprehensive info about opps
  • Done via the web now
  • Technical Assistance
  • Helping community groups w/ provision
  • Give advice, help market, design programs, etc.
  • ie, Extension Agents
  • Brokering Positions
  • Linking inds w/ orgs that can meet needs
  • Direct referral

4
Coproduction
  • Involvement of citizens in production of a public
    service
  • Cooperate w/ inds/groups to provide service
  • Usually provide facility or equipment
  • Moving away from responsible for toward
  • Assistance to provide a service
  • Magnitude of resources varies greatly
  • Different than just volunteering
  • They receive benefit from the service output

5
Contracting out vs. Coproduction
  • Volunteers motivated by self-help
  • Contractors motivated by
  • Participants participate in service delivery
  • Have more control over service output
  • Contractors generally take over control
  • All revenues can be reinvested in program
  • Contractors take their slice

6
Advantages of Coproduction
  • Rebuilding an Ethos
  • Empower constituents (Reagan)
  • Provides ownership, pride, camaraderie, spirit,
    etc.
  • Rebuilding Empathy for Government
  • Reduces the distance of govt
  • heightened appreciation and more respect
  • Cost Reductions
  • Amt of service per tax is maximized
  • Fewer employees/man hrs. can use raffles, etc.

7
Coproduction Advantages (cont.)
  • Enhanced Responsiveness
  • Because decisions made closer to the users
  • Who knows their needs more than users?
  • Use of Citizens Talents
  • Every community has people w/ expertise
  • Art, gardening, maintenance, etc.
  • Enhanced Opportunities to Socialize
  • of people seeking social ops growing
  • Moving away from cafeteria provisions of service

8
Limitations of Coproduction
  • Loss of Political Support
  • Elected officials may not like
  • Results are less attributable to agency
  • Equity Issues
  • May exclude those who cant pay
  • Wealthier people more likely to assist
  • May be run by a clique of community members
  • Quality of Service
  • Leadership may deteriorate over time

9
Criteria for Using Coproduction
  • Are net costs substantially lower?
  • Will quality of service be maintained?
  • Will provisions be equitable?
  • Will it increase the quality of participants
    experiences?

10
Why Would Citizens Participate?
  • Desire to replace services
  • Often those that were terminated
  • Desire to initiate a new service
  • Which dept. has no funds for
  • Desire to enhance quality of services
  • Beyond what agency has capacity to deliver
  • Desire to raise for their cause
  • Through sweat equity

11
Agencys Investments in Coproduction
  • Provision and maintenance of facilities
  • In-kind and technical assistance
  • Equipment rental
  • Low or no-interest loans
  • Establishing Grant Programs
  • Have orgs apply on a competitive basis
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