Community Health Access Program

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CHAP
Community Health Access Program
Connecting People to Health
Giselle Zapata-García, Director
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Contents

• What is Community Health Access Program(CHAP)
• CHAP Demographics
• Key CHAP Programs
• Family Resource Coordination
• Ventanilla de Salud
• Latina Health Fair
• Appendix
• Health Coordination Specialist
• Summary of CHAP
• Funders
• Community Partners
• Clients by Region Chart
• Clients by Race Chart
• Type of Referral Chart

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What is CHAP?

• CHAP is a King County direct service program
  assisting families and individuals to access
  appropriate health care and social services,
  regardless of their ability to pay.

• CHAP
• Coordinate services among the different providers
  (i.e., patient navigation)
• Schedule appointments, arrange interpretation and
  transportation services, assist clients to apply
  for coverage
• Educate families and individuals and link them to
  the experts for more information

• King County/Washington State
• Families and Individualsin need of Health
  resources

• King County and Washington State Clinics,
  Hospitals and Programs

• Promoting cooperation between public and private
  providers in heath care and related services
• Advocating for clients when system changes occur
• Providing education and advocacy for clients to
  promote effective, timely and appropriate
  utilization of health care and related services

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CHAP Demographics

• In 2008, CHAP assisted over 6700 families and
  individuals working with public and private
  health providers, giving each client an average
  of 2 health and/or social service referrals per
  call. Call volume is up close to 50 for the
  first two quarters of 2009.

Clients by Region (FY08)
Clients by Race (FY08)
Type of Referral (FY08)

• Insurance Status
• 7 are insured
• 17 are eligible for Medicaid/CHIP
• 40 are on Medicaid/CHIP
• 34 are uninsured

• Gender of Clients
• 35 male
• 65 female

Source CHAP FY08 Quarterly Report
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Key CHAP Programs

• CHAP works to provide access and improve
  healthcare through a number of key programs that
  it coordinates and partners with public and
  private health providers.

First StepsProgram
Apple Health For Kids
WA Breast Cervical Health Program
WA Colon Health Program
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Family Resource Coordination

• CHAPS two Family Resource Coordinators (one
  being the Lead for King County) connect children
  (birth-3 years old) to screenings for
  developmental delays and provides early
  intervention services and support for King County
  residents.

• CHAP is the point of entry in King County to the
  WA Infant Toddler Early Intervention Program
  (ITEIP), which provides services such as
• Cognitive ability to learn and how a child
  learns
• Physical ability to move, see and hear
• Communication ability to understand language and
  express needs
• Social or emotional ability to relate with
  others
• Adaptive skills ability to dress, eat and take
  care of themselves

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Ventanilla de Salud

• The Ventanilla de Salud (Health Window) provides
  linkage to community resources, screenings and
  health education for Washington States Latino
  and Spanish speaking population. Since 2003, it
  has been operating at the Consulate of Mexico
  with the support and participation of the
  Washington Health Foundations CHAP, Public
  Health Seattle King County, SeaMar and other
  community organizations.

• The Ventanilla de Salud has helped individuals
  access health screenings, health education and
  community resources through 11 and/or group
  discussions.
• Weekly Topics at the Ventanilla de Salud include
  Screenings and information for medical coverage
  for children and adults, women's health care
  (Pregnancy Medical, WBCHP and WCHP),vaccinations
  and connections to community clinics.
• Twice per month the Ventanilla de Salud offers
  free preventive health screenings for
  cholesterol, diabetes, high blood pressure HIV
  testing. 
• Other topics discussed at the Ventanilla include
  Domestic violence, security in the work place,
  Alzheimer's in the Latino community, HIV and much
  more.
• Since December 2008, the Ventanilla de Salud has
  helped over 4,000 Latinos in the State of
  Washington gain access to health information or
  services.
• ( Ventanilla Reports for
  Dec 08 - July 2009)

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Latina Health Fair

• For 7 years, CHAP and other community partners
  have provided low income or uninsured
  Washingtonians access to community resources,
  health screenings, social and/or medical
  referrals, outreach, education and follow-up
  services through its Annual Latina Health Fair
  (LHF).

• The Latina Health Fair has seen a significant
  increase in the demand for Oral, Blood Pressure,
  Cholesterol and Diabetes screenings.
• The 2009 Latina Health Fair served over 800
  individuals and families and provided additional
  services not listed below including free
  pregnancy testing, developmental screening,
  vision and body mass index testing.

Latina Health Fair Health Services by Year
Trend of screenings/exams
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Appendix
CHAP
Community Health Access Program
Connecting People to Health
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Health Coordination Specialist

• The CHAP Health Coordination Specialists have
  been providing services as Patient navigators
  for many yearspart case manager, part patient
  advocate and part guardian angel.

• CHAP Health Coordination Specialists are
• A team primarily composed of bilingual Spanish
  speaking staff with access to Language Line for
  all other languages
• Experts in the areas of Medicaid and other health
  coverage programs such as Basic Health
• Knowledgeable in basic preventive dental care,
  womens health, prenatal, child development,
  social/mental health resources and much more
• Health Coordination Specialists assist
  individuals with enrollment and/or appointments
  with
• Health care or insurance
• Health-screening services
• Doctors, dentists, midwives or nurses
• Connect clients to Medical or dental clinics with
  sliding fees
• Assist clients in navigating the complex health
  care system
• Other health resources

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A brief look at CHAPS work focus

• Access to Health Care for all Washingtonians

• Since 1986 The Community Health Access Program
  (CHAP) has been providing Washington State
  residents access to health
  care.
• CHAP has assisted over 124,000 families and
  individuals with medical, dental, and specialty
  care services regardless of their ability to pay
  through a toll free phone line.
• Our focus in the community has been to create
  awareness and education about preventable
  diseases such as, but not limited to Breast,
  Cervical, and Colon Cancer.
• CHAP along with its Family Resource Coordinators
  has connected many children birth-3 years of age
  to developmental screening through the WA Infant
  Toddler Early Intervention Program.
• Aside from providing social and medical
  assistance over the phone, CHAP has left a
  physical imprint in the community through
  programs such as the weekly Ventanilla de Salud
  and its annual Latina Health Fair, which provide
  individuals with outreach, referrals and free
  health screenings in a trusted and compassionate
  environment.
• CHAP partners with Public Health - Seattle King
  County to provide free medical assistance
  trainings throughout the year to other community
  partners.
• CHAP participates in the planning and running of
  the First Friday Forum group that provides a
  forum for outreach workers and other agency staff
  working in Medicaid and other state health
  coverage programs to problem solve and be kept up
  to date on changes in the different systems
• CHAP serves on various committees and workgroups
  related to health access to provide a voice for
  our clients.
• At CHAP, our mission over the years and today has
  been to sustain healthy people and healthy
  communities by ensuring that all Washingtonians
  have access to timely and appropriate health care
  and resources.

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Funders

• The Community Health Access Program continues to
  be made possible thanks to the following funders

Division of Developmental Disabilities
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Community Partners

• The Community Health Access Program continues to
  be made possible thanks to its following
  partners, which include, but are not limited to

Infant Toddler Early Intervention Program
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Clients by Region (FY08)
Source CHAP FY08 Quarterly Report
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Clients by Race (FY08)
Source CHAP FY08 Quarterly Report
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Type of Referral (FY08)
Source CHAP FY08 Quarterly Report
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• C.H.A.P.
• Community Health Access Program
• 1-800-756-5437
• A WARM THANK YOU TO BRENDA ALVAREZ, CHAP HEALTH
  COORDINATION SPECIALIST FOR COMPILING AND
  CREATING THE POWERPOINT PRESENTATION.
• September 2009