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Challenges in ICT and eGovernance at District Level


School Teacher Attendance. Pass percentage in SSC. Contd. 4. Law & Order ... With limited resources in time and finance, it was decided to use Andhra Pradesh ... – PowerPoint PPT presentation

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Title: Challenges in ICT and eGovernance at District Level

Challenges in ICT and e-Governance at District
  • A Research Project on
  • eGovernance Initiatives at District level
  • By
  • International Institute of Information
    Technology, Hyderabad (IIIT-H)
  • Computer Society of India (CSI)
  • Maj Gen (Retd.) Dr R K Bagga, AVSM
  • (Principal Investigator of the Project)
  • K S Vijaya Sekhar, Coordinator
  • IIIT, Hyderabad, India

India Political Map
Andhra Pradesh Political Map
About IIIT, Hyderabad
  • The International Institute of Information
    Technology, Hyderabad (IIIT-H) is an autonomous
    university founded in 1998. It was set up as a
    not-for-profit public private partnership (N-PPP)
    and is the first IIIT to be set up (under this
    model) in India. The Government of Andhra Pradesh
    lent support to the institute by grant of land
    and buildings. The focus of the Institute is on
    the core areas of Information Technology, such as
    Computer Science, Electronics and Communications,
    and their applications in other domains. The
    institute evolved strong research programmes in a
    host of areas, with computation or IT providing
    the connecting thread, and with an emphasis on
    the development of technology and applications,
    which can be transferred for use to industry and

About Computer Society of India
  • Computer Society of India (CSI), the oldest and
    largest professional society of Computer
    professionals in India, has been encouraging
    computer applications in India since its
    inception in 1965. One of method employed by CSI
    was to institute Annual Awards for outstanding
    applications in different sectors of the economy.
    Government sector was one of the last sectors to
    take on computerization.
  • CSI launched its e-Governance Awards in year 2000
    and has been continuing recognising the leaders
    in Information Communications Technology (ICT)
    applications to different States, Departments and
    Projects, including IT Corporate sector.

3-Tier Architecture
  • Centre (National)
  • State/Union Territories (28, 7)
  • Districts (100 identified as backward out of 626
    of which only 527 have web sites)
  • - Blocks
  • - Panchayats
  • - Mandals
  • - Village (Local level)

Backward Districts identified (5 out of 23
districts in AP)
  • focused development programmes for backward
  • areas which would help reduce imbalances and
  • speed-up development - RSVY
  • Adilabad
  • Chittoor (?)
  • Mahabubnagar
  • Vijayanagaram
  • Warangal
  • value of output per agricultural worker
  • agricultural wage rate and
  • percentage of SC/ST population

Apex Administration at Districts
  • District Collector (DC)
  • District Magistrate (DM)
  • Superintendent of Police (SP)
  • Guidelines
  • Administrative Reforms Committee (ARC)
  • Rashtriya Sam Vikas Yojana (RSVY)
  • Panchayat Raj Institutions (PRIs)

  • Department of Information Technology (DIT)
  • State Wide Area Network (SWAN)
  • Common Service Centre (CSC)
  • Public Urban amenities in Rural Areas (PURA)
  • Below Poverty Line (BPL)

ICT Benefits
  • Easier access to markets thru e
  • Better access to education facilities thru
  • Better access to employment opportunities
  • Quicker access to information in real-time
  • Creation of common information infrastructure
  • Scalability in deployment

Benefits to Citizen
  • Expecting more services from government
  • Feeling comfort visiting third party rather than
    government, directly
  • Looking for speed mechanism

Benefits to Government
  • Transparency
  • Accountability
  • Responsibility

Delivery challenges
  • Lack of training facilities and teachers
  • Many of teachers are migrating to Urban
  • Convergence is not the solution
  • Before e, Governance has to be monitored
  • Transformation should be on Rural rather than
  • ICT Infrastructure to be addressed
  • Not recognizing the importance of CSCs

  • e-District aims at providing support to the
    basic administrative unit i.e. District
    Administration to enable content development of
    G2C services, which would optimally leverage and
    utilize the three infrastructure pillars, to
    deliver services to the citizen at his doorstep.

Challenges at District Level
  • The fruits of technology have not reached the
    rural masses because the current planning process
    is controlled at Centre and State levels. This
    can only be corrected, if ICT can make a serious
    effort at Districts, as they form the basic unit
    for all interactions with citizen

  • a. Districts are the primary unit for delivery of
    citizen services
  • b. Quality and content of Government Service
    Delivery can significantly improve with an
    integrated approach to service delivery
  • c. Capacity building of the district
    administrative functions and processes will
    enhance efficiency and accountability in delivery
  • d. The services to be delivered would require
    automated work flow, data digitization, and
    involve significant process redesign
  • e. A Central data repository would be created at
    the district level, wherein data and information
    would be collected, stored, retrieved, used and
    exchanged in an efficient manner at all levels
  • f. Enabling backend computerization for delivery
    of G2C services will ensure optimal leveraging
    and utilization of the core and support
    infrastructure such as Common Service Centers
    (CSCs), State Data Centres (SDCs), State Wide
    Area Network (SWAN) and Service Delivery Gateway
    at the SDCs.

ICT at a Glance
  • Benefits
  • Reuse of information
  • Authenticity of information
  • One stop shop
  • Weaknesses
  • Poor Planning
  • Lack of drive
  • Funding
  • Opportunities
  • Higher visibility
  • Potential of reach
  • Threats
  • Growing Internet
  • Political issues etc.,

National eGovernance Plan (NeGP)
  • Mission Mode Projects
  • Centre level (10)
  • State level (7)
  • Integrated (5)
  • Additional with choice of states (5)
  • In Total 27
  • Make all Government services accessible to the
    common man in his locality, through common
    service delivery outlets and ensure efficiency,
    transparency reliability of such services at
    affordable costs to realize the basic needs of
    the common man.

Welfare Schemes
  • Some of rural schemes
  • Nearly 40 of living people urban areas were
    migrated citizen from most of the rural areas
  • Pavala Vaddi
  • Rs.2/- per kg rice and Rs.115/- for household
    groceries per month
  • Rajeev Arogya Sri
  • National Old Age Pension Scheme (for above 65
  • Swarnajayanti Grama Swarojgar Yojana (SGSY) and
  • Girl Child Protection Scheme (GCPS)
  • Reforms on irrigation projects Jalayagnam etc.,

Development Schemes
  • Development schemes under Mega Bharat Nirman
  • Aam-Aadmi
  • Indira Jeevitha Bheema
  • Jawaharlal Nehru National Urban Renewal Mission
  • Sarva Shiksha Abhiyan
  • National Rural Health Mission
  • National Rural Employment Guarantee Scheme
    (NREGS) and
  • Integrated Child Development Services
  • Affected factors Employment, Inflation,
    Education, Corruption, Law and Order, Poverty,
    Civic Infrastructure and Health etc.,

Evaluation of eGovernance projects
  • Need To see whether a project is potentially
    delivering its services
  • If yes, easy to replicate
  • Only 15 of the projects are under success
  • 50 are about to fail and
  • 35 are already got failed

Evaluation of eGovernance at District Level
Administrative Reforms Committee
  • A major part of e-Governance is governance
    reforms and only a small part is ICT ARC
  • - Livelihood Options (Agriculture)
  • - Education and Health
  • - Water Irrigation
  • - Law Order, Security

Public-Private-Partnership (PPP)
  • For effective implementation
  • Smooth operations at all levels
  • Win-win situation
  • Build-Own-Operate-Transfer (BOOT) Model
  • Government Industry Initiatives

  • 1. Livelihood Result
  • Agriculture Allied Activities
  • Village Knowledge Centers
  • Knowledge of Minimum Support Price among farmers
  • Kisan Credit Cards and Soil Health Cards
  • Registration under Employment Guarantee Scheme
  • Registration of BPL families
  • Agricultural and Migrant Labor
  • Displacement Redress (if any)
  • Employment Exchange
  • Employment market information data
  • Employment Exchange Statistics Data
  • Self-Help Groups
  • Skill-development
  • Access to credit for self-employment
  • Social Security and Pensions
  • Old Age (Widow, Physically Disabled, Common
    Property Resources (Land and Water)

  • 2. Health (contd.,)
  • Record of Pregnant and Breastfeeding women
  • Record of Immunisation
  • Record of Family Planning
  • Record of Malnourished Children
  • Prevention of Common Diseases
  • Reach of hospitals/health care
  • Protected Water Availability
  • Mortality Rates
  • Infant
  • Maternal
  • Sanitation
  • Total Sanitation Programme Awareness
  • Nirmal Gram Puraskaar Awardees in the District
  • Registrations
  • Births
  • Deaths
  • Public Distribution System

  • 3. Education (contd.,)
  • Literacy Rate
  • MaleFemaleSC ST Adult
  • Schools
  • Primary
  • School Enrollment
  • FemaleMaleSCST
  • School Drop-Out Rate
  • FemaleMaleSCST
  • Secondary
  • School Enrollment
  • FemaleMaleSCST
  • High
  • School Enrollment
  • Female Male SCST
  • School Teacher Attendance
  • Pass percentage in SSC

  • 4. Law Order and Justice
  • No. of pending cases in the courts in the
  • No. of cases that were resolved in the one year
  • No. of RTI applications received
  • Average Crime Rate
  • Grievance Redress
  • 5. Development Schemes
  • MIS for Monitoring

Enablers Indicators
  • Provides descriptive information and statistics
  • 1. Connectivity
  • Road
  • Road length per100 sq.kms
  • Railway
  • Telephone
  • Internet
  • Mobile
  • 2. Electricity
  • Rajiv Gandhi Grameen Viddyudeekaran Yojana
  • 3. Capacity Building
  • Leadership support visibility
  • Training plan implementation
  • Institutional structure for training
  • Key challenges and learnings from existing
  • 4. Leadership
  • Political
  • Administrative

Evaluation of Districts
  • Conduct, Results and Recommendations
  • With limited resources in time and finance, it
    was decided to use Andhra Pradesh Districts (mix
    of Backward and Developed), for field study and
    results could be extrapolated to other parts on
    India. Major scheme have been launched at
    National and State levels for employment
    generation, Agriculture, Health care, Education
    and other essentials sectors, with rural
    population, as the major beneficiary. Apart from
    historical Reports and literature study, the
    essential part of the research was to include
    field visits by the researchers to have real feel
    of the ground truths on relevance of ICT and
    e-Governance at Districts.

Best ICT Awards
  • Stockholm Challenge Awards
  • CII-Exim Bank Awards
  • Computer Society of India (CSI)
  • CSI-Nihilent eGovernance Awards
  • Special Interest Group on eGov (SIGeGOV)
  • eINDIA eGovernance Awards
  • National Institute of Smart Government (NISG)
    IIM, Ahmedabad/Bangalore

  • Welcome All
  • 44th Annual Convention CSI-2009
  • CSI-Nihilent eGov Awards 2008-09
  • Date 8 to 10 October 2009
  • Venue Hotel VITS, Pune, India

  • e-Governance, has to be citizen-friendly.
    Delivery of services to citizens is considered a
    primary function of the government. In a
    democratic nation of over one billion people like
    India, e-Governance should enable seamless access
    to information and seamless flow of information
    across the state and central government in the
    federal set up. No country has so far implemented
    an e-Governance system for one billion people
    using ICT. It is a big challenge before us.
  • (Honble Ex-President, India)