IT Executive Summit on Improving IT Business Alignment

1
IT Executive Summit on Improving IT
/ Business Alignment Wednesday, October
24, 2007 The Ritz-Carlton, Tysons Corner McLean,
Virginia
2
Agenda
815am - 845am Registration and Networking
Breakfast 845am - 900am Introduction and
Overview Bill Laberis, Vice President,
Computerworld 900am - 930am The Value of IT /
Business Alignment A Closer Look at Business
Service Management Ian Campbell, Chief Executive
Officer, Nucleus Research 930am - 1000am IT
Evolution at Reed Smith Elbie Yaworsky, Director
of Technology, Reed Smith LLP 1000am -
1015am Refreshment and Networking Break
1015am - 1045am Overcoming the Inhibitors to
Alignment Rich Bentley, Director, IT Service
Management, Compuware 1045am 1115am Quality
and IT Service Management A Wipro
Perspective Santosh Bungle, Principal Consultant
(Quality Consultant Group), Wipro
Technologies 1115 Noon Moderated Panel
Discussion Moderator Bill Laberis, Vice
President, Computerworld Panelists Ian
Campbell, Chief Executive Officer, Nucleus
Research Elbie Yaworsky, Director of
Technology, Reed Smith LLP Rich Bentley,
Director, IT Service Management, Compuware
Santosh Bungle, Principal Consultant (Quality
Consultant Group), Wipro Technologies Shailesh
Bodas, Senior Systems Engineer, Cyberlock
Consulting Noon Program Concludes
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Enter your business card for a chance to win

• Apple iPod touch
• 8GB internal flash memory stores up to 1,750
  songs, up to 10,000 digital photos (iPod
  nano-viewable photos transferred from iTunes), or
  up to 10 hours of video
• Multitouch interface, gorgeous 3.5" widescreen
  display, Wi-Fi web browsing and more
• Supports MP3 (up to 320 Kbps), MP3 VBR, AAC (up
  to 320 Kbps), Protected AAC (iTunes Music Store),
  Audible (formats 2, 3, 4), AIFF, Apple Lossless
  and WAV audio formats, plus BMP, JPEG, GIF, TIFF,
  PNG and PSD (Mac only) image formats podcasting
  support

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Format for This Morning

• Introductory remarks and objectives for today
• Agenda and session speakers
• Speakers will take questions within time allowed
• Mid-morning break
• Panel discussion with open participation
• Closing thoughts and take aways
• Draw for Apple iPhone
• Adjourn by Noon

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• Deep thoughts from Chairman Bill
• Most companies I encounter are in the 15th or
  20th year of their five-year plans to align IT
  with the business.
• - Bill Laberis

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• Show of Hands
• In the context of IT service delivery, how
• many people feel that their IT organization is
• optimized in its alignment with business?

7

• Some Challenges to Consider/Identify With
• Does business really care about IT infrastructure
  and metrics if they dont ID it with
  revenue/costs?
• How should IT be measured on IT service delivery?
• What role do SLAs play in this context?
• Is it important for business process owners to
  have a view into IT service delivery?
• How do you measure quality of IT service?
• What role does Six Sigma play in service
  improvement?
• How does ITIL fit into your daily IT operations?

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Our Objectives This Morning

• Maximizing ITs Alignment with Business
• Enabling business-driven service delivery
• Focus IT on aligning services on
  business-critical objectives
• Understand all the tools and benefits associated
  with Business Service Management
• Bigger picture of service delivery
• Application analytics
• End user experience monitoring
• Six-Sigma and ITIL

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Agenda
815am - 845am Registration and Networking
Breakfast 845am - 900am Introduction and
Overview Bill Laberis, Vice President,
Computerworld 900am - 930am The Value of IT /
Business Alignment A Closer Look at Business
Service Management Ian Campbell, Chief Executive
Officer, Nucleus Research 930am - 1000am IT
Evolution at Reed Smith Elbie Yaworsky, Director
of Technology, Reed Smith LLP 1000am -
1015am Refreshment and Networking Break
1015am - 1045am Overcoming the Inhibitors to
Alignment Rich Bentley, Director, IT Service
Management, Compuware 1045am 1115am Quality
and IT Service Management A Wipro
Perspective Santosh Bungle, Principal Consultant
(Quality Consultant Group), Wipro
Technologies 1115 Noon Moderated Panel
Discussion Moderator Bill Laberis, Vice
President, Computerworld Panelists Ian
Campbell, Chief Executive Officer, Nucleus
Research Elbie Yaworsky, Director of
Technology, Reed Smith LLP Rich Bentley,
Director, IT Service Management, Compuware
Santosh Bungle, Principal Consultant (Quality
Consultant Group), Wipro Technologies Shailesh
Bodas, Senior Systems Engineer, Cyberlock
Consulting Noon Program Concludes