Combines powerful PC remote control with advanced desktop management functionality leading to one of

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Combines powerful PC remote control with advanced
desktop management functionality leading to one
of the fastest levels of ROI available on the
market today.
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What the Press are Saying
Networks continue to evolve, growing in
capability and complexity. A diverse range of
platforms, protocols and physical assets provides
PC Management and Remote Control Software
solutions,with the continuous challenge of being
able to offer support to a variety of
configurations and to ensure that critical IT
infrastructure is available when needed
most. Historically, Remote Control and PC
Management software focused on removing the need
for support staff to physically visit a remote
users PC to resolve technical issues.
Consequently, users receive a quicker response,
resulting in less down time of critical
applications. However, organisations require
multi-tasking solutions that offer effective
economies of scale, where an "out of the box"
application can be relied upon to perform a whole
range of functions, which traditionally, were
handled by multiple software vendors. Emphasis
is now placed not just on providing more
efficient technical support but also in
simplifying management tasks and in offering
secure remote and mobile working possibilities.
"Exhaustive documentation, many useful integrated
features with an advanced gateway feature for PCs
located behind a firewall."
"NetSupport Manager wins the SC Magazine -
"Recommended" Award in the Remote Management
group test against 11 competing products."
As a support package, NetSupport Manager looks to
have all the angles. It offers a comprehensive
range of tools, with the majority neatly
integrated into a single, intuitive interface.
Readers of Microsoft Certified Professional
Magazine have named NetSupport Manager as the
best product for Troubleshooting Problems
Remotely."
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A selection of NetSupport Manager Customers
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Award winning technology for 15 years
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NetSupport Manager offers comprehensive
multi-platform support for Windows, Linux, Pocket
PC and MAC systems, providing complete
compatibility to match today's business
environment.
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NetSupport Manager multi-platform support for
Pocket PC and CE systems. Control any desktop
PC or server from your PDA or Windows Mobile
phone.
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Connectivity options
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Mobile Connectivity options
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Complete Enterprise-wide systems management
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Key features in version 9 Remote Control
Watch, Share or Control the screen, keyboard and
mouse of any remote workstation irrespective of
colour resolution, network protocol or operating
system. Use the Audio functions on multimedia
capable PCs' to talk to your users over any
network, dial-up or Internet link.
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Key Features in version 9 Internet Gateway and
Firewall Support
Delivering seamless Remote Control between PCs
that may be located behind different firewalls.
The NetSupport Gateway provides a stable and
secure method for NetSupport enabled systems to
locate and communicate via http.The Gateway
component needs to be installed on a PC allocated
with a static IP and accessible to both Control
Client PCs. The Gateway connectivity is provided
using HTTP and requires that the Control Client
workstations be configured to use new HTTP
transport. By default the NetSupport Gateway will
listen for Controls and Clients on the NetSupport
registered Port 3085. The Gateway Licensing
Control will work by the Gateway using the same
Licence Key to the Control Client workstations.
The Gateway will only allow clients to connect
while the number of Clients is less than or equal
to the number of Clients in the licence file.
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Key features in version 9 Hardware and Software
Inventory
Obtain a real-time view of the hardware and
software installed on the target workstation at
the click of a button, without ever needing to
leave the NetSupport Control program to gather
this information. In addition, v9 collects over
50 items of information, specifically about the
hardware or environment of the Client PC, where
you can obtain details of applications in memory,
installed hot-fixes, processes running and
installed services.As well as real-time
reporting, NetSupport Manager also provides the
tools, security permitting, to allow you to
remotely stop and start services, end active
applications and more.
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Key features in version 9 File Transfer
Transfer and manipulate files between
workstations using advanced "drag drop"
technology. Synchronise directories on two
workstations or edit files and attributes
directly. Version 9 utilizes intelligent "Delta
File Transfer" to reduce data transfer times when
overwriting files that already exist. NetSupport
now checks blocks of data and only transfers
changed data within the file being transferred.
This feature is turned on by default and applies
to all file types. The performance benefits are
most noticeable on a slow link.In independent
industry tests, NetSupport Manager is
consistently recognized as the fastest available
solution.
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Key features in version 9 File Distribution

• To further enhance performance, NetSupport
  Manager also allows a user to Distribute files
  and data from a central NetSupport workstation to
  multiple Client workstations simultaneously and
  with a minimum of keystrokes and effort.
• Using this feature, you are able to Distribute
  files to
• All connected Clients
• Any Selected Clients
• A pre-defined Group of Clients.

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Key features in version 9 Desktop Intelligence
When a NetSupport Manager v9.0 control is
installed onto a PC, Manager now integrates
directly with explorer, allowing you to launch
key functionality direct from your system without
needing to first start NetSupport. A typical
example would be within Network places, where on
viewing a list of PCs on the network, by
selecting the PC icon and using right mouse
click, NetSupport Remote Control, Chat and
Inventory options are available to launch.
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Key features in version 9 Monitor and Show
screens
Use the Scan function to monitor exactly what is
happening on your networked workstations and
servers and to see what you users' are doing.
Cycle through one or multiple workstations'
displaying their screens on your control
console. A typical example would be within
Network places, where on viewing a list of PCs on
the network, by selecting the PC icon and using
right mouse click, NetSupport Remote Control,
Chat and Inventory options are available to
launch.The new Monitor Mode feature allows a
Control to display a "Thumbnail" view of all
connected Client workstations simultaneously (as
shown). Use the Show function to conduct
computer-based training without the need for
overhead projectors, video splitters or any
additional hardware.
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Key features in version 9 Deploy NetSupport
Manager

• The NetSupport Deploy utility provides Network
  Administrators with the facility to install and
  configure NetSupport Manager on multiple
  workstations from a central site without the need
  to visit the machines individually.With Deploy,
  you can
• Remotely Install a NetSupport package on
  multiple workstations simultaneously.
• Create and download specific Client
  Configurations to multiple workstations.
• Remotely update NetSupport License details on
  multiple workstations.
• Remotely Uninstall a NetSupport package from
  multiple workstations simultaneously.

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Key features in version 9 Other features
Full and comprehensive security is built
into all modules. Everything from simple password
protection through to integration with NT
Security and AES encryption up to 256 bit.
Record and Replay remote sessions for audit
purposes. You can even profile individual Control
users and Client workstations to have different
security levels and capabilities. Remote
Power Management.Captures and Redirects Print
output. Blank a PC Screen during Remote
Control. Cut and Paste between applications
on local and remote PCs.
Launch Remote Applications on Multiple
PC's. Remote Reboot (and login for NT).
SOS Help request from all Client
PCs.NetSupport includes a powerful Scripting
Language and Scheduler that allows you to
automate the tasks you would normally perform
repetitively in the NetSupport Control and run
them at a time when most convenient to you.
Scripting contains a wealth of Desktop
Management functions such as the ability to
interrogate Clients and retrieve key system
information. You can even use NetSupport
Scripting to distribute applications by using a
combination of File Transfer, Remotely Execute
Applications and edit the Registry.
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Key features in version 9 Applications
Help RequestsUse the Remote Control
features to provide instant and cost effective
support to end-users. Reduce the cost of support
whilst at the same time improving productivity
and the speed of problem resolution. System
AutomationUse the powerful but easy to use
Scripting language to automate regular tasks such
as file uploads and downloads. Take advantage of
the Scheduler to run these tasks at a time
convenient to you such as overnight or when
network traffic is low. Desktop
ManagementUse a combination of NetSupport
Manager features to provide effective Desktop
Management. Everything from installing new files
and programs to retrieving information on free
disk space and installed software.
Mobile ComputingUse the Remote
Communications modules to enable staff to work
from home with full access to all the
functionality of their office workstations and
systems. Alternatively use the built in Active X
control to provide the ultimate in Internet
connectivity. TrainingUse the
sophisticated Show functions to set up your own
networked based training room. You can even
conduct computer training sessions over the
Internet for Distance Learning projects.
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Specific Highlights

• Wide range of connection options including the
  ability to
• Dynamically find and list all PCs on the
  network.
• Connect by PC name.
• Connect by Network address.
• Connect via a database of known PCs.
• Connect entire groups of PCs in one step.
• Comprehensive Security Features
• Password protection at Client and Control PCs.
• User acknowledgement required at PCs.
• Connection Audit trail.
• Disable file transfer, or specific files and
  directories.
• Limit functionality depending on which PC is
  connecting.
• Dialback to different numbers according to
  password.
• Restrict connections to named PCs.
• Customiseable Control and Client PC profiles.
• Utilise existing NT profiles.
• Client PC Initialises Connection.
• AES encryption up to 256bits.
• Easy to Install and Configure

System RequirementsIBM compatible 486 or higher
with 4Mb RAM10Mb free disk spaceNetSupport
Manager supports DOS, Win 95/8, Win NT , Win
ME, Win 2000, Win XP and Win 2003IPX/SPX,
NetBIOS or TCP/IP (under Windows Sockets)LINUX
REQUIREMENTSThe NetSupport Manager 9 Linux
client supports at the time of release, SuSE, Red
Hat / Enterprise, Mandrake and Fedora
distributions.MAC REQUIREMENTS NetSupport
Manager client compatible with MAC OSX POCKET
PCOperating System Pocket PC 2003 or above
ActiveSync / WiFi wireless LAN
capabilitiesDevice RAM 32MbStorage 5Mb free
space required
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Commercial Rationale
Improve the effectiveness of your Helpdesk
by providing instant and cost effective support
to your end users. Reduce the TCO and cost
of providing support with faster problem
resolution whilst simultaneously improving the
quality of support offered. Maximise the
efficiency of any home workers by providing them
with full access to office workstations and
systems whilst away from their desks.
Achieve unbeatable ROI through greater
organizational flexibility, improved productivity
and increased user satisfaction. Reduce down-time
of critical systems and applications. Gain
economies of scale by using a single box solution
to perform a range of tasks traditionally handled
by multiple software vendors. Use the powerful
Scripting and Scheduling functionality to improve
system automation allowing for regular tasks such
as file uploads to be run at a more convenient
time, perhaps through the night when network
traffic is low. Increase the quality of
training by utilizing the sophisticated Show and
Multimedia functions. Conduct computer training
sessions over the Internet for Distance Learning
projects.
"Built from the ground up as a support tool,
NetSupport Manager offers a wide range of
features specifically for these functions that
competing products can't hope to match. We have
always been impressed with NetSupport Manager and
this latest version makes a great product even
better".
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A global brand with market leading pedigree
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NetSupport LtdNetSupport HouseTowngate
EastMarket DeepingPeterboroughPE6 8NEUnited
Kingdom Tel [phone]Fax [phone]
382290
Email info_at_netsupportsoftware.comWeb
www.netsupportsoftware.com