Incoming

1
Arrivals 15,000/year
Data Entry Clerks
Incoming Fax Machines
Start
Runner
Capacity 1 Process Time unknown
Capacity 8 Process Time 9.5 min Process Time
Goal 6 min Errors 10 Errors Goal 5
Capacity 8 Process Time 2 min Goal No Busy
Signals
Regional Loan Officers
Fax at Dealers
Exit
Capacity 23 in six regions Processing Time
20 min Add 6 min for errors
Capacity 6 Processing Time 2 min
Appendix 1 Flow Diagram of FSB Loan Application
Process