A service providers perspective

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A service providers perspective

• Challenges of delivery, development and
  sustainability in the changing information
  environment

Lesly HuxleyResearch Director, ILRT
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ILRT, estd.1996, University of Bristol

• Digital libraries
• Imaging
• eLearning
• Semantic Web
• Internet
• Developments

• 70 staff (53 FTEs)
• 3m pa turnover
• University Support
• Postgrad teaching
• RD
• Research
• Consultancy
• Services

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• c.90 external funding
• EU, ESRC, HEFCE, JISC,consultancy

Support
Consultancy
National Services
Research development
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Desire I II Renardus Easel FILTER RDN case
studies X4L projects RDN/LTSN interoperability
RGSS Subject Portals Project CROS
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Challenges (1)

• Delivery of services
• Changing information environment
• Interoperability, accessibility, usability
• Keeping pace with new technologies
• Keeping pace with user needs and pressures
• Recruitment and retention
• Funding models (subscription, license etc)
• IPR and legal compliance

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Challenges (2)

• Development of Services
• Assessing demand/need
• Is it in the plan?
• In-service or separate project?
• Funding (and conflicts)
• IPR/licensing/commercialisation issues
• Institutional perspectives
• Does it fit our portfolio?
• Do we have the skills?

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Challenges (3)

• Sustaining services
• JISC funding alone doesnt cover costs
• Sponsorship difficult to achieve, may cause
  conflicts, requires considerable effort
• Joint funding has its own complexities
• Institutional perceptions and drivers

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Opportunities

• Thinking creatively
• Partnerships and collaboration
• Consultancy and advice
• Repurposing, re-use
• Promotion and presentation