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Welcome Meetings

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By the end of this session you should be able to: ... Notice board. Sale of excursions. 8. Re-cap. Why? Structures presentation of the welcome meeting ... – PowerPoint PPT presentation

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Title: Welcome Meetings


1
Welcome Meetings
  • Joanne Thirlaway

2
Learning Objectives
  • By the end of this session you should be able to
  • Produce phrases and or activities that can be
    used at an opening of a welcome meeting
  • Identify information included in a welcome
    meeting speech
  • Produce an outline of a welcome meeting speech

3
Recap activity
  • What information have customers been given prior
    to arrival at a welcome meeting?

4
WOW WOW guide to welcome meetings
  • Consider it a story with a beginning, middle and
    end
  • Give a brief overview of your welcome meeting
    speech
  • Deliver the information
  • Summarise and close

5
Opening - consider
  • Attention instant attention
  • Benefits why advantage to stay
  • Credentials why listen to you
  • Direction duration questions at the end
  • Highlights the best of your holiday
  • Booking Form

6
Preparation
  • Choosing the highlights
  • Base on previous sales, types of customers,
    profitability and local knowledge
  • Approx. 7 payable highlights (excursions)
  • Approx. 3 non-payable highlights (decided between
    rep and Team Manager)

7
Main body of welcome meeting
  • Introduction to self
  • Holiday hints
  • Tour operators service
  • Health and safety
  • Hotel information
  • Resort information
  • Holiday highlights
  • Car rental
  • Notice board
  • Sale of excursions

8
Re-cap
  • Why?
  • Structures presentation of the welcome meeting
  • Helps the customer to absorb what comes next

9
What do you re-cap?
  • Remind customers that
  • You have told them about you and the service
    provided by the tour operator
  • You have given them tips about the hotel and
    resort and given them a taste of the highlights
  • There are more than 10 highlights
  • Some highlights can be done on their own but
    others (excursions) are found in the booking form

10
Close
  • Think impact - make it short and to the point
  • C- Collect your booking form
  • L- Lots of benefits to booking now
  • O- mOney needed now
  • S- Stay to answer questions
  • E- Enjoy your holiday and thank you for coming

11
Learning Objectives
  • By the end of this session you should be able to
  • Produce phrases and or activities that can be
    used at an opening of a welcome meeting
  • Identify information included in a welcome
    meeting speech
  • Produce an outline of a welcome meeting speech
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