Reimagining Library Services

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Re-imagining Library Services National and
State Libraries Australasia NSLA

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National and State Libraries Australasia NSLA
NSLA is a peak body representing Australian state
libraries, the national libraries of Australia
and New Zealand and the NT and ACT Library
services. We collaborate ?to improve access to
library services, ? to strengthen our
information infrastructure, ? and to provide a
single voice to governments, cultural and
education sectors and other relevant bodies.
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Strategic rethinking of library services
Exposure Draft April 2008
Strategic planning June 2007

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Enriching the lives of Queenslanders

• Strategic directions for the State Library of
  Queensland towards 2012
• We will align our resources to achieve our key
  objectives
• Learning for all
• Queensland memory today for tomorrow
• Community connections

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Re-imagining Library Services Strategic
Plan Implement the vision through 3 strategies

• One library
• Consistent user experience
• Improved delivery of content and resources
• Our users able to create, transform, use and
  share content
• Transforming our culture
• Development of new organisational design
• Capability to deliver the vision
• A culture of innovation and exploration
• Accessible content
• Improved access
• Efficiencies through collaboration
• Increased digital content
• Improved management of digital and physical
  content

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Re-imagining Library Services Strategic Plan
10 projects

• Do it now! Initiatives to improve services
  immediately wireless and using content
• Open borders opening up access to e-resources
  across our libraries shared authentication
• Virtual reference integrating virtual reference
  as a core function, with a new business and
  resourcing model
• Delivery developing a standard service model
  for user requested document supply
• Community created content identifying and
  implementing a framework and tool set for our
  users to create and transform online content
• cont/..

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Re-imagining Library Services Strategic Plan 10
projects
6. Changing capability and culture developing a
framework for new work environments 7.
Collaborative collecting delivering
efficiencies through collaborative collecting 8.
Flexible cataloguing focus on heritage
collections, establish minimum standards 9.
Scaling up digitsation collaboration on a joint
approach to digital curation and management of
digital collections 10. Connecting and
discovering content making collection holdings
visible through Libraries Australia/LibrariesNZ
and linking our content to internet resources
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State Library of Queensland representation
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Co-lead agencies State Library of Queensland
National Library of New Zealand
PROJECT 5 USER CREATED CONTENT We will develop
a sustainable framework/tool kit for users to
build a personalised digital library space, where
they can create and protect content and share it
with family, community and peers. Users will be
able to create mashups of community and our
content and contribute this to new stores of
community memory. It will not be a centralised
hosted service. These frameworks will enable the
implementation of a consistent user experience
for users across our websites. Users will
experience similar applications, rules and
protocols regarding the creation, content
population and contribution. Timeline Report
July 2008 October 2008 Design and build
framework November 2008 June 2009 Implement
and refine July 2009 December 2009
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Co-lead agencies State Library of Queensland
State Library of New South Wales
PROJECT 7 COLLABORATIVE COLLECTING We work
in extremely similar collecting and preservation
environments, selecting and preserving unique
material related to our own state, territory or
country. We also select, preserve and manage
multiple physical and digital collections with a
level of duplication. Reducing multiple copies
and further developing consortial relationships,
such as arrangements for supply between
ourselves, with other libraries or with
publishers and suppliers will achieve economies
of scale. Timeline Research October 2008 March
2009 Report recommended approach and priority
areas for action - March 2009
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Factors for success

• 1. Collaboration
• Only through collaboration will we achieve our
  vision. We will leverage our collaborative
  effort to realise the increased opportunities of
  the digital environment
• 2. Commitment
• We must commit to this Plan by providing the
  resources and support required for success.
  Change on the scale proposed does not happen
  overnight, therefore commitment must be long term
  and sustained.
• 3. Innovation and exploration
• As embracing the digital world involves the
  implementation of new roles, service models and
  emerging technologies, our culture must adapt to
  support innovation and exploration
• 4. Agility and flexibility
• Due to the size and speed of change proposed,
  the success of the implementation of change will
  depend largely on our agility and flexibility.
• 5. Refresh and revisit
• Given the constant changing nature of the
  digital landscape it is vital that we revisit and
  refresh the Re-imaging Library Services Strategic
  Plan on a regular basis.