Pierre Malan

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Pierre Malan Director Client Services
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Client Services
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(No Transcript)
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Portfolio Managers
Santi
Zanele
Maryna
Lorraine
Helena
Madira
Marlena
Connie
Lynette
Johann
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Administration
Marsha
Nonki
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Support
Lindi
Cresida
Jean
Carina
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Market Feedback
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• Serving 1590 clients

224 new clients 16,5 growth
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Client numbers and revenue per province
Limpopo 43 (4,1)
Mpumalanga 53 (2,8)
Gauteng 829 51,2
North West 33 (3,1)
Northern Cape 12 (0,6)
Free State 41 (3,4)
KwaZulu Natel 132 (8)
Eastern Cape 72 (6,5)
Western Cape 209 (12,8)
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Revenue per sector
Private (23)
Provincial Gov (9)
Central Gov (9)
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NGO, Council, Parastatals (9)
Local Gov (6)
International (5)
Education (39)
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10
1
3
6
1
11
16
39
1492
12
6
5
7
18
3
1
18
3
1
2
2
1
1
Nigeria-3 Ghana -1 Uganda-1 Kenya-1
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SomeProduct Feedback
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Revenue per product
12 growth
SACat Based (48)
SA ePublications (16)
Legal Products (23)
Netlaw 22 growth
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Credits

• Cataloguing credits R 485 569
• Holdings credits R 398 410
• Total R 883 979

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Surveys
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Client satisfaction survey

• October 08 (110 responses)
• How do you perceive the Sabinet brand
• Client Service
• Caring
• Quality
• Friendliness
• Trustworthiness
• Integrity
• Visibility

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Perception of Sabinet brand
It is only our second year as Sabinet client on
limited products and I had experienced only
great co-operation from the staff thanks! Ms
Erna Mostert - FS Dept of Education, Education
Library
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Client satisfaction survey

• March 09 (127 responses)
• Product Quality
• Availability
• Accuracy
• Usability
• Timeliness of information

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Product QualityNetlaw
Average 3,54 (4)
Jenny Doak - LIFEHEALTHCARE Could'nt be without
it. Carol Clark Webber Wentzel It is a
wonderful tool which is used several times a day.
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Product QualitySA Gazettes
Usability needs attention More on time !
Judy Mangold KPMG Search function is not
intuitive. Could be improved.
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Product QualitySA ePublications
Usability needs attention Statistics!
Carol Clark Webber Wentzel This is the only
Sabinet product which is not that great . It is
mainly the searching facilities which do not
give us the results we seek.
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Product QualityReQuest
!!!!
Juliette Kilian ARC Life saver
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Product QualitySabicat
Comment made by Many clients !!
Lorenda J.S-Gericke Library Holdings not always
up to date.
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Comments

• Things we do well
• Keep up the good work with the access to latest
  legislation
• Parliamentary Monitoring is very good
• Your response time to queries regarding info is
  very good
• Things we can improve
• Search engine for government gazettes could be
  improved
• Just make your product a bit more user friendly
  to use
• Yes, the SACat holdings

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