TASK ANALYSIS

1
TASK ANALYSIS

• A powerful research activity involving discovery
  of user goals, objectives, and tasks. Task
  analysis helps structure the user experience.
• CHALLENGES TASK ANALYSIS ADDRESSES
• Frustrated and confused users.
• Disagreement over what features should be
  considered essential for user acceptance.
• BENEFITS OF TASK ANALYSIS
• Understand what will motivate people to use the
  user interface.
• Identify essential functions and workflows that
  will make the system work for users.
• Increase user acceptance and adherence with
  business requirements.
• PROJECT TYPES
• Web applications rich internet applications
• Desktop applications
• CMS, BI, CRM
• DELIVERABLES
• Report of findings (Word document)

Good Focus groups with 1-3 users per
audience Better Interviews with 4-6 users per
audience Best On-site visits with 7-10 users
per audience

• WHEN DONE
• Discovery phase
• As a part of user research
• RELATED TO
• User Research
• Personas Scenarios
• Usability