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Collaboration Expedition Workshop Series

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Title: Collaboration Expedition Workshop Series


1
Collaboration Expedition Workshop Series 30
Envisioning Greater PossibilitiesPotential and
Realities of Creating Public Information
Environments thatStrengthen Citizen-Government
Relationships
  • December 9, 2003
  • National Science Foundation, Stafford II
    Building,
  • 4121 Wilson Blvd., Room 555
  • Susan Turnbull, GSA, and Brand Niemann, EPA
  • CIO Councils Emerging Technology Subcommittee

2
Purpose of Workshops
  • Open up communication circles among diverse
    stakeholders.
  • Accelerate commitments and maturation of open
    standard components for e-government.
  • Collaborative incubator process for our
    sponsors.

3
Sponsors
  • Architecture and Infrastructure Committee of the
    CIO Council (http//www.cio.gov)
  • Governance, Components, and Emerging Technology
    Subcommittees
  • http//cio.gov/documents/architecture_subcommittee
    _charters.html
  • Interagency Working Group for Information
    Technology Research and Development
  • http//www.itrd.gov

4
Emerging Technology Subcommittee
  • Key Messages
  • Supports Federal Agencies and partners as they
    assess new technologies because
  • Organizations have limited capacity of expertise
    and resources and
  • Individualized vendors marketing to multiple
    agencies is not cost-effective nor possible for
    new, small innovative companies.
  • Provide intergovernmental process for pilot
    projects and technology assessment initiatives in
    support of
  • Vendor clearinghouse
  • Government-wide reusable components and
  • Federal and intergovernmental lines of business.

5
Building Reciprocal Relationships
  • Explore common purposes with scope beyond what
    government can do alone.
  • Participation by innovators/bridge-builders.
  • Contributes to culturally expansive learning
    among separate communities.
  • Collaboration site at http//ua-exp.gov

6
Workshop Community Values
  • Accommodate Difference
  • Greater Diversity of Participation around Shared
    Purpose.
  • Faster Innovation Diffusion
  • Improved Ability to Appreciate the Whole Picture
    and Engage in Sustained Dialogue.
  • Better Marketplace Discernment
  • Nexus of common sense and good science.

7
Highlights of the Past Year with Implications for
2004
  • Advance Understanding Improved Ability to
    Appreciate the Whole Picture
  • Problem-Centered Organizing Improved Ability to
    Engage in Sustained Dialogue that Leads to Action
  • 3. Advance Technology Improved Collaboration
    Process for Achieving Results that Multiply
    Benefits

8
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9
1. Advance Understanding Improved Ability to
Appreciate the Whole Picture
  • Greater awareness of emerging citizen-government
    relationship potential Extending Digital
    Dividends guide (first talking book) distributed
    to 1700 Depository libraries, 3500 Senior
    Executives.
  • Fostered Two CIO Council Award Recognitions
  • http//mapstats.gov/ - Census
  • VoiceXML EPA, led by Brand Niemann
  • ET/Standards Leadership Award to Brand Niemann

10
2. Problem-Centered Organizing Improved Ability
to Engage in Sustained Dialogue that Leads to
Action
  • Developed e-Health and FEA/XML Web Services
    Tracks of the GWU e-Gov Conference, March 2003
  • Open Collaboration, Open Standards was invited
    session (1 of 10) at IRMCO, September 4-6, 2003
  • Planning for joint Open Source and Egov
    Conference March 15-17, 2004
  • Spin-off CoP workshop in June led to SBIR for
    eGov Pilots Program with quarterly conferences
    on Emerging Components (Componenttechnology.org)
  • Invited to conduct Emerging Components Conference
    at FOSE, March 23-25, 2004

11
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12
3. Advance Technology Collaboration Process
Toward Results that Multiply Benefits
  • Growing recognition of Communities of Practice as
    an effective means of tapping high performance
    potential as people learn to create conducive
    environments where trust and the public good
    synergies of shared purpose are experienced.
  • Initial XML Topic Map Web Service of Two eGov
    Conferences and FEA www.coolheads.com/egov
  • Request to advance alignment among Consolidated
    Health Informatics, Justice Intergovernmental
    Partnership, EPA-States Exchange Network.

13
Reflections on Emerging Opportunities for
Collaboration in 2004
  • Successful problem formulation and resolution can
    only be achieved if Communities of Practice can
    form easily and engage in effective communication
    and information exchange. When groups are stuck
    continuously rigging the ship because their
    tools dont talk, they fail.
  • When a diversity of people, with a diversity of
    devices can interact like pick-up jazz players,
    and make good music, they will succeed.

14
Todays Workshop Purpose
  • To explore the Potential and Realities of
    Creating Public Information Environments that
    Strengthen Citizen-Government Relationships
  • How can the openness and freedom that
    characterizes sound public information
    environments, become a balancing fulcrum as new
    contractual social interactions (activities of
    exchange, payment, evaluation and institutional
    advancement) are created to reflect
    intergovernmental priorities?
  • How will citizen-centered performance
    measurements emerge from this multi-stakeholder,
    multi-jurisdictional process?
  • How can the principles of user-centered design
    guide progress?

15
Todays Workshop Purpose
  • To explore the Potential and Realities of
    Creating Public Information Environments that
    Strengthen Citizen-Government Relationships
    (continued)
  • How can emerging technologies like XML/RDF
    standards and Human Markup Language improve
    collaboration around problem-centered,
    intergovernmental scenarios?
  • How can the collective understanding that emerges
    contribute to broad adoption of the Federal
    Enterprise Architecture? What broad,
    longitudinal measures are researchers using today
    to evaluate the conditions that facilitate
    interaction and participation among citizens and
    their governments, world-wide?

16
Todays Workshop Purpose
  • To explore the Potential and Realities of
    Creating Public Information Environments that
    Strengthen Citizen-Government Relationships
    (continued)
  • The President's Management Agenda (PMA) requires
    all federal agencies to transform the roles and
    relationships among people, processes, and
    technology in order to become a citizen-centered
    government.  The PMA emphasizes bringing value
    and results to citizens, businesses, and
    government workers by "reducing the burden" and
    producing measurable improvement.

17
Questions
  • The Federal Enterprise Architecture is emerging
    as an important collaborative organizing process
    to promote the delivery of effective, efficient
    services. Two key FEA elements are defining the
    business of government services (via the Business
    Reference Model) and improving performance (via
    the Performance Reference Model).
  • How do we do that? How do we learn how to do
    that together? Who are our users, and what are
    their real goals and needs? What do they want to
    do? How does that translate to software design?
    And how do we know when we're succeeding? The
    techniques of User-Centered Design (UCD) and
    Usability have matured approaches that help to
    answer these questions. The emerging federal
    community of practice on Usability will share
    insights and perspectives, in light of FEA goals.

18
Agenda
  • 830 a.m. Coffee and Networking
  • 900 AM Welcome
  • Susan Turnbull, GSA, Emerging Technology
    Subcommittee and Brand Niemann, EPA, Emerging
    Technology Subcommittee
  • 920 AM Introduction to Each Other
  • Who is Here?
  • What are Your Interests and Questions?
  • Who is Missing?

19
Agenda (continued)
  • 945 AM Webbing Governance Global Trends across
    National Level Public Agencies, Todd LaPorte,
    Ph.D., Cyberspace Policy Research Group, George
    Mason University, School of Public Policy.
  • How can we better understand the conditions on
    the Web that are needed for citizens to engage in
    contractual social interaction (activities of
    exchange, payment, evaluation and institutional
    advancement) with their governments? Recent
    analysis shows improvements in certain aspects of
    government performance as governments adapt to
    include web-based service offerings.
  • 1015 AM Open Dialogue
  • 1030 AM BREAK

20
Agenda (continued
  • 1045 AM Incubating New Kinds of Collaborations
    through Emerging XML/RDF Technologies Proof of
    Concept for Public Healthcare Preparedness Portal
    for the New York Academy of Medicine using the
    Common Alerting Protocol, Rex Brooks, Co-chair,
    OASIS Human Markup Technical Committee.
  • How can Human Markup Language advance social
    needs understanding by intergovernmental process
    teams as they determine how to support
    multi-jurisdictional users and their increasingly
    interdependent tasks?
  • 1130 AM Open Dialogue
  • 1200 PM Lunch/Networking

21
Agenda (continued)
  • 1245 PM Brief Tour of the American Customer
    Satisfaction Index How is this measure being
    used today to validate citizen-centered
    performance?, Bernie Lubran, Dept. of Treasury
  • http//www.bus.umich.edu/FacultyResearch/ResearchC
    enters/Centers/Acsi.htm
  • 145 PM Open Discussion How can we apply our
    collective knowledge to priority
    "citizen-centered" challenges of eGov in light of
    FEA?, Duane Degler, IPGems/Lockheed Martin, SSA,
    facilitator.
  • 300 PM Wrap-up and Workshop Adjourns.
  • 315 PM Networking

22
Some Coming Attractions and Announcements
  • January 26, 2004, Emerging Components Second
    Quarterly Conference at the White House
    Conference Center
  • See draft agenda at http//componenttechnology.org
  • March 15- 17, 2004, Open Source and Egovernment
    Conference at George Washington University.
  • March 23-25, 2004, Emerging Components Third
    Quarterly Conference at the Washington Convention
    Center, in conjunction with FOSE 2004.
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