TEAMWORK

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TEAMWORK
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• Everyone has to work together if we cant get
  everybody working toward common goals, nothing is
  going to happen.
• -Harold K. Sperlich
• Former President, Chrysler Corporation

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• Coming together is a beginning
• Keeping together is progress
• Working together is success.
• -Henry Ford

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Characteristicsof Effective Teams
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Positive Interdependence

• The group focuses on a common goal or single
  product

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Individual and Group Accountability

• Each person takes responsibility for both his or
  her work and the overall work of the group

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Promotive interaction

• The members do real work, usually face-to-face

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Teamwork skills

• Each member has and practices effective
  communication (especially careful listening),
  decision making, problem solving, conflict
  management and leadership

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Group processing

• The group periodically reflects on how well the
  group is working, celebrates the things that are
  going well, and problem-solves the things that
  arent.

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Teamwork skills Group norms

• Every member is responsible for the teams
  progress and success
• Attend all team meetings be on time
• Come prepared

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Teamwork skills Group norms

• Carry out assignments on schedule
• Listen to and show respect for the
  contributions of other members be an active
  listener
• Constructively criticize ideas, not persons

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Teamwork skills Group norms

• Resolve conflicts constructively
• Pay attention avoid disruptive behavior
• Avoid disruptive side conversation

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Teamwork skills Group norms

• Only one person speaks at a time
• Everyone participates no one dominates
• Be succinct avoid long anecdotes and examples

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Teamwork skills Group norms

• No rank in the room
• Respect those not present
• Ask questions when you do not understand

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Teamwork skills Group norms

• Attend to your personal comfort needs at any
  time, but minimize team disruption
• Have fun

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Teamwork skills Communication

• Stop talking
• Engage in one conversation at a time
• Empathize with the person speaking
• Ask questions
• Dont interrupt
• Show interest

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Teamwork skills Communication

• Concentrate on what is being said
• Dont jump to conclusion
• Control your anger
• React to ideas, not to the speaker
• Listen for what is said ask questions
• Share the responsibility for communication

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Teamwork skills Listening techniques

• Critical listening
• Separate fact from opinion
• Sympathetic listening
• Dont talk - listen
• Dont give advice - listen
• Dont judge - listen

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Teamwork skills Listening techniques

• Creative listening
• Exercise an open mind
• Supplement your ideas with another persons
  ideas and vice versa

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Top Ten Team Problems

• Floundering
• How to minimize
• Make sure the mission is clear and everyone
  understands what is needed to move forward

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Top Ten Team Problems

• Overbearing Experts
• How to minimize
• Have an agreement among team members that there
  are no sacred cows and that all team members have
  the right to explore all areas

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Top Ten Team Problems

• Dominating Participants
• How to minimize
• List balance of participation as a goal and
  evaluate regularly. Practice gate keeping to
  limit dominant participant

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Top Ten Team Problems

• Reluctant Participant
• How to minimize
• Ask opinions of quiet members and encourage by
  validation. Require individual assignments and
  reports

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Top Ten Team Problems

• Unquestioned acceptance of opinion
• How to minimize
• Ask for supporting data and reasoning. Accept
  and encourage conflicting ideas

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Top Ten Team Problems

• Rush to Accomplishment
• How to minimize
• Confront those doing the rushing and remind them
  not to compromise the best solution. Make sure a
  consensus is reached

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Top Ten Team Problems

• Attribution of Motives to Others
• How to minimize
• Reaffirm agreement that the group sticks to the
  scientific approach. Ask for confirmation of data

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Top Ten Team Problems

• Discounting or Ignoring Group Members Statement
• How to minimize
• Provide training in effective listening.
  Support the discounted person. Talk 0ff-line
  with any one who continually discounts other team
  members

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Top Ten Team Problems

• Wanderlust Digression and Tangents
• How to minimize
• Follow the agenda with time estimates. Keep the
  topics in full view of the team and direct the
  conversation back to the topic

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Top Ten Team Problems

• Feuding Team Members
• How to minimize
• Focus on ideas, not personalities. Get
  adversaries to discuss the issues off-line or get
  them to agree to a standard of behavior during
  meetings