Introducing London eGovernment Mark Brett Programme Manager, LondonConnects

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Introducing London e-GovernmentMark
BrettProgramme Manager, LondonConnects
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• National standards and clear accountability and
  performance against targets
• Devolution local responsibility and
  accountability for delivery
• Flexibility to allow new means of action to
  improve services
• Choice for all consumers of public services

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e-GOVERNMENT
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Services will be

• Joined - up around customers needs
• Accessible
• Delivered (or supported) electronically
• Delivered jointly
• Delivered seamlessly
• Open and accountable
• Used by citizens

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• 100 e-enabled by 2005

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ESTIMATED SPEND

• UK 2.13bn
• London 536m

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SPEND REQUIREMENTS (m) TECHNOLOGY

• Community access / kiosks
• CRM / customer contact
• Networks / upgrades
• Back office integration
• Call centres
• Hardware upgrades
• DM / DIP

• 306
• 287
• 227
• 189
• 90
• 77
• 70

Source IEGs/Kable research report
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SPEND REQUIREMNTS (m) TECHNOLOGY contd

• Web / internet / intranet
• GIS
• Security and authentication
• Remote working
• Smart cards / DTV
• On-line transactions / forms
• Video-conferencing

• 66
• 66
• 48
• 39
• 27
• 25
• 2

Source IEGs/Kable research report
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SPEND REQUIREMENTS (m) APPLICATIONS

• Financials
• Revs and Bens
• Social Services
• HR
• Housing
• NLIS / NLPG
• Envir Health
• Leisure
• Planning
• Electoral Register

• 98
• 86
• 74
• 41
• 35
• 31
• 10
• 9
• 9
• 6

Source IEGs/Kable research report
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Spend Requirements (m) OTHER

• BPR / Change Mgmt
• Training
• Project Mgmt
• e-procurement
• Members IT
• Promotion
• e-democracy

• 123
• 52
• 38
• 17
• 13
• 12
• 7

Source IEGs/Kable research report
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THE NEED IN LONDON

• High public interactions
• 17 of UK public services fragmented government
• London as an exemplar international and UK
• High social deprivation / diversity

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INTERNET CONNECTIVITY

• London
• Barking Dagenham
• Richmond
• Council estates

• 45
• 25
• 50
• 16

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LONDONS RESPONSE

• Joint developments / cross sector
• working
• Joint purchasing
• Common / coherent infrastructure and
• services
• A regional e-agency and e- strategy

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WHO IS INVOLVED

• Boroughs
• GLA
• Govt Departments
• NHS
• LFEPA
• Metropolitan Police
• Transport for London
• Housing Associations

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WHO IS INVOLVED contd

• Voluntary Sector
• Colleges and Universities
• London Development Agency
• Business Links
• Libraries
• London Grid for Learning
• etc

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ROLE OF E-AGENCY

• Advisory / best practice promulgation / awareness
• Information and research
• Partnership building
• Lobbying powers, policies and resources
• Resource allocation
• Delivering shared e-infrastructure
• Delivering shared e-services

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LONDON CONNECTS STRATEGIC OBJECTIVES

• To provide a unified face for Londons public
  services
• To promote and support collaborative working
• To ensure the benefits of technology are
  available to all
• To use technology to encourage public
  participation in democratic processes

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LONDONCONNECTS Governance

• Company limited by guarantee / Local Authority
  controlled
• Board / multi-sector Steering Group / Executive
  Groups
• Sub-regional partnerships

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LONDONCONNECTS Programme Streams

• Supporting e-partnership working
• Establishing a regional e-infrastructure hub
• Improving the knowledge base of
• e-activity
• Leading or supporting research into
• e-policy / e-delivery

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LONDONCONECTS Projects

• www.londonconnects.org.uk
• www.londononline.gov.uk
• www.lcwarp.org