CLOGGS

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• CLOGGS
• Call Management
• Bi Directional Interface
• Booking Billing Platform

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Products

• CLOGGS Call Management Software
• Bi-Directional Interface to various PMS products
• Complete hotel booking / charging software
  specifically designed around Samsung DCS range
• Compact 11, DCS, iDCS Gateway

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Product Description

• CLOGGS Call Management Software
• Incoming / Outgoing call information
• Individual, group or system wide reporting of
  call activity
• Self generating reports
• Easy price changes
• Hotel recharging price structures
• Line usage reporting
• Requires PC to minimum specification as listed
  with 1 serial port (SMDR only)

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Product Description

• CLOGGS Bi-Directional Interface
• Enables 2 way communication between Samsung
  switches (with basic Hotel software installed)
  and various Property Management Software products
  for check in / check out, call information, alarm
  calls etc.
• Level of integration depends on PMS product
• Requires PC to minimum specification as listed
  with 3 serial ports (1 Samsung Hotel output, 1
  SMDR and 1 to PMS PC)
• Recommended for use with CLOGGS Call Management
  Software for accurate call statistics

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Product Description

• CLOGGS Hospitality
• Fully Bi-Directional functionality
• Booking diary, check in / check out
• Names ported to handset, alarm call setting
• Automatic call and ad hoc charging to bill
• Guest messaging, bill printing
• CTI link (when used with ISDN of course!) for
  previous guest history
• Hospitality reporting
• Requires PC to minimum specification as listed
  with 2 serial port (SMDR Hospitality Output)

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Telephone Support

• Standard telephone support is included in 1st
  Year (09.00 to 17.00 Mon Fri)
• Support No. 0870 787 0201
• 24 Hour / 7 Day support available at additional
  cost (both first subsequent years)
• All clients recorded on database to enable
  mailing of updates whilst supported

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CLOGGS Hospitality

• Integrated Call Logging Hotel booking
  system

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Hospitality Features

• Calendar style booking interface.
• Advanced bookings.
• Booking screen
• Incoming call screen popping with guest history.
• Guest messaging system.
• Wakeup calls.
• Multiple extensions per room user definable
  room types.
• Flexible billing screen.

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Bookings Calendar
Menu
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Booking Screen
Booking reference created
Auto email of confirmation
Special Offer Reminder
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Screen Popping
Copy booking details Saves re-entering
Whilst you are on an incoming call the booking
list will be filtered using the CLI to show that
guests history.
Menu
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Guest Messages
Multiple Messages
The message light on the phone will be turned on
if there are any undelivered messages and the
guest is currently checked in.
Reception will be prompted with any undelivered
messages on check-in and check-out
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Wakeup Call
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Define Rooms Types
User definable room types
Individual roomrack rates.
Multiple extensions per room.
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Flexible Billing Screen
Telephone charges automatically added to the bill.
User definable charge codes.
Adhoc charges can be added simply.
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Customer Bill
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Charge Codes.
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Call Logging Features

• Server client architecture.
• Easy to use tariff editor.
• Schedule reports (To printer, file or email).
• Extensive reports.
• User specific menus.
• Automatic archive/retrieval.

Home
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Client Server Architecture

• Using standard windows file sharing or SQL server
  technology.
• Allow multiple users to access telephone
  management information from their desks.
• Support for multiple sites.
• Open database format.

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Tariff Editor

• Paint style interface.
• Multiple charge/cost carriers.
• Multiple carrier bands.
• Carrier uplift or reduction.
• Copy carrier to new carrier.
• Historical recalculation.
• Find cost/charge by number.

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Tariff Interface
Multiple bands for each carrier.
Multiple carriers.
Simple to add dial codes.
Simply paint the half hour time bands with the
desired rate.
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Schedule Reports

• Any of the reports can be scheduled.
• Daily, Weekly, Monthly or Annually.
• Output to Email, Printer or File (xls,csv)

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Extensive Reports

• Incoming Calls
• Detailed calls
• Call summary
• Calls to a specified DDI (or campaign)
• Calls from a specified CLI
• Outgoing
• Detailed calls
• Call summary
• Calls to a specified number
• Line Usage
• Max lines in use per half hour.
• Total calls per half hour.

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Incoming Calls
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Outgoing Calls
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Line Usage
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User Specified Menus

• User name can be linked to network login.
• Each user can be allowed or denied access to each
  report.
• Concurrent license allocation.
• Optional password validation.

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Archive / Retrieval

• Automatic nightly archive
• Define number of days to hold live.
• When reports are requested outside the date range
  held in the live database, you will be
  automatically prompted to restore the archive
  data.

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Other Services

• Installation
• Full Support Services
• Bedroom Handset Supply Printed Fascias
• With RJ11 Dataport
• 4 Metre Leads
• Robust and attractive design
• Approved by major Hotel groups