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Business Etiquette

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Etiquette is a very important factor in determining the success or failure of a business or a person, here are a few Tips on Business Etiquettes. – PowerPoint PPT presentation

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Title: Business Etiquette


1
Business Etiquette
2
Difference Between School and Business
  • School
  • Individual
  • Tests
  • Quantified
  • Customer
  • Objective
  • Written
  • Senior
  • Business
  • Teamwork
  • Relationships
  • Subjective
  • Employee
  • Judgments
  • Verbal
  • Trainee

3
Most Important Skill
  • How to read people.
  • Become a people watcher
  • Be a good listener
  • Predict what you think theyre going to do

4
Most Important Skill
  • Create Positive Relationships
  • Find out what people want and help them get it
  • Be alert to peoples interests and hobbies

5
Most Important Skill
  • Use Positive Relationships to Achieve Your
    Goals
  • Once you establish a relationship never abuse
    them. Thank them!
  • Be aware of anothers position, what they can and
    can not do, relationships with others, and
    ethics of the situation

6
Develop Good Work Habits
  • Competition Be the best
  • Honesty Integrity Reputation is important.
    Dont steal time. Demonstrate integrity. Keep
    confidences
  • Work Hours Adjust your hours around others.
    Watch attendance and absences
  • Deadlines are very important. Make all meetings
    and appointments

7
Develop Good Work Habits
  • Neatness Many advantages of looking neat
  • Workloads Develop an eager and willing attitude.
    Dont be a complainer. Offer your assistance to
    others
  • Volunteer for projects. Guard against
    over-promising
  • Breaks and Lunches.
  • Be aware of customs and reputation

8
Develop Good Work Habits
  • Perception is Reality What does your boss and
    others think of you?
  • Getting your moneys worth Thats what the
    company wants

9
New Skills are Important
  • Organization Calendars, files, and lists
  • Calendar Dont over book, give yourself travel
    time
  • Filing System Dept. filing system and develop a
    tickle file

10
New Skills are Important
  • Boss Communication List Tasks and achievements
  • Criticism Accepting How to accept it, admit it,
    thank them, and demonstrate change

11
New Skills are Important
  • Criticism Giving
  • Have a plan, make it positive, and adjust your
    criticism
  • Give Compliments
  • Acknowledge Others Learn names be friendly

12
Learn the Desirable Traits
  • Positive Attitude Develop a positive attitude
    and create a positive image
  • General Knowledge Stay current in your field
  • Control your Anger

13
Learn the Desirable Traits
  • Patience
  • Conforming Adjust to image value of company
  • Humor Using or developing a sense of humor helps
    you enjoy business and encourages others to like
    you

14
Your Boss
  • Learn accept the importance of your boss
  • Your bosss success depends on you!
  • Learn what your boss expects from you habits,
    skills, traits

15
Your Boss
  • No surprises!
  • Communicate!
  • Demonstrate loyalty
  • Keep confidences
  • Remember your boss is human
  • Use your boss as a mentor

16
Your Boss
  • If you disagree with your boss
  • Seek experienced outside advice.
  • Discuss privately with boss.
  • Remember your boss makes the final decision.

17
Your Bosss Managing Style
  • Identify your Bosss style
  • Identify your Bosss Preference
  • Identify your management style

18
Your Bosss Managing Style
  • Managing Styles are
  • Fear/Intimidation
  • Logic/Reasoning
  • Emotion/Instinct
  • Expertise/technical knowledge

19
Organizational Charts
  • Organizational Charts
  • Expectations within groups senior managers,
    secretaries, middle managers, colleagues,
    technical personnel
  • Personal Relationship Charts
  • Predict promotions

20
Take Advantage of High Visibility Situations
  • Attend Business Lunches
  • Practice Public Speaking
  • Social and Business Events Practice the 5 rules
  • 1) Always attend
  • 2) Maintain professional image
  • 3) Use good manners
  • 4) Limited alcohol
  • 5) Mingle
  • Make contacts to start develop positive
    relationships and present a professional business
    image

21
Teamwork
  • You will be part of multi-level teams
  • There is team dependency. Dont overlook
    deadlines
  • Some members over control their territories
  • Learn your role in decision making

22
Use Effective Communication Skills
  • Verbal
  • Influence others
  • Telephone
  • Written
  • Say it before you write it
  • Short, Sweet to the Point
  • Company Format

23
Use Effective Communication Skills
  • Use the Least Formal Rule
  • The Cool Down Rule
  • Computer use watch the e-mail and internet

24
Making Mistakes Positive
  • Establish Preventive Procedures
  • Analyze Mistakes
  • Admit it Recommend Solutions
  • Maximize Effort
  • Change Preventive Procedures
  • Communicate to Management

25
The Ideal Business Image
  • Components of Business Image
  • Wardrobe
  • Accessories
  • Grooming
  • Imagining Success
  • Selecting Your Professional Image
  • Know the dress rules
  • Know what is appropriate
  • What is the company uniform?

26
Fundamental Techniques in Handling People
  • Don't criticize, condemn or complain
  • Give honest and sincere appreciation
  • Arouse in the other person an eager want

27
Be a Leader How to Change People Without Giving
Offense or Arousing Resentment
  • Begin with praise and honest appreciation
  • Call attention to people's mistakes indirectly
  • Talk about your own mistakes before criticizing
    the other person
  • Ask questions instead of giving direct orders
  • Let the other person save face
  • Praise the slightest improvement and praise every
    improvement. Be "hearty in your approbation and
    lavish in your praise."
  • Give the other person a fine reputation to live
    up to
  • Use encouragement. Make the fault seem easy to
    correct
  • Make the other person happy about doing the thing
    you suggest

28
All the Best ?
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