Bases of Influence

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Bases of Influence

• Referent
• Reward
• Coercive
• Legitimate/Position
• Expert
• Information
• Persuasive

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Conflict

• A disagreement between two connected persons

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Conflict Axioms

• Deal with conflict at the right time
• Absence of conflict can be harmful
• Excessive conflict can be harmful
• Conflict can be beneficial
• Eventual solution of problem
• Learn about needs/concerns of other
• Help avoid/resolve future conflict
• Strengthens relationships

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Conflict Types

• Content
• Relational
• Value
• Ego

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Negative ConflictBehaviors

• Blame not taking ownership
• Minimizing making light of belittling
• Redefinition changing the subject
• Non-negotiation refusal to discuss subject
• Manipulation using positive behavior
• Gunnysacking storing bringing up later
• Silencer physical response/crying
• Beltlining hitting below the belt
• Avoiding physical avoidance
• Force violence

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Positive ConflictBehaviors

• Become an active participant
• Use talk rather than force
• Enhance the self-esteem of the person you are
  arguing with
• Be supportive of the other person
• Focus as objectively as possible on the points of
  the disagreement dont attack the other person

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Bases of Influence

• Referent
• Reward
• Coercive
• Legitimate/Position
• Expert
• Information
• Persuasive

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Conflict

• A disagreement between two connected persons

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Conflict Axioms

• Deal with conflict at the right time
• Absence of conflict can be harmful
• Excessive conflict can be harmful
• Conflict can be beneficial
• Eventual solution of problem
• Learn about needs/concerns of other
• Help avoid/resolve future conflict
• Strengthens relationships

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Conflict Types

• Content
• Relational
• Value
• Ego

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Negative ConflictBehaviors

• Blame not taking ownership
• Minimizing making light of belittling
• Redefinition changing the subject
• Non-negotiation refusal to discuss subject
• Manipulation using positive behavior
• Gunnysacking storing bringing up later
• Silencer physical response/crying
• Beltlining hitting below the belt
• Avoiding physical avoidance
• Force violence

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Positive ConflictBehaviors

• Become an active participant
• Use talk rather than force
• Enhance the self-esteem of the person you are
  arguing with
• Be supportive of the other person
• Focus as objectively as possible on the points of
  the disagreement dont attack the other person