Ticket Training Tuesdays Marketing to Ticketholders

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Ticket Training Tuesdays Marketing to
Ticket-holders

• Serving as an Employment Network
• in the
• Ticket to Work and
• Self-Sufficiency Program

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Welcome

• Thank you for joining us for the
• EN Winter Training Series.
• We look forward to working together.

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Marketing Tools/Resources

• Ticket
• EN Directory
• Phone/Voicemail
• Website
• Notes field
• Contract Changes
• Beneficiary referral lists
• Ticket-holder orientations
• Working Ticket-holders/Success Stories
• Network with other area ENs, CBOs and agencies

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Tickets

• Post the Ticket in your office
• Gauge recognition from clients
• Screen for possible Ticket eligibility during
  intake

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EN Directory

• Check listing accuracy in EN Directory at
  www.yourtickettowork.com/endir
• Confirm via Annual Periodic Outcome Report
• Organized alphabetically
• ENs that serve only the state selected first
• ENs that serve multiple states (including the
  state selected)
• ENs that serve nationally
• Click on the chosen Employment Network provider
  name for additional contact and local office
  information

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Phone Number

• List toll-free number, if available
• Dedicate specific phone lines and voicemail
  messages
• Return messages promptly when possible

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Web site

• Post link to web site and specific page, if
  applicable
• Use website to gather intake information for
  possible IWP and Ticket assignment
• Direct users to other offices or partners for
  additional services

• Asian Rehabilitation Services www.asianrehab.org/t
  2w.html
• Challenge Industries www.aboutchallenge.org/newsit
  e/ticket_to_work.html
• Western MA Training Consortium www.theconsortiumwm
  tc.org/ticket_to_work.shtml
• Opportunity Services www.oppserv.org/ticket.html
• Vivian C. Hendricks and Associates
  www.hendricks.samsbiz.com/page/16ps7/Ticket_to_Wor
  k.html

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Notes Field

• Submit a text message (up to 270 characters) to
  appear under the organization name in the EN
  Directory and the list sent to Ticket-holders.
• Seen by Ticket-holders for the ENs main location
  and each of its individual locations (the same
  message will be used for both).
• Further define services, advertise the additional
  services, partners, or accomplishments
• MAXIMUS reserves the right to not post a request
  if it feels it is not representative of MAXIMUS
  or the Ticket to Work Program or may violate
  parts of the Ticket to Work Program rules and
  regulations

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Notes Field Examples

• Call the Location Nearest You
• By Appointment Only
• Offering Services Nationwide
• Serving Those with Developmental Disabilities
• Ticket-holders can visit our Web site at
  www.aaaemploymentnetwork.com for services,
  locations, and contact information
• Helping individuals with disabilities reach
  greater self-sufficiency by reducing their
  dependence on Social Security disability
  benefits.
• Successfully placed 15 people per month for 2004.

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Annual Periodic Outcome Report

• Contractual requirement
• Prepared by MAXIMUS and sent to all ENs/VRs in
  January
• Outcomes achieved by ENs/VRs with respect to
  services offered to beneficiaries
• Carefully review the report and update incorrect
  information as instructed  
• Includes number of Tickets accepted, number of
  placements and industries
• Required to make the APOR available to all
  Ticket-holders servedgreat marketing tool!

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Contract Changes

• Send request in writing (email, fax, mail)
• Use EN Contract Change form on www.yourtickettowor
  k.com
• Request should be as specific as possible
  (changes to one location or all, names and
  titles, phone, address, etc).
• Request must originate from signatory authority,
  primary contract contact or authorized negotiators

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Beneficiary Referral Lists

• Available only to approved ENs and VR agencies
• Includes only beneficiaries with impairments
  served by the EN within designated service
  location
• Identify current Ticket-eligible clients and
  attract new Ticket-holders
• To request list, visit http//www.yourtickettowork
  .com/benerefer

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Beneficiary Referral Lists

• Mailed monthly via CD
• Includes the name, address, and phone number of
  the beneficiary or legal guardian/representative
  payee.
• Provided in a comma delimited flat file format
• Can be imported into an application such as a
  spreadsheet or database depending on your needs

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Beneficiary Referral Lists and Marketing

• Organize list by name, zip code, etc.
• Invite clients to attend orientations, events
• Announce job opportunities, job fairs
• Send marketing materials
• Conduct phone campaigns

• Alpha One
• Central Region WIB
• Cass Valley Enterprises
• Deaf Service Bureau of West Central Florida
• First Coast Workforce Development
• Full Employment Council
• InspiriTec
• Imperial County Office of Employment Training
• Pueblo of Jemez Vocational Rehab Project

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Points to Consider

• Send letter
• Send postcard/brochure
• Disability-specific
• Returned mail

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Beneficiary Referral Lists

• Protect the privacy and confidentiality of
  beneficiary information
• Social Security Administration, Privacy Act
  requirements, applicable Federal law, and
  regulations and procedures governing the Ticket
  to Work Program
• Specifically in the statement of work (sections 5
  and 6) of both the EN contract request for
  proposal and individual EN contract.
• Contractually obligated to abide by these rules
  and to ensure that employees with access to
  confidential beneficiary information understand
  them as well.

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Ticket-holder Orientations

• Host weekly or monthly
• Invite WIPAs and employers, working
  Ticket-holders
• Allows larger number of Ticket-holders to
  self-screen
• Recognize privacy concerns

• Gulfstream Goodwill
• Hope Haven
• Wayne County Action Program, Inc.
• JobStarts, Inc.
• TE Placement Services

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Working Ticket-holders

• Provide encouragement and positive examples
• Serve as peer counselors, intake coordinators,
  job coaches, job developers
• Create beneficiary success stories (with
  appropriate permission)
• Use for newspaper and other media coverage

• A Ticket to Success
• Cass Valley Enterprises
• Gulfstream Goodwill
• The Employment Alliance
• Pueblo of Jemez
• Western Massachusetts Training Consortium

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Networking

• Referrals to and from other ENs, CBOs, agencies
• Referrals from other programs in organization
• Referrals from employees
• Partnerships
• Complementary services

• A Ticket to Success
• ARG
• Basic Enterprise
• Cass Valley Enterprises
• Challenge Industries
• Gulfstream Goodwill
• The Enterprising Kitchen

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Contact Us

• MAXIMUS Ticket to Work
• 1-866-968-7842 Toll Free
• 1-866-833-2967 TDD
• www.yourtickettowork.com
• ENOperations_at_yourtickettowork.com

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Questions?