Wireless Voice Solutions Winter, 2005

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Wireless Voice SolutionsWinter, 2005

• John Whyte
• Platforms Marketing

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Voice Mobility Accelerate Efficiency and
Decision Velocity

• Quick access to critical information / decision
  makers
• Improve customer / client satisfaction
• Push-to-talk functionality for group
  communication
• Corded voice quality throughout the facility
• Supports advanced desk phone features
• Ease of use with minimal training
• Durable handsets designed for the application
• No service contract or per minute charges

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One Wireless Network for Data and Voice

• Explosion of Wi-Fi means secure, attractively
  priced, commonly
• available, wide device support for data and now
  voice
• Leverage your Wi-Fi network
• Standards based
• Lower deployment cost
• Simpler management
• Common security
• Campus wide deployment
• Multi-site
• Support thousands of users

Public Hotspots
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Large Enterprise
SME
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5
Access Point Shipments (Millions)
4
3
2
1
0
2002
2003
2004
2005
2006
2006
Source Gartner Group
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Application Call Center

• Business Impact
• Better customer service
• Increased productivity
• Benefits
• Allows mobility within the call center
• Agents and supervisors are more accessible
• Calls are completed with less hold time
• Reduces costly call backs with access to
  managers
• Service technicians can move to lab areas without
  putting callers on hold

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Application Distribution Centers

• Business Impact
• Improve efficiency
• Streamline internal processes
• Benefits
• Timely communications ensure on-time shipment
• Locate people quickly in large facilities
• Group call capability with push-to-talk feature
• Managers contacted immediately for on the spot
  decisions
• Stay in close contact with buyers and vendors

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Application K-12 Education

• Education Impact
• Promote student achievement and success
• Create a safe and effective learning environment
• Raise parent involvement
• Benefits
• Increased school safety
• Improved classroom management
• Increased teacher retention
• High quality communication with guaranteed
  coverage

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Application Financial Services

• Business Impact
• Reliable communication is mission critical
• High risk factors requires real-time
  communication
• Fast-paced environment needs quick response
• Benefits
• Immediate access to information
• React instantly to changing market factors
• Constant access to clients never miss a call

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Application Healthcare

• Business Impact
• Improve patient care
• Retain critical nursing staff
• Increase patient satisfaction
• Benefits
• Eliminate paging delays between nurses and
  physicians
• Quieter environment with reduced overhead paging
• Text-messaging integration with nurse call and
  patient monitoring systems

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Application Higher Education

• Business Impact
• Improve communication between organizations
• Maximize resource utilization
• Increase campus security
• Do more with less
• Benefits
• Facilitate and streamline campus operations
• Scalable architecture simplifies expansion and
  growth
• Integration with wireless LAN infrastructure

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Application Hospitality

• Business Impact
• Increase customer service
• Retain and attract new business
• Competitive advantage
• Benefits
• Hotel employees react immediately to requests
  from guests and meeting planners
• Enhanced hotel safety and loss prevention
• Improve workplace communication and processes
• Push-to-talk available for specific user groups

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Application Manufacturing

• Business Impact
• Increase productivity
• Decrease downtime
• Improve bottom line
• Benefits
• Maximize uptime by eliminating communication
  delays
• Problems resolved quickly and decisions made on
  the spot
• Eliminate noisy overhead paging
• Guaranteed coverage throughout the plant

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Application Retail

• Business impact
• Raise customer service levels
• Increase store productivity
• Competitive advantage
• Benefits
• More responsive to customers
• Callers spend less time on hold
• Managers are always accessible
• Eliminate overhead paging for a better shopping
  environment

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Anywhere Enterprise Connectivity
Mobile Devices
WiFi
Café
Laptops
IP-PBX
VPN
Teleworker
Hotel Room
Multimedia
Working from Home
Working from Office
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Mitel SpectraLink Wireless Telephone Solution

• Best-in-class solutions
• Market leader
• SpectraLink is focused 100 percent on wireless
  telephones
• Mitel experience Third Generation Wireless
  Offering
• Seamless IP-PBX wireless integration Mitel 3300
  Integrated Communications Platform (ICP) and
  Mitel SX-200 Integrated Communications Platform
  (ICP)

Advanced desk phone functionality in a mobile
handset
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SpectraLink NetLink Handset Portfolio
NetLink e340
NetLink i640

• Choice of two IP phones
• Mitel 5220 IP Phone based feature set
• Multi-line
• Optional text messaging
• Push-to-talk on NetLink i640
• Vibrate / Ring
• Durable
• Exceptional voice quality

• Lightweight 4 oz handset
• designed for general
• enterprise applications

Durable 6 oz handset designed for healthcare,
retail, and industrial applications
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Convenient Day-to-Day Usability

• Access
• Use phonebook to dial other employees
• Softkey interface
• Natural / easy to learn
• Harness the power of the corporate PBX
• One button transfer of calls to / from your desk
  phone
• Using the multi-line feature
• When your desk phone rings your mobile set also
  rings
• Take a call while you roam through the building /
  campus
• Transfer to your desk phone when you reach your
  desk
• One button press on your mobile, one press on
  your desktop telephone

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Advanced Capabilities (optional)

• Employ the power of ACD
• Mobile phone can participate as a call center
  device
• Agents and supervisors are more accessible
• Hotdesking
• No need to dedicate a phone to an individual user
• User selects any available phone and enters ID
  to personalize
• Speech recognition for even greater flexibility
• Speak name of contact to dial
• Integrate organizational processes using speech

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NetLink i640 Push-to-Talk Feature

• Eight independent channels
• User selects one channel
• No limit to number of users on a channel
• No user intervention to switch between telephone
  and PTT modes
• PTT broadcasts through speaker
• Incoming calls ring normally
• Discreet tone indicates PTT broadcast during
  telephone call
• Utilizes wireless LAN network
• PTT broadcasted through wireless LAN access
  points
• Same coverage as telephone mode

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Optional Event Notification, Tracking, Escalation
and Reporting

• Text messaging and external system integrations
• Real-time, two-way interaction between handset
  and software
• Handset acts like a basic terminal
• Available Function
• Ring handset
• Write text to handset display
• Activate display icons
• Read user key presses
• Place phone line on- or off-hook
• Dial digits

1-Directory
Alert-Door ajar
2-Text Messages
_________
2nd floor N Hall
_ _ _ _ _ _ _ _ _
1 cancel alarm
2 escalate
_ _ _ _ _ _ _ _ _
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Application Integration

• Harness the full power of mobility by integrating
  your organizations processes with your mobile
  workforce
• Complementary applications maximize your wireless
  investment
• Alarms, alerts, security, nurse-call,
  manufacturing processes
• Facilities management, public safety
• Lower costs, improve security and efficiency

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Straight-forward Deployment

• Add SpectraLink handsets, an SVP appliance and
  AP to a Mitel ICP
• Common Wi-Fi AP infrastructure for both voice and
  data

Wireless Phone
PSTN
Access Point
Mobile Computing Devices
3300 ICP or SX-200 ICP
WAN
SVP Appliance (wireless QOS)
Access Point
IP Phones
Wireless Phone
Access Point must be SVP compatible. Chose from
over 30 different supported APs
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Deployment Option for Legacy Platforms

• Add wireless voice to legacy platforms using a
  Mitel ICP as a gateway

PSTN
QSIG
3300 ICP
LAN
AvayaDefinity
DPNSS
DPNSS
Siemens Realitis
Ericsson MD110
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Wi-Fi Enterprise Resiliency
PSTN

• 3300 ICPs dedicated as gateways
• Resilient to the 3300 ICPs

• 3300 ICPs as redundant call processing servers

LAN

• Support LAN/WAN resiliency
• Failover and call survivability is provided to IP
  end-points
• Single point of failure is now last layer 2 switch

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Mitel Gives You Infrastructure Choice

• Ability to build the infrastructure that best
  satisfies your needs
• Options to deploy mesh, outdoor, campus scale or
  metro scale technologies
• Over 30 supported access points from vendors
  including

Logos are trademarks of their respective
corporations.
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Summary

• Mobility accelerates efficiency and decision
  velocity
• Improved client service / satisfaction
• Leverage investment in Wi-Fi for one common voice
  / data infrastructure
• Rugged, feature-rich handsets enhanced by
  application integration
• Easy deployment options
• Infrastructure choice and investment protection

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Thank you
John Whyte Global Marketing Manager,
Wireless john_whyte_at_mitel.com
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NetLink Handset Accessories
e340 Belt Clip
i640 Belt Clip
Desktop Charger
Over-the-ear Headset
Noise-Canceling Headset
i640 Gang Charger
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Recommended Wi-Fi Resources

• Standards and certification
• Wi-Fi Alliance (www.wi-fi.com)
• IEEE 802.11 (grouper.ieee.org/groups/802/11/)
• Online references
• Wi-Fi Planet (www.wifiplanet.com)
• InfoWorld (www.infoworld.com)
• Mobile Computing
• Network World (www.nwfusion.com)
• Wireless in the Enterprise
• Mobile Computing
• Unstrung (www.unstrung.com)