Connect to Lifeline and Save

1
Connect to Lifelineand Save

• Discounted Lifeline Telephone Service Helps
  Low-Income Californians

2
Welcome

• Participants will learn
• Benefits available through Lifeline
• Who is eligible how to apply
• How to continue to participate
• Where to find more information

3
Whats in your folder?

• Connect to Lifeline Save brochure
• Leaders Guide - QA format
• Activities / Sample forms
• Powerpoint presentation handout

4
Expectations Activity

• Your name
• Your agency title
• What you hope to get out of this seminar today

5
Universal Lifeline Telephone Service

• What are some of the reasons you may need phone
  service at home?

6
Features Benefits

• As a Lifeline participant you can save
• Over 50 off of local phone service
• Also other great benefits

7
Features Benefits

• Service connection discount
• Start service for 10 or half of regular fee
• Does not cover outlet / jack
• Landlord responsibility

8
Features Benefits

• Service conversion discount
• Make changes to plan for 10
• Regular residential to Lifeline

9
Features Benefits

• Flat rate local telephone discount
• Unlimited local calls for 5.47 per month or half
  the phone companys regular residential flat-rate
  local service, whichever is lower
• Optional services - no discount
• Subscriber Line Charge is waived
• Lifeline customers do not have to pay this
  federal fee

10
Features Benefits

• Measured local service discount
• Up to 60 local calls per month for 2.91 per
  month
• Additional local calls (more than 60 per month)
  cost 8 each

11
Features Benefits

• Installment Plans for connection conversion
  fees
• Option to pay fees up to 12 months
• No interest
• Check with carrier

12
Features Benefits

• Hearing impaired - 2nd connection
• Household eligible for Lifeline
• Disabled person in home uses a TTY
• If TTY not issued by Deaf Disabled
  Telecommunications Program (DDTP)
• Need medical certificate

13
Features Benefits

• Free toll blocking
• Prevents long distance or local toll calls
• Receive long distance calls call toll free
  numbers
• Protection
• Prepaid telephone cards

14
Lifeline eligibility

• Lifeline new application criteria
• Public assistance program
• Household income limits
• Lifeline connection in primary home
• Not a dependent on anothers tax income return

15
Am I eligible for Lifeline?

• Review Lifeline questionnaire
• See page 19 in your training guide

16
BREAK!

• Lets take a 10 minute stretch break

17
Connect to Lifeline Save

• Depending on the discount, what could a family do
  with the money saved by being a Lifeline
  participant?

18
Lifeline enrollment

• Contact your telephone company, or
• Call 866-272-0349 (English)
• Call 866-272-0350 (Spanish)
• Go online www.californialifeline.com
• Enrollment subject to approval
• Existing non-Lifeline telephone service
• New telephone service

19
Lifeline Help Number

• Toll free 877.858.7463
• TTY 888.858.7889

20
Lifeline verification

• Yearly request
• CA Lifeline verification form
• Must complete program or income based section
• Located in the back of your training guide

21
Activity

• Break into small groups
• What to know about being a Lifeline customer -
  page 20
• Be ready to share findings

22
What if

• You were meeting with a client today, what other
  information would you need to answer their
  questions?

23
Wrap Up Evaluation

• Review Certification/Verification check list -
  page 21
• Did we meet your expectations

24
Thank you!

• Consumer Action - 800.999.7981
• www.consumer-action.org