Hitech training winning new recruits for tomorrows insurance world

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Hi-tech training - winning new recruits for
tomorrows insurance world

• Philip Condon FCII
• Deputy Managing Director
• Independent Insurance Company Limited

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Introducing Mystic Mike
Psychic Phil

• The only thing we know for certain, is that we
  dont know the future
• Were already breathless from the pace of change
• The pace is going to accelerate

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The five-year perspective

• Think back five years
• That is a generation in todays terms
• Five years hence is a lifetime

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The impact of e-

• Five years ago, we never used the _at_ symbol
• We never started words with e-
• We had never heard of a dot.com

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Assimilating change

• Our species is the ultimate adaptor
• We respond to change and make it work for us
• Change MUST be for the better, or why bother?

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The second industrial revolution

• We are privileged to live and work at this point
  in history
• We are experiencing an industrial revolution
• We have seen much, but there is much more to come

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Time is being squeezed

• Yesterdays leading edge is todays vapour trail
• Todays innovation is tomorrows junk
• Tomorrows normality will be todays wildest
  dreams

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Preparation is everything

• We CAN prepare for the unknown
• We MUST be receptive to change
• We NEED to attract retain the best people
• We HAVE no choice

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Insurance will endure

• Whatever happens, people will need insurance
• Insurance will remain a people business
• The quality of people will remain paramount

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People power in the e-economy

• Technology creates a level playing field
• Technology does not provide a sustainable
  competitive edge
• Technology must be used effectively
• Technology will enable new levels of knowledge
  and learning

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People power in the insurance industry

• The industry must be people-orientated
• We must focus on recruitment
• We must focus on training

THE WAR FOR TALENT
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Competition for people will be intense

• Insurance has no automatic right to the best
  people
• We need to attract the best people
• We need to retain the best people

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The old must embrace the new

• Existing attitudes need to change
• We must harness the power others have to offer
• We need to learn as well as teach

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The recruitment challenge

• Todays recruits have different ambitions and
  expectations
• Money is not the sole answer
• We need to offer challenge as well as reward

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Making insurance magical

• Never apologise for working in insurance
• It is a cornerstone of modern society
• It is full of challenge and opportunity

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The multi-discipline imperative

• We need recruits with a wide range of skills
• It is no longer just underwriting and claims
• We must develop recruitment strategies accordingly

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Training for the future

• We need to teach recruits about insurance
• They need to know about our history
• So that they can shape our future

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So how will technology help this?

• Online learning
• 24 x 7 access to tutors and peers
• Artificial intelligence
• Virtual universities

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The hardest part is letting go

• The old ways are not the best
• We need to change
• The alternative is obsolescence
• e-xtinction

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Psychic Phils predictions

• 80 of all meetings will be virtual
• 90 of all transactions will be over the internet
• 100 of all employees will be e-literate
• People will still be important!

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Welcome to the future

• The e-genie is out of the bottle
• There is no turning the clock back
• Lets go forward together