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Office of Administration Enterprise Server Farm

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Upgrading from Windows 2000/IIS 5.0 to Windows 2003/IIS 6.0 ... Eliminates need for Citrix and Avocent specific client application ... – PowerPoint PPT presentation

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Title: Office of Administration Enterprise Server Farm


1
Office of AdministrationEnterprise Server Farm
  • March 2006 Briefing

2
Agenda
  • Server Refresh
  • Database update
  • MS SQL 2000 SP4
  • Veritas i3 DB tool
  • Oracle upgrade to 9.2.0.7
  • Livestats update
  • Hosting Solution Engine
  • DSView 3.0 upgrade
  • ESF general updates

3
Managed Services - Server Refresh
  • Vincent Cheong

4
Server Refresh
  • Background
  • Various hardware reaching end-of-life and
    warranty
  • Implementing new IBM hardware
  • Servers utilizing old ESF Base Build
  • Latest configuration standards
  • Upgrading from Windows 2000/IIS 5.0 to Windows
    2003/IIS 6.0
  • Better performance and security enhancements

5
Server Refresh
  • Phase I - DSF Only
  • Phase II - DSF with Custom Applications
  • Phase III Custom Web and Application Servers
  • Phase IV - Database Servers
  • Phase V - Active Directory

6
Server Refresh
  • Status of Phase I DSF Only
  • Migrated Portal, Governor, DLI, IES, DSF
    Training, etc.
  • Issues identified
  • DSF functionality, e.g. routing approval.
  • DSF - SQL Scheduled tasks, e.g. cut page
    (resolution identified and code being updated by
    Cimbrian)

7
Server Refresh
  • Schedule
  • Phase I Q4 2005/Q1 2006
  • Phase II Q2 2006
  • Phase III Q3 2006
  • Agency software compatibility sign off before Mar
    31st https//www.esftools.state.pa.us/SoftwareCo
    mpatibility/
  • Phase IV Q4 2006
  • Phase V Q4 2006

8
Database update
  • Eric Eyster

9
MS SQL 2000 SP4
  • All SQL servers upgraded successfully except the
    Enterprise SQL database cluster.
  • Estimated timeline for SQL Cluster
  • Staging - April 10th
  • Production April 23rd

10
Veritas i3 DB tool
  • Optimize SQL response time by proactively
    monitoring, analyzing, and tuning SQL Server
    environment
  • Provide a complete view of application
    performance by capturing, measuring, and
    correlating performance metrics
  • Timeline Q2

11
Oracle upgrade to 9.2.0.7
  • Background 
  • Current Oracle version in ESF 9.2.0.5
  • Oracle released Critical Patch Updates
  • These patches are not supported for current
    version in ESF

12
Oracle upgrade to 9.2.0.7
  • Pending agencies and vendor sign off for
    application compatibility
  • Tentative schedule - Q2 2006
  • Staging upgrade
  • Agencies test and sign off
  • Production upgrade
  • Agencies test and sign off

13
Livestats update
  • Eric Eyster

14
Livestats Update
  • Some agencies reported errors with page and watch
    data
  • ESF Worked with DeepMetrix support to
    troubleshoot issue
  • Resolution and recommendation was to run the SQL
    database on the application server

15
Livestats Update
  • Completed and tested in staging
  • Completed in production
  • Currently testing with agencies
  • If you have any issues regarding data
    inconsistencies, please notify the ESF

16
Hosting solution Engine
  • Robb Ritchey

17
Hosting Solution Engine
  • What is HSE?
  • Web interface for managing Hardware load-balanced
    servers
  • Selectively suspend services to your web servers

18
Hosting Solution Engine
  • Benefits of HSE
  • Ability to perform server maintenance without
    affecting availability (Load balanced environment
    only)
  • Ability to stop and start services by the
    agencies
  • Provides real-time status of service health
  • Accessible 24/7
  • Only needed by Co-location customers

19
  • Hosting Solution Engine
  • Accessing HSE
  • https//hse.oaesf.state.pa.us
  • Login with CWOPA credentials
  • Available only from MAN or via Dialup/VPN

20
Hosting Solution Engine
  • Activate Real Activate and suspend services at
    the server level
  • Activate Virtual Activate and suspend services
    for all servers associated with a Virtual IP

21
Hosting Solution Engine
  • Services can be activated or suspended on the fly
  • No traffic is sent to services having a weight of
    0

22
Hosting Solution Engine
  • Clear Connections must be checked in order to
    delete existing connections to the server.

23
Hosting Solution Engine
  • Real Time Stats will poll the load-balancer for
    live status information. This can be useful as
    the HSE only updates periodically every 30 secs

24
Hosting Solution Engine
  • Agency Next Steps
  • Create CWOPA group(s)
  • Format AA-HSE_XXXXX
  • Create ticket with ESF Technical Ops Team
  • Request latest version of Co-location Doc
  • Update ESF Co-location Document
  • New Template _at_ http//www.oit.state.pa.us/esf/cwp/
    view.asp?a1q182423esfNav8041
  • Submit updated doc for HSE Access

25
DSView 3.0 Upgrade
  • Matt Wentling

26
DSView 3.0 Upgrade
  • V3.0 Features
  • New User Interface
  • Hub and spoke server architecture for redundancy
  • Exit macros log out or lock each user when a
    session window is closed
  • Email notifications when selected events occur

27
DSView 3.0 Upgrade
  • Impact to Customers
  • Web browser interface
  • Eliminates need for Citrix and Avocent specific
    client application
  • Higher color resolution and faster screen scans
    to improve speed
  • More intuitive interface
  • Available from MAN or via Dialup/VPN
  • Only affects Co-location customers
  • Tentative Schedule Q2 2006

28
DSView 3.0 Upgrade Demo
29
ESF General Updates
  • Steve Dunn

30
ESF General Updates
  • Crystal Enterprise Upgrade
  • Upgrade from CE ver 10 to CE ver 11
  • CE10 support ends in June 8, 2007
  • CR10 support ends Jan.7, 2007
  • Migrate before end of life to avoid support
    issues
  • Tentative schedule Q4 2006

31
ESF General Updates
  • Enterprise Portal
  • BEA Aqualogic Ver 6.0
  • Architecture implemented
  • Development, Staging, Production
  • Governance and ROE document in progress
  • Tentative Go-Live April 2006
  • Contact Mark Rogers (OA)

32
ESF General Updates
  • Interim Site Update
  • Disaster Recovery Plan
  • Committee established
  • ESF Managed Services
  • JNET
  • GIS
  • Exchange
  • Phased approach based on funding

33
ESF General Updates
  • Help Desk Process
  • Initiation
  • Remedy Ticket
  • Call Center (717) 506-1079 Option1
  • OA ESF Application Management Team (MS)
  • OA ESF Technical Operations Team (Co-lo)
  • Ticket Details
  • Detailed problem description
  • Valid Contact information
  • Phone and email
  • Ensure requestor is available for call back for
    urgent or high tickets.

34
ESF General Updates
  • Help Desk Process
  • Priorities
  • Urgent
  • Production Application unavailable
  • High
  • Critical Portions of Production Application
    unavailable
  • Medium
  • Minor issue not requiring immediate attention
  • Low
  • Question or Informational Request
  • Escalation
  • Timeframes and Contacts defined in Document
  • Process Document
  • http//www.oit.state.pa.us/esf/cwp/view.asp?a7Q
    125093esfNav

35
Resource Links
  • ESF Web Site
  • http//www.oit.state.pa.us/esf
  • Windows 2003 compatibility sign off
  • https//www.esftools.state.pa.us/SoftwareCompatibi
    lity
  • Help Desk
  • (717) 506-1079 Option 1
  • http//www.oit.state.pa.us/esf/cwp/view.asp?a7Q
    125093esfNav
  • HSE Reference Document
  • http//www.oit.state.pa.us/esf/lib/esf/hosting_sol
    ution_engine_usage_guide.pdf

36
Thank You!Questions?
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