1St ACT Interlending Workshop

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1St ACT Interlending Workshop

• 26th July 2005

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Kinetica Document Delivery

• Tips, Tricks Troubleshooting
• Q A
• Natasha Simons
• Karen Vinoles

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Q Why cant I get in to KDD?

• A Check the URL
• A Check your signon
• A Caching in your browser
• A Internet access

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Q My request has disappeared from KDD, where
has it gone?

• A End of rota reached
• A Complete status
• A Idle status
• A Archived

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Q Im trying to add a location to the rota but
cant seem to do it why?

• A Incorrect NUC
• A Non KDD member

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Q How can I suspend my location on KDD so that I
do not receive any requests whilst I am on leave?

• A Location, Edit Own, Suspension

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Q I want to request from CISTI and Infotrieve
through KDD. How do I do this?

• A Register first with KDD Admin

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Q I want to request an item that I could not
find when searching KDD e.g. an item from
Infotrieve. How do I create a request in KDD?

• A Requests, Create, Add to Rota

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Q I supplied an item to a library but before I
could action the request as shipped on KDD, the
requesting library has received it. Now I dont
have the shipped action available. How can I make
sure my library is paid for that request?

• A Check your Payments Service reports

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Q Who determines shipping charges on KDD?

• A The Supplying library

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Q Can KDD handle reciprocal ILL agreements?

• A Yes

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Q I would like to Complete my requests, how do I
do this?

• A Use the Complete button

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Q How do I notify other libraries of what my
librarys interlibrary loan and document delivery
supply services are?

• A The ILRS Directory
• http//www.nla.gov.au/ilrs/

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Q How can I ensure my Rush, Express and Priority
requests are attended to quickly?

• A The phone!

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Q Can I remove locations from the rota rather
than deleting them one at a time?

• A Bulk delete from the Rota screen

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Q Why is there a number is the charge units
field?

• A Not used in KDD
• A Delete the 0

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Q My librarys address/Ariel details have
changed. How can I update these details in KDD?

• A Location, Edit Own

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Q A library has requested a loan for an item
held at another of our campus libraries and it
will take a few days to arrive here for supply.
Should I respond in KDD with a message, a
conditional or an answer will supply?

• AConditional

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Q How do I cancel a request?

• A A request may be cancelled by a Requester if
  it has a Pending status only.

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Housekeeping and Etiquette
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ILRS

• Check and update the ILRS entry for your library
  regularly
• http//www.nla.gov.au/ilrs/

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Messages

• Respond to Messages
• Messages are used to alert a library to
  something new related to a request see Section
  11 of the KDD Manual

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Reports

• Run reports regularly
• A range of report are available to assist in
  managing ILL in KDD

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Standards

• National Resource Sharing Working Group
  Interlibrary Loan and Document Delivery
  Benchmarking Study
• http//www.nla.gov.au/initiatives/nrswg/benchmarki
  ng.html

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Manuals

• The KDD Manual and the Learn KDD Workbook are
  online
• http//www.nla.gov.au/kinetica/kineticadoc.htmlk
  dd

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We are here to help you!Kinetica Help Desk

• Ph 1800 026 166
• Email kinetica_at_nla.gov.au
• Fax [phone]

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Feedback Questions