TDS AG IT Outsourcing

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TDS AG IT Outsourcing
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TDS The global mid-market player for your IT
and HR needs
TDS

• TDS provides IT outsourcing, HR services and
  software, and IT and SAP consulting.
• We have approx. 900 staff employed at over 20
  sites, and posted revenues of 92 million in
  2006.
• We are a flexible, reliable partner, and respond
  quickly to your specific needs.

Fujitsu Services

• TDS is part of Fujitsu Services, a European IT
  service provider and member of the Fujitsu Group.
• Fujitsu is the worlds third largest IT service
  provider.
• Together, we employ around 1,800 staff in
  Germany, Austria and Switzerland.

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Our portfolio of services Comprehensive,
expert, one-stop solutions
IT and SAP consulting services
BPO for Human Resources

• Leading SAP System House(SAP Channel Gold
  Partner)
• End-to-end ECM solutions
• modus document managementsystem

• Germanys market leader for payroll accounting
  with over 700,000 transactions every month
• HR administration, e.g. management of staff
  records

• SAP packaged solutions at fixed prices
• HR software god-Personal and dsoftware
• Industry-specific solutions based on SAP
  technology

• Certified data centers
• State-of-the-art security
• Application management
• Operation of customer systems

IT/industry-specific solutions
IT outsourcing
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Aligning corporate goals with IT goals
Corporate goals
IT goals

• Long-term, enterprise-wide enhancement of
  business processes
• Promotion of user satisfaction
• Positioning of IT as process and technology
  driver
• Delivery of measurable, professional, competitive
  IT services
• Cost savings

• Competitiveness
• Growth
• Streamlined processes
• Cost savings
• Strategic investments/ projects
• Attractive portfolio
• Concentration on core business
• Customer loyalty

IT strategy
IT organizations have to boost the productivity
of business processes, ensuring the companys
long-term competitiveness. And this calls for an
effective strategy.

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Core competencies business-process view
Reducing the volume of in-house manufacturing
makes for streamlined processes and lower costs.

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IT core competencies business-process view
IT Outsourcing frees up valuable resources,
allowing you to focus on your core competencies.

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The tasks of operational information technology
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TDS services Data-center operations

• Provision of data-center infrastructure
• Provision and operation of core systems (e.g.
  SAP)
• Monitoring of system availability
• Proactive troubleshooting
• SAP basis administration
• Performance optimization
• Disaster-recovery plans
• Storage on demand

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Applicationdevelopment
Data center
ServiceDesk
Distributed environment
Networks and security
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TDS services Operation of distributed
environment
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• Procurement, installation, operation and
  maintenance of clients
• Standardization of client/server environment
• Asset management
• Installation and operation of infrastructure
  servers (e-mail, file, print, fax, etc.)
• On-site support
• Software distribution/management

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Applicationdevelopment
Data center
ServiceDesk
Distributed environment
Networks and security
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TDS services Operation of networks and security

• Connection of customer sites to TDS data centers
• Establishment and management of international
  WANs
• Secure application access for mobile users
• Firewall services
• Web application security
• Intrusion detection systems
• Secure Internet access
• Load-balancing systems
• VPN connectivity
• Virus scanning
• LAN management

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Applicationdevelopment
Data center
ServiceDesk
Distributed environment
Networks and security
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TDS services Application development and support

• Implementation projects
• Standard software and custom solutions
• Migrations
• Enhancement of functionality
• Maintenance
• Application support
• Support for problem resolution
• Application optimization

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Applicationdevelopment
Data center
ServiceDesk
Distributed systems
Networks and security
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TDSs outsourcing modules
IT Outsourcing
Business model
Application
From requirements-driven outsourcing of
individual components to outsourcingof the
entire IT environment
IT strategy
Operation
IT
Infrastructure
SelectiveOutsourcing
ITOutsourcing
Business ProcessOutsourcing
Remote Systems Management
ApplicationHosting
Application Management
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Reasons for outsourcing your goals are our goals
The end-to-end approach and outsourcing
expertise are strong arguments in TDSs favor. We
now receive one-stop services, including SAP
outsourcing, SAP consulting, and operation of the
process data capture system.
The main reasons we opted for TDS were their
knowledge of the chemical industry, and their
understanding of midsize enterprises needs.
One-stop access to all services relating to SAP
was a further key factor.
Bernd Holzhauer, Managing Director and CFO at Dr.
Th. Böhme KG
Herbert Binus, Head of IT at Konrad Hornschuch
AG
TDS is a highly professional outsourcer, a
partner who not only fully understands our
requirements, but also has the corresponding
skills to fulfill them.
For us, the fact that TDS is close at hand,
and we have direct, personal contact is very
important. These factors and the company's
comprehensive SAP expertise were decisive.
Günter Weinrauch, Vice President of Information
Management at Premiere
Roland H. Gosebruch, former CIO at ESCADA AG
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Selected reference customers
SelectiveOutsourcing
ITOutsourcing
Remote Systems Management
ApplicationHosting

Application Management
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Value-added of partnership with TDS
Security
Technical level
Process level
Cost level

• Certified data-center security
• Protection against external attacks
• Reliable backup/recovery mechanisms

• Protection of sensitive corporate data
• IT operations not dependent on individuals
• Compliance with statutory requirements

• No capital investment in IT
• Highly skilled employees not burdened with
  routine tasks
• Clearly defined responsibilities and guarantees

Quality/Flexibility
Technical level
Process level
Cost level

• High systems and application availability
• Requirements-driven solutions
• Scalability (capacity for peak loads)
• TDS technology management

• Constant availability and high performance of
  systems and applications
• Increased productivity through clearly defined,
  guaranteed uptime

• Maximum cost transparency
• Monitoring of service levels (SLA management)
• Cost savings through scalable services in line
  with real-world requirements

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Why TDS?
Company
Expertise
Outstanding quality

• Partner for midsize companies and large
  corporations
• A leader in the midmarket
• Stock-market-listed
• Strong IT partnerships

• SAP Channel Partner Gold
• TDS is one of Germanysleading SAP IT service
  providers
• Established governance model
• Best practices (ITIL)

• RAAD survey High satis-faction among SAP users
• IT baseline Protection Certificate from the
  German Federal IT Security Office (BSI), DIN ISO
  90012000,
• cGMP validation

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Service transparency
Data-center skills
HR/BPO knowledge

• Online access to SLA compliance metrics
• Service level reporting
• End-to-end security systems and concepts

• 30-year track record of data-center operation
• 20 years experience of SAP application
  management
• 35-year history of HR services provision
• Flexible pricing models

• Market leader for end-to-end HR services
• TDS manages HR master data for over 700,000
  employees
• Over 600 customer projects

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Ready to take the next step?
Weeks
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Activity
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Analysis of current situation
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Requirements analysis/workshops
Gap analysis
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Price information
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Due diligence
Make or buy?
Quote phase
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Drafting and signing of contract
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Transition/pilot ((??)) operations
VII
Migration/optimization
VIII
Ongoing operations
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Lets talk about your challenges and your goals...

• TDS AG
• Phone [phone]
• info_at_tds.de
• www.tds.de

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Backup slides
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Business model
IT strategy
Corporate strategy
Information technology
Applications
Operation
Infrastructure
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The role of IT within the enterprise
Cost center
Service center
Profit center
Investment center
The role of IT within the enterprise is primarily
determined by the extent to which business
processes depend on IT, and the contribution IT
makes to the value chain.

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Reference customers
Cost center
Service center
Profit center
Investment center
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Reasons for outsourcing your goals are our goals
The end-to-end approach and outsourcing
expertise are strong arguments in TDSs favor. We
now receive one-stop services, including SAP
outsourcing, SAP consulting, and operation of the
process data capture system.
Our core competency is not application hosting
or WAN operation. Our expertise is selecting
products, presenting them on TV, and distance
selling.
Norbert Paulus Vice President IT, Home Shopping
Europe AG
Cost center
Service center
Herbert Binus, Head of IT at Konrad Hornschuch AG
TDS is a highly professional outsourcer, a
partner who not only fully understands our
requirements, but also has the corresponding
skills to fulfill them.
Collaboration with TDS has reduced our
administrative overhead, allowing us to
concentrate our efforts on preparing to meet the
challenges of the future.
Profit center
Investment center
Jürgen Hien, Head of HR, norisbank AG
Roland H. Gosebruch, former CIO at ESCADA AG
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Security infrastructures

• Physical access controls/security mechanisms
• Double-door mantraps
• Video surveillance
• Door, window and wall alarm systems
• Redundant power supplies
• Virtual data-center tours
• Early-warning fire-detection system
• Gas extinguishing system
• Emergency drills

data center 3
data center 1 2
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Certification, validations and awards
IT Baseline Protection
GMP
DIN ISO90012000
Good ManufacturingPractice
BS 7799-2
Section 25a KWG (German Banking Law)
Audit of data-center security/safety
ISO 27001
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IT outsourcing
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IT outsourcing

• ISO 27001
• ISO 27001 is a new international information
  security management standard intended to replace
  BS 7799-2 and German IT Baseline Protection
  standard. In January 2006, TDSs IT Outsourcing
  division was the first German data center to be
  certified to this standard.
• Certification demonstrates the effective
  implementation of an effective information
  security management system to recognized
  standards.
• It shows that information and data are protected
  against threats to confidentiality, integrity and
  availability.

DQS GmbH, specialists in the certification of
management systems

• BS 7799-2
• BS 7799-2 is the British standard for information
  security management systems (ISMS). From early
  2006, it will be withdrawn by the British
  Standards Institute and replaced by ISO 27001.
• Prior to the changeover to ISO 27001, DQS
  certified TDS to BS 7799-2. Since the British
  standard is still internationally very well
  known, TDS will continue to operate this
  management system until the certification expires
  in 2008.

DQS GmbH, specialists in the certification of
management systems
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IT outsourcing

• Section 25a (1 and 2), KWG (German Banking Law)
• Pursuant to Section 25a of German Banking Law
  (KWG), banks and insurers must demonstrate that
  outsourcing does not lead to a reduction in
  standards of quality or the service provided.
• In order to comply with these standards, these
  companies internal auditors carry out audits at
  TDS, which always go smoothly, leading to no
  objections.

Audits by customers internal auditors

• Audit of data-center security/safety
• Insurance companies regularly commission
  independent experts to carry out audits of
  security/safety at TDS data centers, in order to
  identify risk for determining premiums. TDS has
  always achieved particularly good ratings.
• These audits are carried out by certified
  independent experts, paid for by the insurance
  companies.
• TDS has also achieved excellent results for its
  high-security facilities when inspected by
  auditors on behalf of TDS customers (e.g.
  compliance with Sarbanes-Oxley SAS 70).

Certified independent experts and auditors
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IT outsourcing
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IT outsourcing

• VDA 6.2
• German Association of the Automotive Industry
  (VDA) standard for service providers quality
  management systems.
• TDSs IT Outsourcing division is regularly
  audited by automotive component suppliers to VDA
  6.2, and has achieved the highest rating
  (category A).

German Association of the Automotive Industry
(QMC)

• ISO/TS 16949
• Harmonized standard for certification of
  automotive component suppliers QM systems,
  recognized by all automakers worldwide.
• The ISO/TS 16949 technical specification unites
  all previous/published requirements of the US and
  European automotive industry (formerly VDA 6.1,
  QS 9000, ISO 9001)
• TDSs IT Outsourcing division is regularly
  audited by automotive component suppliers in line
  with this standard, and has achieved an A rating.

German Association of the Automotive Industry
(QMC)
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IT Outsourcing

• Oracle Certified Partner
• TDS is one of Oracles leading partners in
  Germany and therefore has access to current
  Oracle products and information.
• TDS offers a comprehensive service portfolio
  (consulting, licensing, bidding for projects, and
  product information) for Oracle products and
  technologies.

Oracle
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Facts and figures on TDSs data centers

• And thats not all
• TDSs customers include nuclear power plants ?
  their data centers and staff are subject to
  corresponding security requirements and audits.
• Data centers comply with stringent security
  requirements of nuclear power industry
• Regular inspections by the relevant authorities
• All other customers automatically benefit from
  these extras.

3 Data centers in separate fire-protection zones
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1.800kVA Emergency power supply additional
back-up power supply
1,800kVA
800m² Floor area
800m²
2 High-security communications- and
disaster-proof zones
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gt 1,396 Servers in TDSs data centers
gt 2,000
gt 2.410 CPUs
gt 3,500
gt 4.816 GB Memory across all systems
gt 5,000 GB
gt 42 Central storage systems
gt 205 TB
gt 26.200 Centrally administered users
gt 30,000
Calls processed by CSC per year
gt 86,000
2 Providers of Internet connectivity via separate
links
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Data-center history

• 1975 Data-center services launched
• 1984 SAP R/2 services
• 1994 SAP R/3 services

• 1999 Two new data centers built
• 2002 ISO 90012000/cGMP validation
• 2002 Construction of third data center

... and around 240 highly skilled
application-hosting professionals

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Governance model
Steering committeeForum for ongoing dialogueat
senior management level
Strategiclevel
Customer logo
Change management, quality management, reporting,
escalation
Functionallevel
IT management/provider management
Sales/service management
Coordination/management of ongoing
projects/operations
Project mgmt.
TDS project and operationsteam
Project mgmt.
IT processes, application design
Customer support
End users
Operations mgmt.
Key users/appl mgmt.
Operationallevel