Cincinnati Aligning Forces for Quality

1
Cincinnati Aligning Forces for Quality

• Dave Palm
• President and COO
• National Speaking of Womens Health Foundation
• 625 Eden Park Drive, Suite 200
• Cincinnati, OH 45202
• 513.419.6570
• dpalm_at_speakingofwomenshealth.com
• www.speakingofwomenshealth.com
• Chair, Consumer Engagement Committee
• Cincinnati Aligning Forces for Quality

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Goals

• Project
• Be a leader in ambulatory chronic illness care
• Improve process for providing managing a
  quality focused primary care practice
• Provide educate community on importance of
  health care performance information to make
  active decisions about their health
  care-prioritizing diabetes care first - -
  QUALITY OF CARE and SELF-MANAGEMENT
• Consumer Engagement
• Provide easy to understand information on what
  quality of care is as well as provide accessible
  information on hospital practice data
• Educate patients on disease self-management
  physician/patient relationship building to ensure
  high quality results

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Consumer Insights

• Diagnosis
• surprise/inevitability, fear, denial, feeling
  overwhelmed
• Living with diabetes
• stigma/shame
• food/diet daily challenges
• crave social support info
• Diabetes care received
• inconsistent self care poorly informed about Rx.
  
• Unique challenges for un/underinsured
  prioritizing Rx/medical care and extending time
  between MD visits
• Quality
• Defined as MD who listens, spends time with me,
  shows caring by how they communicate (e.g. eye
  contact)
• Standard of Care Guidelines
• No awareness
• High level of interest in MD guidelines and self
  care checklist
• NCQA/ADA Physician Recognition
• No awareness
• MD/patient relationship more important

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Diabetes Footprints Campaign

• Knowledge is Power
• The key to success with diabetes is in your
  hands. The more you know, the better equipped you
  are to take charge of your diabetes.

• For Doctors Visits
• A checklist of tests recommended by the ADA, that
  doctors should do on a regular basis.
• A list of questions to ask your doctor, including
  topics such as medications, treatment options,
  what to expect physically and emotionally, diet
  exercise.
• A simple explanation of the meaning of the
  numbers on your test results.

• For Caring For Yourself
• A checklist of things you should monitor at home.
• An explanation of why these things are important.
• When you should and shouldnt be concerned.
• Diabetes Footprints Website for local resources
  including
• Classes for newly diagnosed
• Nutritionists
• Recipes and Meal plans
• Support Groups
• Link to the local ADA

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Why Consumer Advocates?

• Consumer advocates are trusted sources of
  information that work to align various resources
  for improved outcomes.
• Unique opportunities for contact with the public
  - health fairs, newsletters
• Reach populations traditional outreach may not -
  un/under-insured, unemployed, non-English
  speaking, different cultures