National Unsolicited InKind Donations Management Solution

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National Unsolicited In-Kind Donations Management
Solution

• User Training Manual

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National Unsolicited In-Kind Donations Management
Solution

• INDEX
• 1. Overview
• 2. Accessing the Aidmatrix Network
• 3. Using the Aidmatrix Network
• Donors
• Recipients
• 3. Support

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National Unsolicited In-Kind Donations Management
Solution

• Overview

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Aidmatrix Overview

• Our Mission is to mobilize the Right Aid to the
  Right People at the Right Time
• International nonprofit sponsored by the worlds
  leading technology corporations.
• Leverage world class solutions from the business
  world and apply them to the nonprofit community.
• Move over 1.5B
• Hundreds of offers daily
• 9,000 users
• Dallas, Houston, Wisconsin, Germany
• 6 continents
• 35,000 nonprofits

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Aidmatrix Believes in Partnership Corporations,
NGOs, Government

• National Association of Free Clinics
• Food Bank Associations
• Banco de Alimentos de Mexico
• Canadian Food Bank Association
• German Taelfn
• Latin American Food Bank Association
• Polish Association of Food Banks, RED Argentina
• Trussell Trust (UK)
• Oracle Sun Microsystems
• US Chamber of Commerce
• UN World Food Programme
• VOAD National, State and Regional

• Accenture
• Adventist Community Services
• Americas Second Harvest The Nations Food Bank
  Network
• EDS
• Habitat for Humanity
• Federal Emergency Management Agency (FEMA)
• FedExKinkos
• Global Foodbanking Network
• i2 Technologies
• International Federation of Red
  Cross/Crescent/Crystal Societies

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The Challenges Traditional Humanitarian Aid
Processing
Donors- Corp Individuals
End Relief Agencies
People in Need
States and Nonprofits
Inefficiencies
Manual Reporting Data re-entry Duplication of
effort data errors
Multiple phone calls faxing
Downtime Wait-time
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Donation Management Processes supported by
Aidmatrix
States and Nonprofits
Donors Corporations Individuals
End Relief Agencies
People in Need
Aidmatrix

• Right Aid to the Right People at the Right
  Time
• Donors dealt with efficiently and with respect
• Voluntary agencies receive more, quality help
• National States Emergency Response more
  effective

- Accountability - Visibility

• Transparency
• Quality

• Ease
• Speed

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Solution Set

• FEMA Donations Management
• Unsolicited Products and Unaffiliated Donors
• National Portal
• State Portal
• Call Center Database

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FEMAs Vision

• Leverage standard best practices
• Easy, user friendly
• Connect all
• elements of donations management
• all stakeholders
• Interface with existing technologies
• Real-time visibility
• Free to FEMA state local government and
  voluntary agency partners

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Framework for Public Private Partnership
Portal In Kind Donations
June 1st
States
NVOAD Members
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NVOAD State Rollout
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National EffortsLocal Action
National Portal
State Portal
State VOAD Members
Counties
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Potential Collaborative Approach - Donations
Management Information Sharing
States Exchange Among Themselves
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National Unsolicited In-Kind Donations Management
Solution

• Accessing the Aidmatrix Network

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1. Access the Site by visiting sandbox.aidmatrix
network.org/FEMA www.aidmatrixnetwork.org/fema/

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Click on the State Map or Menu to select where
you want To donate to.
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National Unsolicited In-Kind Donations Management
Solution

• Using the Site
• Public Donors

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Donors use this link to donate product
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Fill out all fields and click Submit Donation
Submit Donation
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Red asterisks will appear if information is
still needed
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Once the donation offers is completed, this
Thank You will be displayed.
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This button redirects you to the Donation Page
and leaves your Contact Information in order to
save time for multiple Donations.
This button redirects you to the Home Page
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National Unsolicited In-Kind Donations Management
Solution

• Using the Site
• Recipients

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The Non-Profit must first Login to the Donations
Management Portal
Login by Clicking Admin
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Non-Profits Enters Login Name and Password
If you forgot your password click here to
enter just your User name And a new password
will be sent to you
Click Login after Information is Entered
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Click here to view and accept donations offers.
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To View New Donations Scroll over Donation
Inbox And Click New Donations
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Click Here to Search donations
Click on Headers To Sort Columns
Non Profits can Sort and Search New Donations
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Non Profits can accept Donations
Click Here to Select a donation
Enter Quantity of Donation You would like to
Accept
Click to accept.
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Non Profits can decline Donations
Click Here to Select a donation
Press to decline.
Click to select reason
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After Clicking Details Information Appears Below
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After Clicking on Details of a Select Donation,
Click the Allocation Details Tab to display the
Allocation information below.
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View Accepted Donations
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After Clicking on Details of a Select Donation,
Click the Donation Details Tab to display the
Donation information below.
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After Clicking on Details of a Select Donation,
Click the Allocation Details Tab to display the
Allocation information below.
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After Clicking on Details of a Select Donation,
Click the Shipping Information Tab to
update Where to Ship the Donation.
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Select Donation, Click the Carrier Details Tab
to View Transportation Details.
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Non Profits can also decline a donation after
accepted.
Select donation.
Select reason,
Click Decline.
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To View Received Donations Scroll over Donation
Inbox And Click Received Donations
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To View Declined Donations Scroll over Donation
Inbox And Click Declined Donations
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Examine Donation Details
Create a Report By Date by scrolling Over
Reports and Clicking Donations by Date
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2
Examine Donation Details
Non Profits can Create a Report By Location by
scrolling Over Reports and Clicking Donations
by Location
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After Clicking on Details of a Select Donation,
Click the Tabs to display the Donation
Information below.
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Non Profits can Search Donations by Scrolling
Over Tools and Clicking Search Donations
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Non Profits can export their donor and donation
information to Excel
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Non Profits can Change their Password by
Scrolling over Profiles and Clicking Change
Password
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National Unsolicited In-Kind Donations Management
Solution

• Recipient Support

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Access Help
Support is available to donors via the Donor
Help Center. This is available via help on any
of the public, call center or private donor
pages. Additional Help Resources will be posted
here.
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Access Help
Support is available to Recipients via the Help
Center. This is available via help on any of
the Recipient pages. Additional Help Resources
will be posted here.
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Complete Contact Info
Select Portal
Select Severity
Enter Comments
Click Submit
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Key Points on Support

• User indicates portal / State which insures
  proper routing of the case.
• User indicates Severity
• User can escalate previously submitted case
• The more information provided, the quicker the
  issue can be solved.