Seven Principles for Successful Change* *Oliver, The Eagle and the Monk

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Seven Principles for Successful ChangeOliver,
The Eagle and the Monk

1. Worth
2. Trust
3. Empathy
4. Embrace Change
5. Unleash the Synergy
6. Champion/Master/ Sage
7. Liberate Decision Making

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Organizational Culture

• Culture can be defined as (a) a pattern of basic
  assumptions, (b) invented, discovered, or
  developed by a group,(c) as it learns to cope
  with its problems of external adaptation and
  internal integration, (d) that has worked well
  enough to be considered valid and, therefore (e)
  is to be taught to new members as the (f) correct
  way to perceive, think, and feel in relation to
  those problems.

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Organizational Culture

• Stability Clarity
• Direction Anxiety

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Why Change Programs Dont Produce Change

• The Fallacy of a Programmatic Change
• Individual Change Organizational Change
• 1. Teamwork
• 2. Commitment
• 3. Competencies
• Task Alignment
• 6 Steps to Effective Change

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A Framework for CoreProcess RedesignElements
of Successful Change

• Need for change
• Market demands
• Revenues
• Growth

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A Framework for CoreProcess RedesignElements
of Successful Change

• Leadership/Change Agent Relationship
• Vision
• Identify core process
• Strategies
• Outcomes (cost, services, quality)

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A Framework for CoreProcess RedesignElements
of Successful Change

• Data Collection
• Timetable
• Communication (interviews, questionnaires)
• Benchmarking

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A Framework for CoreProcess RedesignElements
of Successful Change

• Planning for Implementation
• Communicating Vision/Direction from
  Organization
• Engaging Others (teams, focus groups)

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A Framework for CoreProcess RedesignElements
of Successful Change

• Planning for Implementation
• Eliminate Obstacles/Drivers for change
• Short-term phases for implementation (with
  observable outcomes)
• controlling cost
• reducing variance
• enhancing customer quality