Understanding and Developing User Involvement in a Public Authority

1
Understanding and Developing User Involvement in
a Public Authority

• Jan Gulliksen and
• Elina Eriksson
• Uppsala University
• Dept. of Information Technology
• Human-Computer Interaction
• http//www.it.uu.se/research/hci

2
The Public Authority

• 500 employees
• Registering company information
• No governmental funding
• Mainframe, manual handling
• Development through IT-department
• User support

3
Computer-Supported Administrative Work and Health
Factors
4
The Workshop

• Discussing user involvement in IT-development
• 17 participants
• Defining words used during workshop

5
Problems

• General goals contradicts health and usability
  issues
• Lack of time
• Attitudes
• Tech-lingo
• User support or superman user?

6
Solutions

• User pool
• Man years in budget
• Education and Lobbyism
• Less formal specification

7
Future Work

• At this Public Authority
• The other Authorities