Repair Orders

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Repair Orders
Harlem Automotive Technology
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Writing a Repair Order

• Every vehicle brought into the shop should have a
  repair order written on it.
• This provides important information about the
  vehicle
• This can be thought of as a Contract for
  approved work to be performed

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Form
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Completing the Form
We need to look at each section of the form, one
at a time. While some things are obvious,
certain parts may confuse the novice Service
Writer. Lets see what we have
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Who is the Customer?
Joe Smith 12009 Happy Trail Hooten, Il 60000
Yes
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What is the Make Model and Year?
1999
Toyota Camry
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Other Information
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VIN Number?

• VIN number is given by the Manufacturer
• Consists of 17 digits, letters and numbers
• One of them is a check digit, so if you know the
  math involved, you can find phony VIN numbers
• These numbers help the technician find what is on
  the car, to better repair it
• More on this later

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VIN
1G3BR549BA6544511
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Mileage?
57000
CRITICAL!!!
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Labor Instructions
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Operator Number
Operator Number is YOUR assigned number, or
initials. Mine was 7. So they knew who to pay
(or, who to blame).
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Labor Instructions
Instructions on what you need to repair or
service. The first line is usually entered by
the Service Writer as instructions. After that
line, the Technician writes in his findings and
the repair.
Brake noise R/f
7 Pads are worn
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Order By
Order Written BY is very important. It tells
you who to see for more information.
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Charges for Labor
This area is for labor charges for the work,
usually entered by the Service Writer.
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Parts Used
This area identifies parts used in the repair.
You need to know How Many, Part Number and What
it is called, and how much it cost. The last
column
1 1202557 Brake Pad 29 99
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Part Cost (Wholesale)

• You would record what the part cost you. Why?

1 1202557 Brake Pad 29 99
15 55
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Estimate

• Most states require you to give an estimate for
  the work. The rule of thumb is, if it is 10
  over the estimate, they will not have to pay
  extra without an ok. This area is for obtaining
  additional oks.

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Authorization
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Total Cost
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Cover yourself
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Dont Forget!

• Keep a copy of the RO on file. Any complaints or
  additional work, in the future, a RECORD of what
  was done, Helps!

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• Q What should appear in a repair contract?
• A The repair contract, often called the repair
  order, is essential for getting a satisfactory
  repair job done on your car. The repair order
  describes the work to be done, and, once signed,
  creates a contract authorizing the mechanic to
  make the described repairs.
• The repair order should contain
• the make, model, and year of your car
• the repair date an accurate description of the
  problem
• a list of parts to be used and their charges the
  amount of labor estimated to be needed (time to
  be spent fixing your car)
• the rate to be charged, either per hour or the
  flat rate to do the work
• and your name, address, and telephone number.
• The mileage and repair date are important. They
  verify warranty terms and simplify service
  records. Also, your telephone number is critical
  should unexpected problems arise. If the mechanic
  cannot reach you, the mechanic has to decide
  whether or not to proceed, and you may have to
  live with the results of that decision.
• Note that in many states, if you do not sign the
  repair order, you do not have to pay for any
  services done by the mechanic.

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VIN Number
1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

• The first character vehicle identification number
  (VIN) serial number identifies the country from
  which the vehicle was manufactured. 
• Second vehicle identification number digit
  specifies the manufacturer. Audi (A), BMW (B),
  Buick (4), Cadillac (6), Chevrolet (1), Chrysler
  (C), Dodge (B), Ford (F), GM Canada (7), General
  Motors (G), Honda (H), Jaguar (A), Lincoln (L),
  Mercedes Benz (D), Mercury (M), Nissan (N),
  Oldsmobile (3), Pontiac (2 or 5), Plymouth (P),
  Saturn (8), Toyota (T), Volvo (V).

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More
1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

• Second vehicle identification number digit
  specifies the manufacturer. Audi (A), BMW (B),
  Buick (4), Cadillac (6), Chevrolet (1), Chrysler
  (C), Dodge (B), Ford (F), GM Canada (7), General
  Motors (G), Honda (H), Jaguar (A), Lincoln (L),
  Mercedes Benz (D), Mercury (M), Nissan (N),
  Oldsmobile (3), Pontiac (2 or 5), Plymouth (P),
  Saturn (8), Toyota (T), Volvo (V).

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1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

• Third vehicle identification number digit
  indicates the vehicle type or manufacturing
  division.

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1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7
Fourth through eighth vehicle identification
number digit reveals the vehicle features such as
body style, engine type, model, series, etc.
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1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

• The ninth vehicle identification number digit is
  a VIN accuracy check digit, verifying the
  previous VIN numbers. This is how the check digit
  works

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STEP 1Assign to each number in the VIN its
actual mathematical value and assign to each
letter the value specified for it in the
following chart ASSIGNED VALUESA1 G7 P7
X7B2 H8 R9 Y8C3 J1 S2
Z9D4 K2 T3E5 M3 U4F6 N4
V5  
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STEP 2Multiply the assigned value for each
character in the VIN by the position weight
factor specified in the following chart VIN
POSITION AND WEIGHT FACTOR 1st 8 10th
9 2nd 7 11th 8 3rd 6 12th 7 4th
5 13th 6 5th 4 14th 5 6th 3 15th
4 7th 2 16th 3 8th 10 17th 2 9th
check digit
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STEP 3Add the products from steps 1 and 2 and
divide the total by 11.   STEP 4The numerical
remainder is the check digit which would appear
in the 9th position in the VIN. If the remainder
is 10, then the letter "X" is used for the check
digit. 
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1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

• Tenth vehicle identification number digit tells
  the model year. 1988 (J), 1989 (K), 1990 (L),
  1991 (M), 1992 (N), 1993 (P), 1994 (R), 1995 (S),
  1996 (T), 199 7(V), 1998 (W), 1999 (X), 2000
  (Y)------2001(1), 2002 (2), 2003 (3)

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1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7
Eleventh vehicle identification number digit
reveals the assembly plant for the vehicle.
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1 G 1 J F 2 7 W 8 G J 1 7 8 2 2 7

• The twelfth to seventeenth vehicle identification
  number digits indicate the sequence of the
  vehicle for production as it rolled of the
  manufacturers assembly line.

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http//www.aftermarket.org/information/vin_decoder
/vin_decoder.asp
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Dats it!