Integration Communication Scorecard

1
Integration Communication Scorecard
Measures
Required Outcomes Measurement Method Actual Outcomes Rating
Efficiency of Channels 80 associates to access Integration News Portal on Intranet Integration News Portal Hit Count Report Internal Communication Survey Town Hall Survey 80 associates accessed Integration News Portal on Intranet 3
Effectiveness of Communication 70 associates to understand the overall Integration strategy Internal Communication Survey Town Hall Survey 7 out of 10 associates showed understanding 3
Impact on Behavior 2 increase in client satisfaction of their service team Current client satisfaction metrics Internal Communication Survey 2 increase in client satisfaction score 3
Business Impact 3 increase per year in sales Current sales report metrics 1 increase in one month 4
Mean Score 3.25
Aspects
Rating Scale 1- Did not meet required outcome 2-
Marginally met required outcome 3- Met required
outcome 4- Exceeded required outcome 5- Far
exceeded required outcome