Creating an Enjoyable Workplace through People Involvement

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Creating an Enjoyable Workplace through People
Involvement

• At 6th ANQ Congress, Bangkok
• By Janak Mehta
• Vice Chairperson - ANQ
• Former President - ISQ
• Chairman Managing Director TQMI T4T

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Improvement in QUALITY OF HUMAN LIFE

• Contributing to Prosperity
• in terms of

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Total Human Potential (THP)
Physical Comfort
Emotional Satisfaction
Intellectual Growth
Self Actualization
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What Are Management Expectations?

• From employees
• To do their job as defined
• To achieve the objectives as defined
• To maintain discipline decorum by following the
  rules regulations
• To do their best contribute to improvements

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What Are Employee Expectations?

In order to do his job well Employees expect 1.
To know what is expected of them in terms of
production, quality, delivery and cost 2. To
provide them the resources to do their work to
meet stated expectations - machines that are
capable - material as specified and on time -
work environment that is safe, orderly clean -
methods that detail how should they do their
work - training to do their job consistently well
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What Are Employee Expectations?

3. Feedback on their performance preferably
continuously in real time. To provide measurement
system to measure the output and the process 4.
To provide them the knowledge and skill to -
correct the process in case it goes out of
control - improve the process to prevent out of
control situation - improve the process to
do better than the plan
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What Are Employee Expectations?
5. Respect from bosses and pears 6. Participation
in the activities that impact his work. For
example standardization and improvement of his
work processes 7. Responsibility empowerment to
manage his process 8. Opportunity to suggest
improvements 9. Recognition reward for his
performance
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Are These Expectations Of The Employees
From The Management Fair and
Reasonable?
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If So! How Well Do We Fulfill These Expectations?
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Factors Contributing to Harnessing THP
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Work Environment That Provides For

• Physical comfort
• Orderly
• Clean
• Healthy
• Safe

• Emotional satisfaction
• Respect
• Trust Harmony
• Transparency
• Autonomy

• Self Actualization
• Self Mutual development
• Contribution to the customer
• Contribution to the society

• Intellectual growth
• Learning opportunities
• Continuous improvement
• Job enlargement
• Career growth

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How Successful Companies Fulfill These
Obligations ?

• Following approaches are commonly used
• Orderliness Cleanliness through 5-S
• Daily Work Management (DWM)
• Employee Involvement through Suggestion Schemes,
  QC Circles (QCC) Autonomous Maintenance
• Improvement Management

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ORDERLINESS / CLEANLINESS THROUGH 5 S
Leads To Self Discipline
Before
After
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5 S
5S is a philosophy, a way of life that one
practices all the time every day. It involves
everyone in the organisation.
Purpose 5S is considered as the
Foundation of Improvement Activities and its
purpose is to involve the workforce in creating a
safe, hygienic, satisfying and pleasant work
environment.
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DAILY WORK MANAGEMENT
Leads To Consistency
Check by Meeting, Conferences, or Committee
Check by Communication with subordinates, Senior
staffs, related Department
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Daily Work Management

DWM is a systematic method of performing all
routine (daily) work and activities in a
standardized way to consistently and efficiently
achieve the aims and objective of the
process/department. This covers maintenance of
the current status and also making incremental
improvements.
Purpose is to involve people in creating a work
environment that provides transparency, harmony
and autonomy to carry out ones work in a
disciplined manner to consistently and
efficiently achieve the agreed objectives
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DWM - Objectives

• To satisfy internal and external customers by
  providing outputs that consistently meet their
  requirements in terms of quality and always on
  time.
• To provide these outputs efficiently at a cost
  that is within the budget.
• To ensure consistency of daily/routine work
  creating pleasant and safe work environment
• To provide autonomy to people working on the
  process for respect and dignity
• To continuously develop people capability.

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PEOPLE INVOLVEMENT
Leads To Capability Motivation
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People Involvement
Total involvement of people covering the
physical, emotional and intellectual aspects in
the work of the company in terms
of - Participation in designing processes
which impact them - Participation in
standardisation. - Participatio
n in improvement activities.
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People Involvement

• Effectively using approaches like
• Suggestion Schemes
• QC Circles
• Autonomous Maintenance

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People Involvement
Through MOTIVATION - To develop effective
communication. - To recognise and reward
employee involvement. COMMUNICATION -
To make information available to employees as,
when and where required. - To make information
visible. - Information that is based on facts
and data.
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Have We Harnessed ? The Total Human
Potential Available To Us Reality Check?