Gordon Graham

1
Gordon Grahams Risk Management

• Presented by
• Commander Tim Jackman
• Long Beach PD

2
Introductory Points

• Never before have you been held to the level of
  introspective analysis that is occurring today
• Simultaneously, we face other external factors
  such as decreased public confidence and spending
• Couple these with the ever growing complexity of
  our job (Is there a more complex job in America
  today?)

3
Risk

• Our extremely complex job involves a tremendous
  amount of Risk
• Risk is part of life
• You took risks coming to this class today
• You will take a risk eating dinner or driving
  home
• Risk can be eliminated, avoided, shared or managed

4
Risk Management

• Historically, government does not take Risk
  Management seriously
• Next time you see a negative portrayal of a
  police department find out how many people are
  assigned to post-incident investigation (IA)
  versus pre-incident investigations (backgrounds)

5
Managing Risk - Formal

• Management of risk focuses on eliminating
  problems before they occur
• A risk manager is an individual who specializes
  in
• Predicting the things that will go wrong
• Is involved in a formalized sharing process
  nationwide and
• Develops plans to prevent incidents from going
  wrong

6
Managing Risk - Informal

• I told you so!

7
Two Views of Risk Management

• Big Picture Organizational Risk Management
• Smaller picture Operational Risk Management

8
Systems

• Smith System IPDE
• (Identify, Predict, Decide and Execute)
• UPS
• Systems
• underrepresented in collisions and workers
  compensation
• Felony Stops
• Don Jackson
• 2000 Los Alamos Fire Incident

9
Proper Conduct

• Achieving the goal of proper conduct 100 of the
  time is the first step in eliminating civil
  liability, maximizing officer safety and
  maximizing customer service
• No one loses when things are done right

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Achieving Proper Conduct

1. Getting the Right thing done the Right Way the
   First Time

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Risk/Frequency Chart
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Achieving Proper Conduct

1. Getting the Right thing done the Right Way the
   First Time
2. While treating everyone involved with the highest
   level of dignity and respect possible under the
   circumstances

13
Dignity and Respect

• There is a growing lack of dignity and respect in
  America
• Simple things often taken for granted in the
  past are nearly non-existent. Holding doors,
  please and thank you, smiling, properly
  addressing people, etc., are rapidly disappearing

14
Basic Rules of Life (Learned at age 5)

• Treat others the way you would want a loved one
  treated in similar circumstances Golden Rule
• A smile goes a long way and is internationally
  understood. You can be tactically aware with a
  smile on your face
• If you dont have something nice to say dont
  say it. Explain what you are doing.
• Dont make promises you cant keep and keep the
  ones you make. Not only is this decent it will
  keep you out of legal trouble.

15
Basic Rules of Life (Learned at age 5)

• Keep your hands to yourself unless you are
  required to touch someone
• Apologize when you really do make a mistake and
  try to fix it now. Study after study shows this
  works better than stalling and not admitting
  fault. Again, how would you like to be treated?
• You get more flies with honey than with vinegar.
  Be nice!

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Five Pillars of Success forLaw Enforcement
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People

• Recruitment
• Comprehensive Background Investigations
• Core ingredient of hiring Integrity
• Not everyone is qualified to be in Law
  Enforcement
• Understanding the probationary process
• Meaningful Performance Evaluations

18
Policy

• Dont focus on low risk tasks
• Properly derived include review by competent
  counsel annually
• Color coded as to level of risk
• Make sure you and your people know the HR (High
  Risk) policies

19
Training

• Initial and Ongoing (SROVT)
• You are responsible for training
• Everyday must be a training day HR/LF/NDTs
• Consistent with organizational policy
• Provided by people who care about training
• Pre-incident verification of knowledge
• Properly documented
• HR/LF/NDT considerations in decision making

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Supervision

• Supervisors must enforce organizational policy
• Not some of the policies ALL of the policies
• Not some of the time ALL of the time
• Not with some people with ALL of the people
• Not 1 or 2 supervisors ALL supervisors
• Auditing, inspections and complaint investigation
• MBWA ? SBWA ? Proper Conduct

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Discipline

• Prompt, fair and impartial
• Not dependent on consequences
• Relations with Civil Service and Human Resources