Optimism for the Future: Quality Awards and Success Stories

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Optimism for the Future Quality Awards and
Success Stories

• Chapter 24
• Achieving Quality Through Continual Improvement
• Claude W. Burrill / Johannes Ledolter
• Published by John Wiley Sons, Inc., 1999
• Prepared by Dr. Tomi Wahlström,
• University of Southern Colorado

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Quality Awards and Prizes

• The Malcolm Baldrige National Quality Award
• Promotes awareness and understanding of the
  importance of quality improvement
• Recognizes companies for outstanding quality
  management and achievement
• Shares information on successful quality
  strategies

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MBNQA Categories

• Leadership
• Information and analysis
• Strategic quality planning
• Human resource development and management
• Management of process quality
• Quality and operational results
• Customer focus and satisfaction

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Other Awards and Prizes

• The Deming Prize
• Awarded each year to organizations that,
  according to the award guidelines, have
  successfully applied company wide quality control
  based on statistical quality control
• The European Quality Prize/Award
• Response to and similar to MBNQA
• Weights some criteria differently than MBNQA

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Quality Successes

• Ritz-Carlton
• Credo, motto, 3 steps of service
• Federal Express Corporation
• People, technology, quality
• ZYTEC Corporation
• IBM Wisconsin
• Madison, Wisconsin
• Eastman Chemical Company

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Questions?
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