kWlh tu lqfokk dsUnz ftyk

1
gtkWlh tu lqfo/kk dsUnzftykgtklh ¼m0iz0½

• ,d izHkkoh f'kdkr fukstu OoLFkk

2
gtkWlh tu lqfo/kk dsUnz dk mnns'

• tulkekU ,oa iz'kklu ds chp dh nwjh dks feVkrs
  gq, ljy dq'ky izÒkoh ltax ls Rofjr ,oa
  xq.koRrkiwoZd leLk_at_f'kdkrksa dk fujkdj.k djkuk A

3
gtkWlh tu lqfo/kk dsUnz ds eq dkZ

• yfEcr f'kdkrksa dk fujkdj.k
• tuin dk izRsd OfDr ftldh f'kdkr dk fuLrkj.k
  lEcfU/kr foHkkx_at_fupys Lrj ls u gks ikk gks viuh
  f'kdkr lh/ks fua.k dk esa ntZ djk ldrk gSA
• iz'kklfud dkZdq'kyrk esa lgksxh
• f'kdkrksa ds Rofjr fuLrkj.k gsrq foHkkxh
  vf/kdkfjksa ls lh/ks lEidZ dj turk dh leLkvksa
  dk fujkdj.k djkukA
• turk dh ewyHkwr vko'drkvksa ds lqpk lapkyu esa
  lgksx
• jk'ku ikuh fctyh vkfn tSlh ewyHkwr
  lqfo/kkvksa lEcU/kh
• f'kdkrksa_at_leLkvksa dk izHkkoh fuLrkj.k dj
  xq.kkRed lgksxA

4
gtkWlh tu lqfo/kk dsUnz ds eq dkZ

• VsyhQksu ds ek/e ls ¼okl fjliksal flLVe kjk ½
  iw.kZ i ls dEIwVjhdr dj f'kdkrksa dks izkIr
  djuk ,oa mudk vuqJo.k djukA
• yfEcr gksus dh n'kk esa lec) rjhds ls lEcfU/kr
  foHkkx_at_ vf/kdkjh dks vuqLekjdksa dks HkstukA
• f'kdkrksa dh lehkk ds nkSjku mudk dEIwVjhdr
  fooj.k miyC/k djkukA
• f'kdkrdrkZ dks mudh f'kdkr uEcj ds vuqlkj
  fuLrkj.k dh fLFkfr dh tkudkjh VsyhQksu_at_csclkbV
  http//jhansi.nic.in ds ek/e ls miyC/k djkukA
• f'kdkrksa ds fujkdj.k gsrq mBks xs iz'kklfud
  dneksa esa lq/kkj ,oa lsok izkfo/kkuksa ds
  mnns'ksa dk csgrj miksx djukA
• izRsd f'kdkr dk izHkkoh gy fudkyus dk iw.kZ
  izkl djukA

5
f'kdkrsa cgqewY vkfkj Dksa \

• izRsd NksVh vFkok cMh f'kdkr iz'kklu ds fys
  cgqewY gSA
• izRsd f'kdkr dks mldh Js.kh ds vk/kkj ij
  fuLrkfjr dj tuekul dks mldh fLFkfr ls voxr djkukA
  
• tulsok lEcU/kh OoLFkk esa lq/kkj ds fys
  f'kdkrksa dk miksx fdk tkukA
• lekt ds izRsd oxZ ds OfDr dks le ls Uk nsdj
  mudk fo'okl gkfly djukA
• leLr kstukvksa ,oa dkksZ dks ykxw djus lEcU/kh
  tehuh gdhdr ls lh/ks izkIr gksuk A

6
f'kdkrsa Dksa clt jgh gSa \

• lEidZ dk vHkko vFkok detksj lEidZ
• f'kdkrksa ds fuLrkj.k gsrq mfpr OoLFkk dk vHkko
  
• fuLrkj.k ls lEcfU/kr foHkkx_at_vf/kdkjh_at_deZpkjh dk
  xSj ftEesnkjkuk Oogkj
• f'kdkrksa ds fuLrkj.k gsrq visfkr LVkQ dk u
  gksuk vFkok fuLrkj.k esa fp u ysuk
• foÒkx_at_vf/kdkfjks esa vkilh leUo dh deh

7
f'kdkrksa ds vuqJo.k gsrq gtkWlh tu lqfo/kk
dsUnz dh vko'drk

• f'kdkrksa ds xq.koRrk ds lkFk Rofjr fuLrkj.k
  gsrq ,d OofLFkr ra dh LFkkiuk
• lgh vkpj.k Oogkj ,oa nkfRoksa dk lekUrxZr
  fuoZgu djuk
• tuekul dh f'kdkrkssa dk fuLrkj.k dj muesa
  iz'kklu ds izfr LoPN Nfo dk fuekZ.k ,o fo'okl
  txkukA
• mPPk vf/kdkfjksa dk tulkekU ls lh/ks laoknA
• TRICKLE DOWN THEORY

8
gtkWlh tu lqfo/kk dsUnz dh fo'ks"krksa
9
gtkWlh tu lqfo/kk dsUnz esa miyC/k gkMZosj

• dEIwVj 03 ¼ ,uvkbZlh kjk bUVjusV ls dusfDVM½
• VsyhQksu ykbu ¼dkyj vkbZMh qDr½ 03
• 1077 ¼Vksy Qzh ua0½ 05102371100 ,oa
  2371199
• ,uvkbZlhgtkalh kjk fodflr f'kdkr lkQVosj
• okl fjdkfMZax flLVe
• QSDl e'khu 01
• fMthVy QksVksLVsV e'khu 01
• Vsyhfotu ¼dsfcy dusD'ku qDr½ 01

10
f'kdkr fuEukuqlkj ntZ djkh tk ldrh gS...

• VsyhQksu kjk ¼Vksy Qzh ua0 1077½ ,oa
  05102371100 2371199
• QSDl kjk 0510 2371100 2371199
• nSfud lekpkj i
• Vhoh Uwt pSuy
• 24 X 7 miyC/k

11
gtkWlh tu lqfo/kk dsUnz esa rSukr vf/kdkjh_at_LVkQ

• rhu ikfyksa esa dkZjr vf/kdkjh_at_deZpkjh
• izRsd ikyh esa ¼ fnu esa 8 ?kaVs dh 3 ikyh ½
• ftyk Lrjh vf/kdkjh 01
• fyfid 02
• dEIwVj vkijssVj 01
• prqFkZ Js.kh 01

12
f'kdkr ntZ djus dh izfdzk

• Qksu kjk izkIr f'kdkr dks okl fjdkfMZax flLVe
  kjk fjdkMZ fdk tkrk gSA
• f'kdkrsa jftLVj esa izfrfnu ds fglkc ls Hkh ntZ
  dh tkrh gSaA
• f'kdkrksa dk ekuhVfjax lkQVosj kjk fdk tkrk
  gSA

13
f'kdkrksa dk oxhZdj.k

• A- vfr egRoiw.kZ
• ¼24 ?k.Vs ds vanj fuLrkj.k½
• B- egRoiw.kZ
• ¼72 ?k.Vs ds vanj fuLrkj.k½
• C- lkekU
• ¼7 fnu ds vanj fuLrkj.k½

14
izHkkoh vuqJo.k ekin.M...

• f'kdkrksa dh vkof/kd fLFkfr dh csclkbV ij
  miyC/krk
• ftykf/kdkjh dks izfrfnu izxfr vkk A
• ftykf/kdkjh kjk lkIrkfgd lehkk
• yfEcr f'kdkrksa ds lanHkZ esa lEcfU/kr foHkkx ds
  vf/kdkjh ls VsyhQksu kjk vuqLej.k djkrs gqs
  f'kdkr dk fuLrkj.k djkukA
• ,l- ,e- ,l- kjk vfuLrkfjr f'kdkrksa_at_leLkvksa
  ls vf/kdkfjksa dks voxr djkukA

15
lkQVosj ds ek/e ls f'kdkrksa ds lEcU/k esa
fjiksVZ

• vf/kdkjhokj fuLrkj.k gsrq Hksth xbZ f'kdkrksa dk
  fooj.k
• vf/kdkjhokj fuLrkfjr_at_yfEcr f'kdkrksa dk fooj.k
• Js.khokj (A,B,C) f'kdkrksa dh fLFkfr
• xq.koRrk tkap gsrq jS.Me i ls fdUgha 20 fuLrkfjr
  f'kdkrksa dk fooj.k ,oa f'kdkrdrkZ ls okrkZ dh
  fjdkfMZxa
• fdlh f'kdkr dh fLFkfr dk fooj.k
• izfrfnu cso lkbZV ij izxfr vkk viyksM djuk rFkk
  vuqJo.k

16
Jhansi Jan Suvidha Kendra (JJSK) Data Flow Diagram
Complaints can be lodged 24X7 through
Landline/Mobile/FAX 1077(Toll Free) 2371100,
2371199
Complaints are recorded automatically in Computer
System as an individual audio file with date,
telephone no.
As soon as the complaint is registered an unique
complaint no. is given to complainant
Complaints are entered manually in Register
Complaints are categorised (A/B/C) entered on
S/W developed by NIC,Jhansi and marked to
concerned officer according to importance/severity
of complaints
Concerned Officers are intimated telephonically
by JJSK immediately
Various Reports are generated through the S/W for
monitoring purposes
Reports are uploaded on website
http//jhansi.nic.in
Disposal details are received from concerned
officer and feeded on the S/W and entered in the
complaint register against the complaint no. recd.
Marked Complaint details are printed along with
scanned signature of D.M. and sent by
FAX/Messenger to the concerned officer immediately
Concerned person can obtain the status of
disposal by calling JJSK
Concerned person is intimated telephonically
regarding Disposal by concerned HOD/Officer/Staff
17
f'kdkr iaftdk esa ntZ f'kdkr dk izki
18
fuLrkj.k gsrq Hksth xbZ f'kdkr dk izki
19
,uvkbZlh ds lkQVosj ij f'kdkr dk ntZ fdk tkuk
20
vf/kdkjhokj f'kdkrksa dk fooj.k
21
vf/kdkjhokj yfEcr f'kdkrksa dk fooj.k
22
vf/kdkjhokj fuLrkfjr f'kdkrksa dk fooj.k
23
vf/kdkjhokj ,oa Js.khokj f'kdkrksa dk fooj.k
24
xq.koRrk tkap gsrq jS.Me i ls fdUgha 20 fuLrkfjr
f'kdkrksa dk fooj.k
25
fuLrkj.k ds mijkUr f'kdkr dh fLFkfr dks ntZ djuk
26
f'kdkrksa dh vru fLFkfr dh izkfIr..

• gtkWlh tu lqfo/kk dsUnz ds VsyhQksu ua0 ij
• bUVjusV ij csclkbV ds ek/e ls
• http//www.jhansi.nic.in

27

• iz'kklu izRsd tu lkekU dh leLk dk Rofjr xfr
  ls xq.koRRkk iw.kZ lek/kku ds fys lnSo rRij gSA

28
/kUokn