Toolmediated communication of the airline pilots in the Airbus simulator

1
Tool-mediated communication of the airline pilots
in the Airbus -simulator

• Petra Auvinen
• Tampere University, Finland
• 13th January 2003

2
The focus and goals

• how the pilots use the various technical
  resources or tools for developing a shared
  understanding for what they are doing?
• to contribute to the development of the
  collaborative training and working practices
• to assist with the choice of suitable technology
  within aviation

3
Background

• ethnomethodological conversation analysis, CA
• interaction is structurally organized
• studies of talk and non-talk activities in the
  complex technological environments
• C.Heath P.Luff (2000)
• C.Goodwin M. Goodwin (1996)
• M.Nevile (20012002)

4
Data collection and transcription

• videotaping the pilots training sessions in the
  Airbus -simulator
• normal and stressful conditions
• writing down the detailed talk and non-talk
  activities

5
Preliminary research questions

• how is the pilotscommunication affected by the
  nature of the situation?
• what kinds of communicational practices are the
  most efficient in the cockpit?
• is there any differences in the communication
  between the best and worst performing crews?

6
Contribution into aviation

• crew resource management, CRM
• offer some new methods or perspectives
• accident investigation
• offer a deeper understanding of the non-routine
  nature of a particular instance

7
Petras mindmapping...