All Aboard How to Effectively Bring Your New Employees On Board

1
All Aboard! How to Effectively Bring Your New
Employees On Board

• Susan Berg and Francine Miller
• Paychex, Inc.

2
Onboarding at Paychex

• How it worked the old way
• What it looks like today
• What our employees tell us today about the new way

3
How It Worked the Old Way

• First day benefits enrollment all on paper.
  Data entry time was 15 minutes per new employee.
• Hire an average of 2,817 new employees each year
• Each locations process varied from outstanding
  to non-existent
• Inconsistent delivery of benefit details field
  managers giving wrong information
• Required 4 hours when delivered the right way

4
How We Found a New Way

• Field recruiters told us first hand the process
  was not working
• We conducted focus groups with newly hired
  employees to learn about their recent experiences
• We expanded our view to a full onboarding
  experience as opposed to an event
• We partnered with senior managers and gained
  their buy-in

5
Our Onboarding Experience Today

• Phased approach (first day, first week, first
  month)
• Intranet Resource Center for the new employee
  available for reference throughout this
  experience
• Online benefits enrollment through an outside
  vendor (BSI)

6
What New Employees Tell Us

• 80 responded that the new hire process was
  informative
• 87 agreed online benefits enrollment helped them
  make more informed decisions
• 87 said the online benefits enrollment was easy
• Employees want more options delivered this way
  (direct deposit, 401(k) enrollment, etc.)
• Compliance aspect

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All Aboard! How to Effectively Bring Your New
Employees On Board

• Susan Berg and Francine Miller
• Paychex, Inc.