e-Business Innovation in Government

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Public FTAA.ecom/inf/131 June 3, 2002 Original
English

• e-Business Innovation in Government

Shirley-Ann George Vice Chairman,
E-Commerce/Telecommunications Committee Cdn
Chamber of Commerce/Cdn Intl. Chamber of
Commerce IBM Canada Ltd. sageorge_at_ca.ibm.com
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Overview of Paper

• Transformation of e-government and e-business
• Comes in Four Waves
• Canada Making GoL Work
• Wave One and Two
• Moving Info to Web
• Enhancing Access and Usability
• Wave Three
• Re-engineering Processes around
  Citizens/Businesses
• Wave Four
• Becoming a Knowledge Provider
• IBM Learning from our Experience
• Success Factors

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E-Government need for leadership.

• Collectively, governments around the globe...
  represent the world's largest...
• workforce...
• budget...
• technology infrastructure
• retail/distribution system
• Governments will shape the future of the digital
  economy by the pace and innovation they display
  in implementing e-government and bringing new
  businesses and citizens into the Internet world
• G2C, G2B, G2E, G2G

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• Business Government Transformation

• Moving information / services to the Web
• Enhancing and expanding access and usability
• Re-engineering processes around the customer
• Becoming a knowledge provider for customers and
  employees

Wave
Wave
Wave
Wave
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(No Transcript)
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Canada

• Making Government on Line Work
• www.gol-ged.gc.ca

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Canada GOL Imperatives are Changing ...

• On-line services must be
• Accessible
• Direct Benefit
• Private secure
• Shaped by Canadians Consultations
• Coordinated
• Collaborative
• Transformative
• Innovative

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• Implementing GOL - 5 Part Action Plan

• On-line Delivery
• Common Infrastructure
• Policy Framework Standards
• Client Driven
• Concerted approach to Human Resources

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Building a Common Infrastructure...

• Application integration services
• Security authentication services
• Messaging, Directory, and Network services
• Architecture and planning services

Corporate Governance is Essential to Success

• Political Sr Management accountabilities
• Coordinated action plan with specific targets
• Common infrastructure, metrics and monitoring

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GOL Goal ... Transformation
Current Situation
User/Client Focus

• Departmental perspective
• Automation of existing services
• Services provided in silos
• Discrete solutions
• Program-by-program access

Citizen/User driven Rethinking service
delivery Fully integrated end-to-end
services Shared / common solutions Single-window
access