Troubleshooting Common Operating Mistakes with the RANET WorldSpace Module BMG and RANET Training Co

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Troubleshooting Common Operating Mistakes with
the RANET WorldSpace ModuleBMG and RANET
Training Course on Tsunami Dissemination
SystemsThe BMG 5-in-1 Client and RANET
WorldSpace ModuleJakarta, IndonesiaMarch
20-22, 2007
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Getting Help

• Establish a point of contact at BMG, such that if
  and when you station is down, you can contact
  this focal point. When contacted the focal point
  should know that during an event to contact you
  by alternative means. The focal point can also
  help find to resolve the issue.
• Once your focal point is contacted, submit a
  trouble ticket, if you have Internet
  connectivity. The trouble ticket can be
  submitted at either of the following
  URLshttp//support.ranetproject.net/supporthtt
  p//www.globalextension.net/support

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Global Extension is a new effort of RANET and
other projects and organizations that operate on
many of the same platforms. Together theyll
provide a response capability, as well as build a
knowledge base of information on how to address
technical issues and challenges.
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Before using the system, you must register. It
is highly recommended that individuals register
in advance of needing any assistance to avoid
delay and ensure you are familiar with the system.
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To submit a ticket, log on with your registered
user name and password, and then select Submit
Ticket.
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You will then be asked to select a departments.
Departments are just a way to route your ticket
to the best set of individuals who can help. For
this project, you will most likely want to select
BMG 5-in-1 or FVI DATA.
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After selecting a department, youll then just
fill in some information through a web form. Be
sure to include the security code. Once youve
filled in the form, submit the ticket by pressing
the Submit button.
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After submitting your ticket, you will be given
and ID number. You will also receive an e-mail
confirmation of the ticket, as well as any
dialogue or status updates (responses) resulting
from your ticket. Be sure to keep the Ticket ID
number written down. You can use this ID to
check the status of your Ticket.
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After submitting your ticket, you will be given
and ID number. You will also receive an e-mail
confirmation of the ticket, as well as any
dialogue or status updates (responses) resulting
from your ticket. Be sure to keep the Ticket ID
number written down. You can use this ID to
check the status of your Ticket.
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There are a number of self-help resources as
well, which you can access from the main page.
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Common Operating Mistakes and Problems

• Icon in the task bar remains red for a long
  period of time.
• Many files corrupted.
• Unable to start the WorldSpace Client Services.

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Antenna Position

• Most problems and requests for assistance
  associated with the RANET broadcast result from
  poor antenna placement.
• Remember that the antenna can not see the
  satellite through concrete, glass, metal, or
  large vegetation.
• Similarly, human bodies block the signal, so it
  is highly recommended that the antenna be placed
  7 feet above the ground.