Title: Disaster Planning: Is Your Plan Ready for the Real Thing
1Disaster Planning Is Your Plan Ready for the
Real Thing?
Florida Government Finance Officers Association
June 12, 2006 Marco Island, FL
John C. Cox, AAP,CTP Industry Strategist Bank of
America 404-607-4751 john.c.cox_at_bankofamerica.com
Sharon Knippenberg Asst. Finance Director City of
Punta Gorda, FL 941-575-3334 SKnippenberg_at_CI.PUNTA
-GORDA.FL.US
2Agenda
- Introductions/opening remarks
- Why Disaster Preparedness?
- Operational Concerns
- Financial Concerns
- Knowledge
- Preparatory Work
- Wrap up
3What is a disaster?
- An event that disrupts an organizations ability
to function for an extended period of time.
4Disasters
- Do not happen often
- Are always unexpected
- Happen at the wrong (worst) time
- Never are exactly as planned for
5Disaster Recovery vs. Business Continuity
- Disaster Recovery and Business Continuity refers
to an - organizations ability to recover from a disaster
and/or unexpected - event and resume and continue operations.
- A disaster recovery plan
- Is not business as usual
- Must be designed to restore essential elements of
the organizations business - The business continuity plan
- A set of procedures that defines how an
organization will continue or recover its
critical functions in the event of an unplanned
disruption to normal processing.
6Steps in Developing a Disaster Plan
- Evaluate your risks
- Identify the key activities that require business
continuity - Develop and document the plan to include process
and procedures needed - Test and update plan as appropriate
7What are the Risks?
- Biological hazards
- Loss of workforce
- Power outages
- Computer failure
- Computer viruses
- Computer hacking
- Denial of service attack
- Earthquakes
- Electrical storms
- Tornadoes
- Fire
- Flooding
- Hurricanes
- Pandemic
8 9Pandemic Preparation
- Plan for the impact on your organization
- Plan for the impact on your employees and
customers - Establish policies to be implemented
- Allocate resources to protect your employees and
customers - Communicate to and educate your employees
- Coordinate with external organizations and help
your community - http//www.pandemicflu.gov/
10Operational Concerns
11Have a plan Practice it
- Dont wait (Practice worst case scenario)
- Dont wait to plan until your City is on the 11
oclock news as the target of the next Hurricane
12Infrastructure
- Utilities
- You may not have electricity
- You may not have water (or too much water)
- Building
- You may not have an office
- Back-Up Office Space
- Security - ID Badges/City T-shirts (Normal level
of Security is gone) - Generators for back up
- Supplies are essentialstock gurus (from diapers
to bottled water) - Food essentialkitchen gang
- Community assistance is essential damage
assessments and aid
13Communication
- Assembling Management team
- Contacting Customers/Clients
- Technology Solutions
- 800 MHz (2 way radio)
- Have two forms of internet connection
- Cable, DSL or an ISP provider. Dial-up Modem
are not always available as they rely on land
lines and should be encrypted. Wireless broadband
modems will likely be restored prior to land
lines as well. - Car charger for cell phones
- Satellite phones as back-up
- Regular testing of these back-ups
14Personnel considerations
- Employee notification
- Icon on website
- 800
- Use of news media for notices/announcements
- Phone tree for check in
- Pre-planned meeting for day after disaster for
key finance personnel - Establish policy related to leave for impacted
employees to avoid moral issues among those who
were able to work
15Debrief
- What worked..what didnt?
- Adjust the plan
16Financial Concerns
17Payroll
- Do your policies adequately cover what you plan
to pay employees to work during and after a
disaster? - Encourage direct deposit/card solution
- Pre-date ACH payroll run/execute payroll early
- Distribution of checks ahead of time
- Some clients were able to distribute payroll in
the form of cash 2 days ahead of the storm note
added advantage of not having increased absences
due to time spent looking for places to cash
checks - Cross-train employees on payroll issuance
- Remote payroll (ensure access to ACH software is
available on this computer) - Trend is towards internet based applications as
opposed to desktop software.
18Information reporting
- Have remote site/sister site from which you can
run accounting functions - Have digital certificate with you
- Ensure all passwords/800 s are on hand
- Test site regularly
19Cash needs
- Get cash ahead of time-order from banking center
with 2 day notice if possible - Distribute extra cash among several key employees
vs having it with 1 person - Stop depositing cash to have extra on hand
20Receivables processing
- Use of Lockbox
- Web based Invoicing/Payments
- Remote Computer
- Have all passwords/800 s with you
- Merchant Services
21Purchasing/Disbursements
- Purchasing card either implement for regular
purchases or have on hand for emergency purchases - Remote processing
- Wire Transfer (800, Who is set up approved,
PIN Code) - POSITIVE PAY
- Have 800 handle exceptions
- Select default choice for exceptions according to
your preference - Check stock
- Keep stored in safe room
- Use blank check stock
- Gas supply on hand
22Investments
- Ensure contingency plans in place for investment
maturities - Have phone numbers and back up procedures for
accessing funds
23Knowledge
24Plan for your Personal Life
- You are human your family comes first so take
care of them before the event so you can focus on
the job after.
25Accounting and Liquidity
- Determine in advance how you will account for the
expenditures - Set up a separate Fund
- Use a project code
- Determine your liquidity
- Where will you draw funds from for the first 30
days?
26Insurance
- Know how to reach Insurance Agent
- Know what you have insured
- Have copies of Insurance Policies on hand
- Know the claim procedure
- Preparation for Insurance Claim Appraisals up
to date? Detailed damage reports for FEMA
required for each building-very large undertaking
for multi-facility entities FEMA has guidelines
on their website for non- profit entities.
27Vendor/partner relationships
- Who do you have contracts with to supply you
before, and after a disaster? - Review the vendors business contingency plans to
ensure that any mission critical services can be
restored within an acceptable timeframe - Review the vendors program for contingency plan
testing - Ensure vendor interdependencies are considered
for mission critical services and applications
28Data security/file backup
- Have outside company/courier take backup tapes to
secure location/above ground vault daily - Essential contact information (waterproof/laminate
) - Eliminate paper backups
- Imaging/scan all documents-benefits
- Information is at fingertips
- Major reduction in storage requirements
29FEMA
- Be familiar with the FEMA Public Assistance
Policy - Stafford Act (US Code Title 42.Chapter 68)
- Know the categories of allowable reimbursement
- Category A -Debris, B -Emergency Mgmt, C-G
Permanent Work) - Know the first steps of applying for assistance
- Request for Public Assistance, State Contract,
Complete Project Worksheets
30Essential Documents
- Federal Highway Program
- State Mutual Aid Agreement
- Copies of Insurance Policies
- Governing Board Approved Overtime Policy
31Preparatory Work
32Accounting System
- Establish coding to capture sufficient level of
detail - By day to choose 72 hour period
- By type of work to choose category of
reimbursement - Distinguish between salary and overtime
- Storm overtime vs. non-qualified overtime
33Accounting Tools
- Calculate benefits to apply to pay
reimbursement - May need separate calculation for different pay
types (union, non-union) - Cost out equipment with FEMA rates
- Set up worksheets for departments in advance
34In-House or Consultants?
- Determine whether you will handle in-house or
work with a consultant - Do you have the time?
- Cash flow
35Information Sharing
- Information
- Assimilate accurate information
- Disseminate to the Public
- Bond rating agencies
- Employees
- Citizens
36Training
- Set up all of your reporting forms for access by
the users - Give them a basic set of how to and let them
fill some out
37Designated Responsibility
- Divide and Conquer
- Assign areas of responsibility within Finance
- Category A Debris
- Category B Emergency Management
- Category C- G Infrastructure, Buildings
Equipment
38External Staff Designation
- Have departments assign you staff who are
familiar with payroll-to record overtime with
materials to document related costs with
equipment to record use.
39Emergency Management Plan (excerpt)
- Shall be the financial liaison with all Federal,
State and local entities. - Shall be the authority for attending the
Applicants Briefing and submitting the Request
for Public Assistance application - Shall attend the kickoff meeting with the Public
Assistance Coordinator.
40Emergency Management Plan (excerpt)
- Shall coordinate preparation of Project
Worksheets, and all necessary documentation for
application of funding. - Shall facilitate cash management for payroll and
city vendors. - Shall coordinate with MIS and Procurement to
ensure that internal control systems are adequate
for safeguarding the Citys assets.
41Comments from Lessons Learned
- Rigged up a charging station on a generator
- Must test our communication plan regularly
- Need a prerecorded message to instruct employees
as to what to do - Need pre-established relationships with TV and
Radio stations to communicate information - We have a hidden icon on our website. If
employees click there, it will provide status and
instructions to employees - Most participants in the meeting have not
documented what they would do different
now(i.e., have not debriefed)
42Comments from Lessons Learned
- "Our biggest issue was that we rely on the
Internet for our communications, and our provider
is Comcast Cable. Service was out for 4 days and
we used laptops with dial up access as our
backup - The toughest thing was communicating among
ourselves since we didnt have a cell phone that
worked - We had to move our computers to another building
that had power - We had trouble physically distributing our
payroll checks. We had a bus caravan to deliver
them. We didnt know ½ the people we were
handing checks to. - We had to deal with what was fair compensation
for our people. For example, should those out
with hurricane related issues be paid as those
actually at work those days? If not, whats the
fair thing to do? We had no policy for this
43Comments from Lessons Learned
- You get complacent after its over. We need to
debrief. - After the hurricane is over, we dont really
pull out the plan to debrief until the next
hurricane is on the way. - We had a continuity plan, but had not
contemplated a catastrophe - We learned our building wasnt sound and
couldnt be used - We had an inconvenience plan, not a disaster
plan - We became an automated bill payee due to my
personal experiences with the bank websites - we
really appreciate the value of online banking - We had to determine the meaning and application
of fair compensation for our people. For example,
should those out with hurricane related issues be
paid? If so, at what level? How would we apply
compensation rules to those who actually worked
those days? What was fair? We did not have a
policy for this issue..
44Additional Information Sources
- Florida Public Assistance (Online Portal)
- http//floridapa.org/
- Federal Emergency Management Agency
- http//www.fema.gov/
- US Dept of Homeland Security
- http//www.ready.gov/
- Florida Division of Emergency Management
- http//floridadisaster.org/
- Dept of HHS (Pandemic Flu Information)
- http//www.pandemicflu.gov/
- American Red Cross (Central FL) (Note Business
Planning Checklist for Pandemic Flu) - http//centralflorida.redcross.org/pandemic-flu-pr
eparedness.php
45Questions and Answers
What are your thoughts?